Bay Terrace Rehabilitation and Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 167 Google reviews

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What this means for your family
Bay Terrace is highly regarded for its cleanliness and exceptionally friendly staff, making it a strong candidate for rehabilitation. However, because some families have noted occasional communication gaps regarding care plans and medication, we recommend scheduling a meeting with the nursing director upon admission to establish a clear protocol for updates.
Google Reviews
Google Reviews
167 reviews on Google“Bay Terrace Rehabilitation and Health Center receives overwhelming praise for its cleanliness, friendly atmosphere, and attentive staff, particularly in guest services and nursing. While most families report positive experiences with patient care and facility maintenance, there are isolated concerns regarding staffing levels, communication about care plans, and occasional issues with medication management or food service accuracy.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm, professional, and attentive staff
- Effective guest services and administrative support
- Positive rehabilitation outcomes
Concerns
- Understaffing leading to delayed responses or food service issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 168 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With a capacity of 77 residents, how does your team ensure that every resident receives timely attention during peak meal times or busy shifts?
- 3Given the recent health inspection findings, what specific steps has the facility taken to address those areas and improve the quality of care?
- 4Since rehabilitation outcomes are a noted strength here, how do you integrate those therapy goals into the resident's daily activities and social life?
- 5How does your nursing staff coordinate with local hospitals or emergency services if a resident requires urgent medical attention outside of standard hours?
- 6What kind of social programs or community events do you have planned for this month to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The food takes a while to get to the residents. Due to being short staffed. I LOVE that they have a receptionist that opens the door because ALL doors are LOCKED. Love the safety here!”
“I wish there was a little more communication as far as her care plan, but if I need something I just call or email. The facility is very clean, as far as the food , it looks good except they haven’t given her the right tray for a few nights , but they make it right immediately by getting her a burger , her favorite.”
“The medical doctor of this facility is absolutely terrible. He changed our mom's meds that had been prescribed from her PCP without consulting her primary doctor or family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 6 deficiencies, indicating ongoing concerns about care quality and resident rights. The facility shows persistent problems across care planning, daily living assistance, and food safety, with food handling issues recurring across three surveys from 2022-2025. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests systemic challenges that families should investigate thoroughly before making placement decisions.
Feb 24, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Feb 19, 2025Routine17
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Feb 19, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 2, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 23, 2024Routine10
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Sep 26, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Feb 24, 2026
$22,925
Fine
Apr 11, 2025
$9,113
Fine
Dec 2, 2024
$10,824
Ownership & Operations
Who Operates This Facility
Bay Terrace Rehabilitation and Health Center
for profit
Chain Affiliation
Prestige Healthcare Administrative Services
15 facilities nationwide
Chain avg rating: 3.4/5 · Rank 8 of 15
Ownership & Management
Owners
Btrc Holdings LLC
Owner · Organization
Aysan Tr
Owner (parent company) · Organization
Copper De Trust
Owner (parent company) · Organization
Gold De Trust
Owner (parent company) · Organization
Pa & De Noble Parentco LLC
Owner (parent company) · Organization
Silver De Trust
Owner (parent company) · Organization
Star De I Holdings LLC
Owner (parent company) · Organization
Star De I Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
167 reviews from families & visitors
Official Website
Visit bayterracerhc.com
Medicare data downloads
Original nursing home datasets
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