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Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 71 Google reviews
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Copper Ridge Care Center has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical and occupational therapy and compassionate and professional social services. Review the component ratings and current source records before deciding.
Families often praise the exceptional physical therapy department and the compassionate, professional attitude of the social services and nursing staff. However, there are serious, recurring reports of understaffing, particularly on weekends, and specific instances of medical neglect including pressure sores and hygiene issues. While many find the facility clean and the activities engaging, the quality of care appears to fluctuate significantly depending on the shift and staffing levels.
Quality Themes
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Concerns
Rating Trends
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Distribution · 74 analyzed
The owner relies heavily on a small set of repetitive templates. While they attempt to personalize some high-sentiment reviews, the majority of responses are canned phrases like 'We appreciate the support!' or 'Thank you for your kind feedback!' regardless of the review content.
Personalized based on this facility's data
Key Review Excerpts
“The Physical/Occupational Therapy Dept was exceptional, they truly went the extra mile on several occasions and in different ways to make her not only feel special but encouraged in the most positive of ways to get better.”
“The food here is good and special diets are provided..the cooks are great. While here I felt like a queen.”
“The staff is incredibly kind, compassionate, and attentive to the needs of their residents. The facility is clean and well-maintained, and the atmosphere is warm and welcoming.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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3
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5
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed 10 complaints against this facility, triggering multiple inspections and revealing recurring issues with medication management, fire safety systems, and emergency preparedness. The facility has faced repeated deficiencies in the same areas across surveys, including a recent serious medication error in December 2024, suggesting problems may persist despite corrections. While all violations show correction dates, the pattern of recurring issues in critical safety areas warrants careful consideration during any visit.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Copper Ridge Care Center
for profit
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 260 (Highest rating)
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit copperridgecarecenter.com
Medicare data downloads
Original nursing home datasets
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