River Valley Healthcare & Wellness Centre, Lp
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 86 Google reviews
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What this means for your family
The facility has a highly regarded nursing and physical therapy team that many families find comforting for rehabilitation. However, you must be extremely vigilant regarding medical oversight, as multiple reviewers have reported life-threatening neglect and poor management of chronic conditions. We recommend asking for specific protocols regarding wound care and medication monitoring during your tour.
Google Reviews
Google Reviews
86 reviews analyzed“Families often praise the facility for its compassionate nursing staff and effective physical therapy programs for rehabilitation. However, there are serious, recurring allegations regarding medical neglect, including severe issues like bedsores, malnutrition, and failure to manage critical conditions like diabetes. While many find the environment clean and welcoming, some reviewers report significant concerns regarding overcrowding and inconsistent communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy and rehab services
- Clean and well-maintained environment
- Friendly and welcoming atmosphere for visitors
Concerns
- Serious medical neglect and wound care issues (bedsores) (mentioned by 3 reviewers)
- Inadequate food quality and nutrition (mentioned by 3 reviewers)
- Overcrowded rooms and lack of privacy (mentioned by 2 reviewers)
- Poor communication from administration/management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated, repetitive language that focuses on mission statements rather than acknowledging specific details mentioned in reviews. Responses consist almost entirely of variations of 'thank you for your positive feedback' and 'our priority is patient well-being.'
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care is maintained during shift changes?
- 2What specific protocols do you have in place for wound care and monitoring skin integrity to ensure residents stay comfortable and healthy?
- 3Could you tell me more about the daily dining experience and how you work to provide nutritious, high-quality meals for everyone?
- 4How does the administration keep families updated on a resident's health status and any changes in their care plan?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff are compassionate, attentive, and truly go above and beyond to make residents feel comfortable and cared for.”
“My friend of 15 years is being cared for after her stroke. I'm very pleased that she is getting physical therapy 5 days a week. So many of the staff are very kind and gentle.”
“My mom left with a 3rd degree bed sore on her tail bone, malnutrition and damn near died.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of complaint-triggered deficiencies, with families filing 19 reports that led to federal citations across multiple years. The most recurring problems involve infection control (cited repeatedly from 2019-2025), care planning and assessments, and resident rights violations including failure to notify families of incidents. While all deficiencies show correction dates, the persistent nature of issues like infection control and the high volume of family complaints suggest ongoing quality concerns that families should carefully consider.
Feb 11, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 14, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 14, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 7, 2024Routine12
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 23, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
River Valley Healthcare & Wellness Centre, Lp
for profit
Chain Affiliation
Shlomo Rechnitz
16 facilities nationwide
Chain avg rating: 2.2/5 · Rank 6 of 16
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit rivervalleyhcw.com
Medicare data downloads
Original nursing home datasets
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