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Nursing HomeMedicaid

Bay Terrace Rehabilitation and Health Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

889 South Little Creek Road, Dover, DE 1990177 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 167 Google reviews

5
4
3
2
1
Bay Terrace Rehabilitation and Health Center Nursing Home in Dover, DE — Street View
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What this means for your family

Bay Terrace is highly regarded for its cleanliness and exceptionally friendly staff, making it a strong candidate for rehabilitation. However, because some families have noted occasional communication gaps regarding care plans and medication, we recommend scheduling a meeting with the nursing director upon admission to establish a clear protocol for updates.

Google Reviews

Google Reviews

167 reviews on Google
Bay Terrace Rehabilitation and Health Center receives overwhelming praise for its cleanliness, friendly atmosphere, and attentive staff, particularly in guest services and nursing. While most families report positive experiences with patient care and facility maintenance, there are isolated concerns regarding staffing levels, communication about care plans, and occasional issues with medication management or food service accuracy.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean10.0Activities8.0Meds5.0MemoryN/AComms7.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Warm, professional, and attentive staff
  • Effective guest services and administrative support
  • Positive rehabilitation outcomes

Concerns

  • Understaffing leading to delayed responses or food service issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02021(1)1.02022(1)4.92024(46)4.92025(94)4.92026(26)

Distribution · 168 analyzed

5
158
4
6
3
0
2
0
1
4
12 reviews posted between Jul 15, 2025Jul 19, 2025 · 11 were 5-star
10 reviews posted between Mar 27, 2024Mar 27, 2024 · 10 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With a capacity of 77 residents, how does your team ensure that every resident receives timely attention during peak meal times or busy shifts?
  • 3Given the recent health inspection findings, what specific steps has the facility taken to address those areas and improve the quality of care?
  • 4Since rehabilitation outcomes are a noted strength here, how do you integrate those therapy goals into the resident's daily activities and social life?
  • 5How does your nursing staff coordinate with local hospitals or emergency services if a resident requires urgent medical attention outside of standard hours?
  • 6What kind of social programs or community events do you have planned for this month to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The food takes a while to get to the residents. Due to being short staffed. I LOVE that they have a receptionist that opens the door because ALL doors are LOCKED. Love the safety here!

Family member · 2025★★★★★

I wish there was a little more communication as far as her care plan, but if I need something I just call or email. The facility is very clean, as far as the food , it looks good except they haven’t given her the right tray for a few nights , but they make it right immediately by getting her a burger , her favorite.

Family member · 2025★★★★★

The medical doctor of this facility is absolutely terrible. He changed our mom's meds that had been prescribed from her PCP without consulting her primary doctor or family.

Family member · 2024☆☆☆☆
Source: 167 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.83hrs
OK
Registered nurses for medical care
Total Nursing
4.27hrs
OK
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
19.5%
DE
21.6%
Kent
16.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
12.1%
DE
8.7%
Kent
12.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.3%
DE
15.5%
Kent
16.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
DE
95.8%
Kent
94.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
14.4%
DE
13.7%
Kent
15.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.6%
Better than Avg
Here
17.6%
US
19.4%
DE
21.2%
Kent
23.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
79.7%
DE
83.1%
Kent
78.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
DE
83.1%
Kent
84.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
DE
0.9%
Kent
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
3penalties
Above state avg (13.5)
7 complaint-triggered
$19,937 in fines

Families have filed complaints triggering 6 deficiencies, indicating ongoing concerns about care quality and resident rights. The facility shows persistent problems across care planning, daily living assistance, and food safety, with food handling issues recurring across three surveys from 2022-2025. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests systemic challenges that families should investigate thoroughly before making placement decisions.

Feb 24, 2026Complaint
1
0627Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Feb 19, 2025Routine
17
0006Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0756Minimal · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Feb 19, 2025Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Dec 2, 2024Complaint
4
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 23, 2024Routine
10
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Sep 26, 2022Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Federal Penalties

Fine

Feb 24, 2026

$22,925

Fine

Apr 11, 2025

$9,113

Fine

Dec 2, 2024

$10,824

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bay Terrace Rehabilitation and Health Center

Organization Type

for profit

Chain Affiliation

Chain Name

Prestige Healthcare Administrative Services

Chain Size

15 facilities nationwide

Chain avg rating: 3.4/5 · Rank 8 of 15

Ownership & Management

Owners

Btrc Holdings LLC

Owner · Organization

100%

Aysan Tr

Owner (parent company) · Organization

Copper De Trust

Owner (parent company) · Organization

Gold De Trust

Owner (parent company) · Organization

Pa & De Noble Parentco LLC

Owner (parent company) · Organization

Silver De Trust

Owner (parent company) · Organization

Star De I Holdings LLC

Owner (parent company) · Organization

Star De I Trust

Owner (parent company) · Organization

Key personnel

Ellenbogen, MossManagerStudd, AnneManagerApex Global Solutions LLCAdp of the SnfOlowo, AbimbolaAdp of the SnfStudd, AnneAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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