Delaware Hospital F/t Chronically Ill (dhci)
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 15 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Top 25% in DE · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $82,885 in fines · Very few deficiencies
What this means for your family
While some residents have had positive experiences with the staff, the recent reports of poor communication and lack of organization are concerning. We strongly recommend scheduling an in-person tour to observe current staff interactions and asking management directly how they handle family communication and care coordination.
Google Reviews
Google Reviews
15 reviews on Google“Reviews for the Delaware Hospital for the Chronically Ill are highly polarized, with some former residents praising the caring staff and recovery environment, while recent feedback highlights severe organizational and communication failures. Families should be aware that the facility is housed in an older building, which some visitors find charming while others note its age.”
Quality Themes
Tap a score for detailsStrengths
- Caring and engaging nursing staff
- Supportive environment for recovery
- Historic, quiet building setting
Concerns
- Lack of organization and poor communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's historic setting, what kind of daily activities or social opportunities are organized to keep residents engaged and connected?
- 2We understand that clear communication is vital for families; what is your standard process for keeping us updated on our loved one's health status and daily progress?
- 3With a 5-star staffing rating, how does your team ensure that each resident receives consistent, personalized attention throughout their stay?
- 4Regarding the recent health inspection findings, what specific steps have you taken to address those areas and improve the overall experience for residents?
- 5How does your nursing team coordinate with families during medical emergencies or sudden changes in a resident's condition?
- 6Since you have a supportive environment for recovery, how do you tailor care plans to help residents transition smoothly back to their daily routines?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so caring and treat him like a normal person. They talk with him and engage in conversations to get to know him more.”
“Do not send your love ones to this facility. They are very unorganized, have no communication skills, no compassion for those who are ill.”
“A very good place that helps you in a nice environment to be in to meet beautiful people I was there myself for 8 years and 28 days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed two complaints about recurring accident hazards and inadequate supervision, with the same safety issue cited twice in 2025 after previous correction, indicating persistent problems. The facility shows patterns of deficiencies in emergency preparedness, resident assessments, and safety oversight. While all violations have correction dates, the repeated complaint about accident prevention suggests ongoing safety concerns that families should carefully consider.
Jan 9, 2026Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2024Routine5
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Federal Penalties
Fine
Oct 3, 2025
$42,602
Fine
Feb 24, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Delaware Hospital F/t Chronically Ill (dhci)
government
Ownership & Management
Owners
State of Delaware
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit dhss.delaware.gov
Medicare data downloads
Original nursing home datasets
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