Complete Care at Silver Lake LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 186 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and effective rehab outcomes, making it a strong contender for many. However, families should be aware of recurring reports regarding cleanliness and responsiveness. We strongly recommend visiting in person to inspect the environment and asking management specifically about their protocol for call-bell response times and room sanitation.
Google Reviews
Google Reviews
186 reviews on Google“Complete Care at Silver Lake receives high praise for its compassionate and attentive nursing and CNA staff, with many families noting that their loved ones feel treated like family. However, the facility faces recurring criticism regarding cleanliness, food quality, and occasional lapses in communication or responsiveness from management. While many families report excellent rehab outcomes, others have expressed serious concerns about patient safety, hygiene, and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- Effective physical and occupational therapy programs
- Welcoming and friendly atmosphere
- Strong administrative support for long-term transitions
Concerns
- Poor cleanliness and hygiene (feces, odors, dirty floors) (mentioned by 6 reviewers)
- Slow or non-responsive call bell system (mentioned by 3 reviewers)
- Poor food quality (mentioned by 3 reviewers)
- Management/administrative communication issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 188 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily dining experience and food quality?
- 2Given that cleanliness is a top priority for our family, could you walk us through your current housekeeping schedule and how you ensure rooms remain sanitary throughout the day?
- 3With a 4-star staffing rating, how does your nursing team manage the call bell system to ensure residents receive timely assistance when they need it most?
- 4Since your therapy programs are highly regarded, how do you integrate those physical and occupational sessions into a resident's daily routine to keep them active and engaged?
- 5What specific protocols do you have in place to address the recent health inspection findings and ensure the highest standard of care for your 120 residents?
- 6How does your administrative team facilitate communication with families to ensure we are always kept in the loop regarding any changes in our loved one's health or care plan?
Personalized based on this facility's data
Key Review Excerpts
“My mom was well taken care of. The staff and administrators introduced themselves and made us feel welcomed. My mom received excellent care.”
“The staff at Complete Care Silver Lake are the best. They treat patients with dignity and respect and try to be as accommodating as humanly possible. My mom has been a full time resident for over a year and although the rooms are small and it’s not perfect, I feel 100% confident my mom is safe.”
“I have never been so disgusted with a healthcare facility in my life. Silver Lake is an absolute horror.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Silver Lake has persistent quality issues across multiple surveys, with families filing six complaint reports about serious problems including abuse reporting failures, medication management, and care planning deficiencies. The facility shows recurring problems with resident protection, care planning, and food safety that appear across all four surveys, indicating systemic challenges that may not be fully resolved despite correction plans.
Jan 23, 2026Routine10
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 23, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 23, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Feb 12, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Feb 12, 2024Routine8
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Jan 23, 2025
$47,541
Ownership & Operations
Who Operates This Facility
Complete Care at Silver Lake LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 42 of 85
Ownership & Management
Owners
Pc De Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
186 reviews from families & visitors
Official Website
Visit ccsilverlake.com
Medicare data downloads
Original nursing home datasets
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