Aristacare at Manchester
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 302 Google reviews

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What this means for your family
This facility is an excellent choice for intensive physical therapy, as their rehab team is consistently praised for helping patients regain mobility. However, families should be aware of reports regarding slow response times to call bells and inconsistent staffing. We recommend visiting during off-hours to observe staff availability and asking management directly about their current staffing ratios.
Google Reviews
Google Reviews
302 reviews on Google“AristaCare at Manchester is frequently praised for its exceptional rehabilitation team and a warm, welcoming atmosphere, often highlighted by the friendly reception staff. However, families express significant concerns regarding inconsistent staffing levels, slow response times to call bells, and poor food quality. While many residents report successful recoveries and compassionate care, others have raised serious issues regarding neglect and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Warm, welcoming, and professional reception staff
- Clean and well-maintained facility environment
- Compassionate, dedicated nursing and aide staff
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 6 reviewers)
- Poor food quality and limited menu variety (mentioned by 7 reviewers)
- Inconsistent communication between departments and with families (mentioned by 3 reviewers)
- Lost or misplaced personal laundry/clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you typically keep families updated on their loved one's daily progress and care changes?
- 2Given that your therapy department is so highly regarded, how do you integrate those physical and occupational therapy goals into the residents' daily routines?
- 3We understand that staffing levels can fluctuate; what is your current protocol for ensuring timely assistance when a resident uses their call bell?
- 4I see that dining is an area you are working to improve; could you walk us through the current menu planning process and how you accommodate specific dietary preferences or requests?
- 5What systems do you have in place to ensure that personal belongings and laundry are tracked effectively and returned to the correct resident?
- 6With your current CMS staffing rating, how do you ensure that your nursing and aide staff have enough time to provide the personalized, compassionate care that so many residents praise?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team got my 99 year old mother walking again, with the help of a walker, after hip surgery. We are very happy with the team at Aristacare and recommend them”
“The staff here is so warm and welcoming , i could nit have asked for better care! the food is amazing and the rehab team is fantastic!!”
“I was at this arista care for 3mos for rehab I love the aids especially Lisa, Samantha, and over night aids love the nurses they were right on top of everything , and therapy department was awesome... My only complaint is the food was absolutely horrible”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, including serious concerns about resident abuse protection and accident prevention. The facility shows recurring issues across multiple areas: fire safety and building compliance, care planning and medical records management, and medication management. While all deficiencies report correction dates, many safety and care problems have persisted across multiple surveys from 2021 through 2024, suggesting ongoing challenges with maintaining consistent standards.
Aug 27, 2025Routine16
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 26, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 26, 2024Routine12
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 1, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 16, 2021Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Apr 26, 2024
$62,826
Fine
Jun 1, 2023
$60,888
Ownership & Operations
Who Operates This Facility
Aristacare at Manchester
for profit
Chain Affiliation
Aristacare
9 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 9
Ownership & Management
Owners
Greenberger, Sidney
Owner
Klein, Zvi
Owner
Weisel, Morris
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
302 reviews from families & visitors
Official Website
Visit acatmanchester.com
Medicare data downloads
Original nursing home datasets
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