Center at Eden Hill, LLC
Strong Medicare quality ratings; families often praise exceptional, personalized dining experience. Still worth an in-person visit.
based on 112 Google reviews
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What this means for your family
The Center at Eden Hill offers a beautiful, modern environment and an outstanding dining program that significantly improves the quality of life for many residents. However, families must be vigilant regarding nursing responsiveness and medical communication; we strongly recommend conducting unannounced visits and establishing a clear communication plan with the nursing supervisor upon admission.
Google Reviews
Google Reviews
112 reviews on Google“The Center at Eden Hill receives polarized feedback, with many families praising the modern, hotel-like facility and the exceptional efforts of the culinary team led by Chef La'Reka Marshall. However, significant concerns persist regarding inconsistent nursing care, slow response times to call buttons, and failures in medical communication during critical health transitions. While many report successful rehabilitation outcomes, others describe neglect and poor oversight of patients with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional, personalized dining experience
- Modern, clean, and hotel-like facility environment
- Highly responsive and helpful admissions/liaison staff
- Effective physical and occupational therapy programs
Concerns
- Slow or non-existent response to patient call buttons (mentioned by 4 reviewers)
- Poor communication regarding medical status and medication changes (mentioned by 5 reviewers)
- Inconsistent nursing care and neglect of basic hygiene/needs (mentioned by 6 reviewers)
- Inadequate management of fall risks and safety protocols (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the dining experience is often highlighted as a strength here, could you tell us more about how meals are personalized for each resident?
- 2How does the nursing team ensure that call buttons are answered promptly, especially during busy shift changes?
- 3What specific protocols are in place to manage medication changes and ensure the family is kept updated on any medical adjustments?
- 4How does the facility approach fall prevention and safety monitoring for residents with mobility concerns?
- 5What does a typical day of activities look like for residents, and how are these programs tailored to individual interests?
- 6Can you describe the communication process between the nursing staff and families regarding daily care and hygiene needs?
Personalized based on this facility's data
Key Review Excerpts
“My father was transferred from Christiana looking ok, and got here for rehabilitation and developed different stages of pressure ulcer unknowing to us.”
“The rooms are set up like a private hotel room. Very pleased with social work-case management Crystal- therapy department Vince and Sawyer all the CNAs and Dee in medical records!”
“3rd floor nurses are rude, and left my dad in bed or in his dirty depends for over 1.5 hours. He kept ringing bell”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2025 regarding resident rights, abuse reporting, and treatment care, indicating ongoing concerns about fundamental protections. The facility shows persistent issues across multiple surveys in care planning, daily living assistance, and medication management. While all deficiencies have reported correction dates, the pattern of repeated violations in core care areas and recent complaint-triggered findings warrants careful consideration during any visit.
May 20, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 13, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jun 23, 2023Routine3
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Aug 13, 2021Routine13
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Ownership & Operations
Who Operates This Facility
Center at Eden Hill, LLC
for profit
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 9 of 15 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit centeratedenhill.com
Medicare data downloads
Original nursing home datasets
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