Selfhelp Home of Chicago
Strong Medicare quality ratings; families often praise warm, attentive, and long-tenured nursing staff. Still worth an in-person visit.
based on 154 Google reviews
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What this means for your family
The Selfhelp Home is highly regarded for its warm, community-focused environment and excellent rehabilitation services, making it a top choice for many families. When touring, we recommend asking specifically about their medication management protocols and administrative communication processes to ensure they align with your loved one's needs.
Google Reviews
Google Reviews
154 reviews on Google“The Selfhelp Home of Chicago is widely praised by families for its warm, family-like atmosphere and highly attentive, professional staff. Reviewers frequently highlight the facility's cleanliness, high-quality rehabilitation services, and engaging cultural programming. While the vast majority of feedback is glowing, a few families have noted occasional issues with administrative communication and isolated concerns regarding medication timing or staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and long-tenured nursing staff
- Clean and well-maintained facility environment
- High-quality rehabilitation and therapy services
- Engaging cultural and musical activities
- Strong, family-oriented community atmosphere
Concerns
- Occasional lapses in medication management or scheduling (mentioned by 2 reviewers)
- Administrative staff perceived as dismissive or entitled (mentioned by 2 reviewers)
- Limited or poorly managed visitor parking (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 158 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high praise for your cultural and musical programs, could you share some examples of upcoming activities that residents are currently most excited about?
- 2With the recent health inspection reports noting some areas for improvement, what specific steps has the leadership team taken to address those findings and enhance care quality?
- 3I understand that managing medications is a complex process; could you walk me through your current system for ensuring accuracy and what protocols are in place to prevent scheduling errors?
- 4We noticed that communication is a key priority for your team; how do you ensure that family members feel heard and supported when they have questions or concerns for the administrative staff?
- 5Since parking can sometimes be a challenge in this area, what is the best way for family members to plan their visits to ensure a smooth arrival?
- 6With your high staffing rating, how do you foster that long-tenured, family-oriented culture among the nursing team to ensure residents feel connected to their caregivers?
Personalized based on this facility's data
Key Review Excerpts
“The care and overall environment at Selfhelp undoubtedly gave us the gift of many more years with Dad than we would otherwise have had. Selfhelp felt to us like a place where people were caring for people, much more than just staff caring for residents.”
“My mom spent her final 11 years at the Selfhelp Home. We were so happy for her to be in this enriched environment with caring staff, truly home cooked meals (including home baked challah on Friday evenings), and amazing musical performances.”
“I can’t say enough about the friendly and knowledgeable staff. I would recommend this place to anyone. I am so glad we brought her here. From the doctors, nurses, Angelica our cleaning lady, PT Sam and Miranda, and Paul. To OT Dominick to the laundry lady Marylena. A+++”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring deficiencies across multiple surveys with one complaint filed by families regarding accident hazards and supervision. The most frequent problem areas involve medication management, infection control, and safety hazards, with accident prevention issues appearing in both routine inspections and the family complaint. While all 23 deficiencies across four surveys have correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should discuss during visits.
Aug 14, 2024Routine10
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Sep 6, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 12, 2023Routine10
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 10, 2022Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Selfhelp Home of Chicago
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit selfhelphome.org
Medicare data downloads
Original nursing home datasets
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