Copper Ridge Care Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
This facility offers exceptional physical and occupational therapy that can significantly aid in post-surgery recovery. However, families should be extremely vigilant regarding hygiene and skin care, as multiple reviewers have reported issues with pressure sores and neglect. It is also highly recommended to personally verify staffing levels on weekends, as several families noted a drop in care quality during those times.
Google Reviews
Google Reviews
70 reviews on Google“Families often praise the exceptional physical therapy department and the compassionate, professional attitude of the social services and nursing staff. However, there are serious, recurring reports of understaffing, particularly on weekends, and specific instances of medical neglect including pressure sores and hygiene issues. While many find the facility clean and the activities engaging, the quality of care appears to fluctuate significantly depending on the shift and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and professional social services
- Engaging resident activity programs
- Clean and well-maintained environment
Concerns
- Understaffing on weekends and during off-hours (mentioned by 3 reviewers)
- Issues with hygiene and skin integrity (pressure sores/neglect) (mentioned by 3 reviewers)
- Difficulty reaching staff or administration via phone (mentioned by 2 reviewers)
- Inconsistent food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates. While they attempt to personalize some high-sentiment reviews, the majority of responses are canned phrases like 'We appreciate the support!' or 'Thank you for your kind feedback!' regardless of the review content.
Questions for Your Tour
- 1It's wonderful to see how much the administration engages with the community through review responses; how does that same level of communication translate to how you update families on a resident's daily well-being?
- 2We've heard great things about your physical and occupational therapy programs; could you tell us more about how those therapies are integrated into a resident's weekly routine?
- 3Since we know the facility is very well-maintained, what specific protocols are in place to ensure consistent hygiene and skin care for residents, especially during the night or on weekends?
- 4What is the process for managing medications, and how do you ensure there are no lapses in administration during shift changes or off-hours?
- 5In the event of a medical emergency after business hours, how is the on-call staff notified and what is the immediate response plan?
- 6The activity programs here seem very engaging; what are some of the favorite social events or group outings that residents currently participate in?
Personalized based on this facility's data
Key Review Excerpts
“The Physical/Occupational Therapy Dept was exceptional, they truly went the extra mile on several occasions and in different ways to make her not only feel special but encouraged in the most positive of ways to get better.”
“The food here is good and special diets are provided..the cooks are great. While here I felt like a queen.”
“My dad had a rough last month of his life before passing. This turned into 10 days of problems. First new pressure sores on his good foot. Then a horrible rash on his bottom from being rubbed raw and being placed and left on a bedpan.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 10 complaints against this facility, triggering multiple inspections and revealing recurring issues with medication management, fire safety systems, and emergency preparedness. The facility has faced repeated deficiencies in the same areas across surveys, including a recent serious medication error in December 2024, suggesting problems may persist despite corrections. While all violations show correction dates, the pattern of recurring issues in critical safety areas warrants careful consideration during any visit.
Dec 5, 2025Routine12
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 19, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Dec 13, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 31, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 26, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Copper Ridge Care Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 41 of 260 (Best)
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit copperridgecarecenter.com
Medicare data downloads
Original nursing home datasets
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