Hampton Ridge Healthcare and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 142 Google reviews
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What this means for your family
While Hampton Ridge is frequently praised for its high-quality physical therapy and recovery outcomes, the recent surge in reports regarding neglect and slow response times is concerning. If you choose this facility, we strongly recommend maintaining a daily presence to advocate for your loved one and ensuring you have direct contact information for the administration to address any lapses in care immediately.
Google Reviews
Google Reviews
142 reviews on Google“Hampton Ridge Healthcare and Rehabilitation receives highly polarized feedback, with many families praising the physical therapy department and specific staff members for their dedication during recovery. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, and inconsistent hygiene standards. Families should be aware that experiences appear to vary greatly depending on the unit and staffing levels at the time of stay.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Attentive and compassionate nursing staff
- Clean and well-maintained facility environment
- Active and engaging social events
Concerns
- Slow or non-existent response to call bells (mentioned by 9 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 7 reviewers)
- Understaffing leading to poor patient oversight (mentioned by 6 reviewers)
- Poor food quality and missed meals (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very responsive to feedback online; how does the management team use resident and family input to improve daily care?
- 2With such a high rating for physical and occupational therapy, how do you tailor rehabilitation plans to help residents regain their independence?
- 3How do you ensure that call bells are answered promptly, especially during busy shift changes or overnight hours?
- 4What specific protocols are in place to ensure consistent hygiene and personal care routines are met for every resident?
- 5How does the nursing team manage medication administration to ensure accuracy and prevent any missed doses?
- 6Can you tell me more about the social calendar and how you keep residents engaged with active, daily events?
Personalized based on this facility's data
Key Review Excerpts
“Their physical therapy department is exquisite they work you but they work with you. Great recommendations and staff are extremely polite, professional, friendly, and yet deliver a great experience.”
“I was bed-ridden when I was admitted to the facility, and I was upright & walking with a walker when I left the facility.”
“My mom had two falls in six weeks, and her roommate passed away. 💔 It's concerning she didn't get any counseling or support during this difficult time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hampton Ridge shows a pattern of building safety issues and care planning problems, but all deficiencies have been corrected by the facility. The most recurring issues involve fire safety systems, emergency exits, and resident care planning. A family did file a complaint in 2023 regarding care planning deficiencies, which was subsequently addressed and corrected by the provider.
Mar 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 22, 2024Routine7
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 27, 2023Routine6
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 27, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 27, 2021Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Hampton Ridge Healthcare and Rehabilitation
for profit
Chain Affiliation
Ocean Healthcare
11 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 11 (Best)
Ownership & Management
Owners
Berman Family 2015 Trust
Owner · Organization
Drew, Zalman
Owner
Feigenbaum, Avraham
Owner
Feigenbaum, Deborah
Owner
Maierovits, Avrohom
Owner
Meisels, Joseph
Owner
Singer, Elliot
Owner
Singer, Shemon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
142 reviews from families & visitors
Official Website
Visit hamptonridgehealth.com
Medicare data downloads
Original nursing home datasets
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