Strong Medicare quality ratings; public reviewers often praise exceptional, personalized dining experience. Still worth an in-person visit.
based on 114 Google reviews
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Center at Eden Hill, LLC has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: exceptional, personalized dining experience and modern, clean, and hotel-like facility environment. Review the component ratings and current source records before deciding.
The Center at Eden Hill receives polarized feedback, with many families praising the modern, hotel-like facility and the exceptional efforts of the culinary team led by Chef La'Reka Marshall. However, significant concerns persist regarding inconsistent nursing care, slow response times to call buttons, and failures in medical communication during critical health transitions. While many report successful rehabilitation outcomes, others describe neglect and poor oversight of patients with complex medical needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 119 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My father was transferred from Christiana looking ok, and got here for rehabilitation and developed different stages of pressure ulcer unknowing to us.”
“The rooms are set up like a private hotel room. Very pleased with social work-case management Crystal- therapy department Vince and Sawyer all the CNAs and Dee in medical records!”
“3rd floor nurses are rude, and left my dad in bed or in his dirty depends for over 1.5 hours. He kept ringing bell”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints in 2025 regarding resident rights, abuse reporting, and treatment care, indicating ongoing concerns about fundamental protections. The facility shows persistent issues across multiple surveys in care planning, daily living assistance, and medication management. While all deficiencies have reported correction dates, the pattern of repeated violations in core care areas and recent complaint-triggered findings warrants careful consideration during any visit.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Center at Eden Hill, LLC
for profit
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 15 (Highest rating)
Key personnel
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114 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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