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Nursing HomeMedicaid

Encore at West Meadow

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

255 Possum Park Road, Newark, DE 19711110 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 93 Google reviews

5
4
3
2
1
Encore at West Meadow Nursing Home in Newark, DE — Street View
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What this means for your family

While the facility has a history of strong physical therapy and a welcoming environment, recent reviews indicate a sharp decline in care quality under new management. Families should be extremely cautious and perform unannounced visits, specifically checking on hygiene and staff response times before committing.

Google Reviews

Google Reviews

93 reviews on Google
Encore at West Meadow (formerly Millcroft) presents a polarized experience for families, with many praising the facility's aesthetic, cleanliness, and the helpfulness of the admissions and therapy teams. However, recent reviews from 2024-2026 highlight significant concerns regarding neglect, poor communication, and a perceived decline in care quality following a change in management. Families should weigh the positive reports of physical therapy and facility atmosphere against serious allegations of staff shortages and inadequate medical oversight.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0Activities8.0Meds2.0Memory3.0Comms3.0Value4.0

Strengths

  • Helpful and knowledgeable admissions staff
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Welcoming and home-like atmosphere

Concerns

  • Neglect and poor hygiene for residents (mentioned by 6 reviewers)
  • Inadequate staffing levels leading to slow response times (mentioned by 4 reviewers)
  • Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
  • Medication errors and lack of medical oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(19)'20(2)'23(3)'25(11)'26(13)

Distribution · 97 analyzed

5
71
4
4
3
2
2
1
1
19

How They Respond to Reviews

75%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is active in responding to feedback online; how do you use that input to improve the daily experience for residents?
  • 2With the current focus on enhancing hygiene and personal care protocols, what specific steps are you taking to ensure residents receive consistent, high-quality attention throughout the day?
  • 3Given the recent feedback regarding response times, could you walk us through the current process for how staff are alerted and prioritized when a resident needs assistance?
  • 4Since medication management is a top priority for our family, can you explain the oversight process you have in place to prevent errors and ensure timely administration?
  • 5I see your therapy programs are highly regarded; how do you integrate those physical and occupational therapy sessions into the daily routine of residents?
  • 6How does your management team handle communication with families when concerns arise, and what is the best way for us to stay updated on our loved one's care?

Personalized based on this facility's data


Key Review Excerpts

The nurse practitioner and the physician were very helpful. Physical and occupational therapy assisted her to regain some significant losses due to pain and hospitalization.

Rehab patient's family · 2024★★★★★

The therapy staff is among the best, giving me inspiration and the confidence to keep on trying!

Rehab patient · 2024★★★★

After a few days I was there visiting, and she was buzzing for help to get her to the bathroom. I had to go get her a nurse, because nobody came after 4 min. That alone tells me they need more help

Memory care family member · 2025★★☆☆☆
Source: 93 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.87hrs
OK
Registered nurses for medical care
Total Nursing
4.46hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
DE
8.7%
New castle
7.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
15.4%
DE
10.9%
New castle
10.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.1%
Better than Avg
Here
14.1%
US
19.5%
DE
21.6%
New castle
22.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
DE
95.8%
New castle
97.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
DE
97.4%
New castle
98.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.5%
Worse than Avg
Here
19.5%
US
15.3%
DE
15.5%
New castle
15.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
79.7%
DE
83.1%
New castle
83.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
81.8%
DE
83.1%
New castle
81.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
DE
0.9%
New castle
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
2penalties
Above state avg (13.5)
16 complaint-triggered
$16,448 in fines

Families have filed multiple complaints against this facility, with 18 complaint-triggered deficiencies spanning recent years. Primary recurring issues involve medication management, abuse/neglect reporting procedures, and resident safety hazards. While the facility has corrected all cited deficiencies, the pattern of ongoing complaints—including serious matters like accident prevention and proper abuse reporting—suggests persistent care quality concerns that families should carefully investigate before placement.

Oct 29, 2025Complaint
3
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 26, 2024Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 28, 2024Complaint
5
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0949Potential for harm · PatternCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0944Minimal · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Oct 19, 2023Routine
1
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Oct 19, 2023Complaint
8
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Mar 31, 2021Routine
8
0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0574Potential for harm · PatternCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Federal Penalties

Fine

Oct 29, 2025

$14,015

Fine

Aug 28, 2024

$16,448

Ownership & Operations

Who Operates This Facility

Owner / Operator

Encore at West Meadow

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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