Complete Care at Arbors
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 293 Google reviews
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What this means for your family
This facility offers a clean environment and strong rehabilitation therapy, which many families appreciate. However, the recurring reports of understaffing and neglect are serious red flags. If you choose this facility, we strongly recommend visiting frequently at different times of the day to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
293 reviews on Google“Complete Care at Arbors receives a high volume of positive feedback praising the cleanliness of the facility and the dedication of the nursing and therapy staff. However, a recurring pattern of critical reviews highlights serious concerns regarding understaffing, neglect of basic patient needs, and poor communication from management. Families should be aware that while many report a positive experience, there is a significant divide in the quality of care reported by different families.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Highly effective physical and occupational therapy
- Friendly and attentive nursing aides
- Engaging activities department
Concerns
- Severe understaffing leading to neglect (mentioned by 9 reviewers)
- Poor communication and unresponsiveness from management (mentioned by 6 reviewers)
- Inedible, cold, or insufficient food quality (mentioned by 4 reviewers)
- Delayed or missed medication administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that input to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that medication administration remains timely and accurate for every resident?
- 3Many families appreciate the strength of your therapy programs, but I’m curious—how do you ensure that nursing staff are able to provide consistent, one-on-one attention throughout the day?
- 4What steps is the management team taking to improve communication with families regarding updates on their loved one's care and daily progress?
- 5I’ve heard great things about your activities department; could you walk me through how you keep residents engaged while balancing the demands of the nursing staff?
- 6Regarding the dining experience, what changes are being implemented to ensure that meals are served at the right temperature and meet the nutritional preferences of the residents?
Personalized based on this facility's data
Key Review Excerpts
“My 87 year old Marine grandfather broke his hip and had surgery at brick and was transported to Complete Care at Arbors and the service is despicable. There are elderly patients yelling for nurses and the nurses bluntly tell them they’re busy while they’re playing on their phones or run for a smoke break.”
“Everyone was very kind, informative & helpful! Everyone from the nursing staff, to the receptionist and activities! Thank you!”
“I stayed here for 6 1/2 weeks because of a fractured femur. Everyone was caring, concerned, knowledgeable, efficient, prompt to respond to my needs, and great with my family!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with persistent issues across fire safety, infection control, and medication management that have appeared in all three surveys despite reported corrections. Families filed complaints about wound care and medical records handling, and the facility has struggled with recurring problems including fire safety deficiencies, infection prevention failures, and food safety violations that continue to resurface across multiple years, suggesting ongoing operational challenges.
Mar 27, 2025Routine16
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 17, 2024Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
May 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 11, 2022Routine10
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Construct fire resistant interior walls.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Complete Care at Arbors
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 22 of 85
Ownership & Management
Owners
Nj Oc Holdco Opco II LLC
Owner · Organization
Eef Capital LLC
Owner (parent company) · Organization
Nj Oc Mezzco Opco LLC
Owner (parent company) · Organization
Peace Capital LLC
Owner (parent company) · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
293 reviews from families & visitors
Official Website
Visit ccarbors.com
Medicare data downloads
Original nursing home datasets
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