See every facility — official ratings, family reviews, no referral fees.
Nursing Home Top Rated

Center at Eden Hill, LLC

Strong Medicare quality ratings; families often praise exceptional, personalized dining experience. Still worth an in-person visit.

300 Banning Street, Dover, DE 1990480 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 112 Google reviews

5
4
3
2
1

Watch Center at Eden Hill, LLC

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

The Center at Eden Hill offers a beautiful, modern environment and an outstanding dining program that significantly improves the quality of life for many residents. However, families must be vigilant regarding nursing responsiveness and medical communication; we strongly recommend conducting unannounced visits and establishing a clear communication plan with the nursing supervisor upon admission.

Google Reviews

Google Reviews

112 reviews on Google
The Center at Eden Hill receives polarized feedback, with many families praising the modern, hotel-like facility and the exceptional efforts of the culinary team led by Chef La'Reka Marshall. However, significant concerns persist regarding inconsistent nursing care, slow response times to call buttons, and failures in medical communication during critical health transitions. While many report successful rehabilitation outcomes, others describe neglect and poor oversight of patients with complex medical needs.

Quality Themes

Tap a score for details
Food9.0Staff5.0Clean8.0Activities7.0Meds3.0Memory2.0Comms3.0ValueN/A

Strengths

  • Exceptional, personalized dining experience
  • Modern, clean, and hotel-like facility environment
  • Highly responsive and helpful admissions/liaison staff
  • Effective physical and occupational therapy programs

Concerns

  • Slow or non-existent response to patient call buttons (mentioned by 4 reviewers)
  • Poor communication regarding medical status and medication changes (mentioned by 5 reviewers)
  • Inconsistent nursing care and neglect of basic hygiene/needs (mentioned by 6 reviewers)
  • Inadequate management of fall risks and safety protocols (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(1)'22(7)'24(27)'26(9)

Distribution · 117 analyzed

5
88
4
5
3
1
2
3
1
20
11 reviews posted between Apr 2, 2025Apr 4, 2025 · 10 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the dining experience is often highlighted as a strength here, could you tell us more about how meals are personalized for each resident?
  • 2How does the nursing team ensure that call buttons are answered promptly, especially during busy shift changes?
  • 3What specific protocols are in place to manage medication changes and ensure the family is kept updated on any medical adjustments?
  • 4How does the facility approach fall prevention and safety monitoring for residents with mobility concerns?
  • 5What does a typical day of activities look like for residents, and how are these programs tailored to individual interests?
  • 6Can you describe the communication process between the nursing staff and families regarding daily care and hygiene needs?

Personalized based on this facility's data


Key Review Excerpts

My father was transferred from Christiana looking ok, and got here for rehabilitation and developed different stages of pressure ulcer unknowing to us.

Rehab patient's family · 2024☆☆☆☆

The rooms are set up like a private hotel room. Very pleased with social work-case management Crystal- therapy department Vince and Sawyer all the CNAs and Dee in medical records!

Rehab patient's family · 2024★★★★★

3rd floor nurses are rude, and left my dad in bed or in his dirty depends for over 1.5 hours. He kept ringing bell

Long-term resident's family · 2025☆☆☆☆
Source: 112 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.46hrs
OK
Registered nurses for medical care
Total Nursing
5.64hrs
OK
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.7%
Better than Avg
Here
92.7%
US
79.7%
DE
83.1%
Kent
78.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.6%
Better than Avg
Here
92.6%
US
81.8%
DE
83.1%
Kent
84.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
DE
0.9%
Kent
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (13.5)
3 complaint-triggered

Families filed complaints in 2025 regarding resident rights, abuse reporting, and treatment care, indicating ongoing concerns about fundamental protections. The facility shows persistent issues across multiple surveys in care planning, daily living assistance, and medication management. While all deficiencies have reported correction dates, the pattern of repeated violations in core care areas and recent complaint-triggered findings warrants careful consideration during any visit.

May 20, 2025Complaint
3
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 13, 2024Routine
5
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jun 23, 2023Routine
3
0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Aug 13, 2021Routine
13
0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0574Minimal · WidespreadCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Center at Eden Hill, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Veritas Management Group

Chain Size

15 facilities nationwide

Chain avg rating: 4.3/5 · Rank 9 of 15 (Best)

Ownership & Management

Key personnel

Esmas, BartolomeOfficer / DirectorVeritas Management Group LLCManagerKelly, JulieManagerMurdock, MonteManagerVeritas Management Group LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call