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Nursing HomeMedicaid Investigative

Marquis Care at Shasta

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3550 Churn Creek Rd., Enterprise · Redding, CA 96002180 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 35 Google reviews

5
4
3
2
1
Marquis Care at Shasta Nursing Home in Redding, CA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (19 vs median 13.0)
  • High staff turnover (56%)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in MARQUIS COMPANIES chain · No penalties on record

Source: Medicare data

What this means for your family

This facility offers highly praised rehabilitation and compassionate individual nurses, but recent years show a troubling pattern of regulatory issues and slow response times. If you choose this facility, you should closely monitor your loved one's weight and ensure that staff are responding to call lights promptly.

Google Reviews

Google Reviews

35 reviews on Google
Families considering Marquis Care at Shasta will find highly polarized feedback. While many reviewers praise specific nurses and the compassionate nature of the rehab team, there are serious, substantiated allegations regarding state-reported violations, significant weight loss in residents, and poor responsiveness to call lights.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0Activities9.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and kind nursing staff
  • Effective rehabilitation services
  • Pleasant outdoor courtyard and gardens
  • Personable and helpful administrative staff

Concerns

  • Substantiated state violations and regulatory issues
  • Slow staff response times to resident needs (mentioned by 2 reviewers)
  • Inadequate nutritional/meal service during kitchen issues
  • Issues with cleanliness and hygiene (mentioned by 2 reviewers)
  • Poor communication regarding discharge planning

Rating Trends

Tap a year to see what changed

234'13(1)'17(1)'19(2)'21(1)'24(9)'26(1)

Distribution · 37 analyzed

5
19
4
3
3
3
2
2
1
10

How They Respond to Reviews

20%response rate
Generic

The owner primarily uses templated, repetitive language to respond to positive ratings, often adding a standard mission statement about care. While they do address negative feedback, the response follows a scripted professional tone rather than a personalized investigation.

Questions for Your Tour

  • 1We've heard wonderful things about the kindness of your nursing staff; how do you ensure that level of compassion is maintained across all shifts?
  • 2What specific steps are being taken to improve the dining experience and ensure consistent meal quality for residents?
  • 3Could you tell us about your current protocols for maintaining cleanliness and hygiene in the resident rooms and common areas?
  • 4How does the administrative team handle communication with families, especially when it comes to important updates like discharge planning?
  • 5With the beautiful outdoor courtyard and gardens, what kind of daily activities or social outings are planned for the residents?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?

Personalized based on this facility's data


Key Review Excerpts

I have been amazed at how compassionate the entire staff is. My father has been here a little over a month and I have nothing but great things to say about the kind, compassionate care he has received.

Long-term resident's family · 2024★★★★★

I did report them to the state and all claims were substantiated. This isn’t just a review, it’s facts now... The staff takes almost an hour to come to the room

Family member · 2024☆☆☆☆

She got phenomenal care and excellent rehab, which she verbalized daily.

Family member/Employee · 2018★★★★★
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
4.62hrs
OK
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
14.4%
CA
10.4%
Shasta
14.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.1%
Worse than Avg
Here
24.1%
US
15.3%
CA
10.5%
Shasta
16.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
CA
7.0%
Shasta
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
19.4%
CA
10.7%
Shasta
15.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.5%
Worse than Avg
Here
92.5%
US
95.5%
CA
98.2%
Shasta
99.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
CA
98.6%
Shasta
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
81.8%
CA
94.2%
Shasta
94.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.8%
Mixed vs Avgs
Here
90.8%
US
79.7%
CA
93.2%
Shasta
98.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
CA
1.5%
Shasta
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (15.4)
7 complaint-triggered

This facility has a concerning pattern of recurring deficiencies, particularly in nutrition and dietary services, which have persisted across multiple years (2019-2024). Families have filed complaints that triggered inspections, resulting in findings related to resident protection from abuse and neglect, nursing staff competency, and medication management. While the facility corrects identified issues, the repeated problems in meal quality, food safety, and care planning suggest ongoing operational challenges that families should carefully evaluate during visits.

Mar 5, 2026Routine
18
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0627Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Sep 12, 2025Complaint
1
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Mar 3, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Nov 1, 2024Complaint
1
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Oct 10, 2024Routine
21
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0343Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

May 16, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Marquis Care at Shasta

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Companies

Chain Size

15 facilities nationwide

Chain avg rating: 4.0/5 · Rank 14 of 15 (Worst)

Ownership & Management

Owners

Marquis Companies I, INC

Owner · Organization

100%

Fogg, Phillip

Owner

Key personnel

Fogg, StevenW-2 Managing EmployeeFogg, ZacharyW-2 Managing EmployeeStone, JanetW-2 Managing EmployeeTone, StaciW-2 Managing EmployeeFogg, PhillipOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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