Complete Care at Holiday City
Strong Medicare quality ratings; families often praise effective rehabilitation therapy department. Still worth an in-person visit.
based on 197 Google reviews
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What this means for your family
While this facility has a strong rehab therapy team and some highly dedicated staff members, the recurring reports of severe neglect, poor hygiene, and staffing shortages are major red flags. If you choose this facility, you must be present daily to advocate for your loved one's basic needs and medication management.
Google Reviews
Google Reviews
197 reviews on Google“Complete Care at Holiday City receives highly polarized feedback, with many families praising the rehabilitation therapy and specific staff members like Aubrey and Arlene Schaffer. However, a significant number of reviewers report severe issues including chronic understaffing, poor hygiene, and neglectful care, particularly regarding medication management and basic patient needs. Families should be aware of these stark inconsistencies in care quality before choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy department
- Specific staff members noted for compassion
- Clean, well-maintained facility (according to positive reviewers)
- Helpful and informative admissions process
Concerns
- Chronic understaffing leading to long wait times for basic care (mentioned by 14 reviewers)
- Poor hygiene, including urine odors and unclean rooms (mentioned by 9 reviewers)
- Inconsistent or negligent medication management (mentioned by 6 reviewers)
- Poor quality, cold, or inappropriate food (mentioned by 7 reviewers)
- Lack of communication and unresponsive social workers (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 226 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's protocol for ensuring timely responses to call bells and assistance requests?
- 2Could you walk me through your current process for medication administration and how you ensure accuracy and consistency for residents?
- 3I noticed some concerns regarding facility cleanliness in recent feedback; what is your daily schedule for housekeeping and deep cleaning in resident rooms?
- 4How does your team handle communication with families when there are changes in a resident's health status or care plan?
- 5Could you describe the variety and quality of the meal options, and how you accommodate residents who may have specific dietary needs or preferences?
- 6What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department got me moving again and the nurses and the aides were so kind and caring the administrator Riten was always there to help.”
“The Memory Care unit is Horrific, please don't send anyone you care about to this place. The neglect is unbelievable, the attitude of the staff is horrible.”
“I would wait over an hour to go to bathroom , never enough aides , I dont want to have to ever go to this place again”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning deficiency patterns, with multiple family complaints triggering inspections since 2021. The most recurring issues involve fire safety systems, care planning and assessments, and food safety - with food handling problems appearing across three separate surveys. While all deficiencies show correction dates, the persistent nature of problems in core care areas like resident assessments and treatment planning, combined with ongoing safety violations, suggests underlying quality concerns families should investigate thoroughly during visits.
Feb 10, 2026Complaint6
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 25, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 13, 2025Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 30, 2023Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
May 11, 2021Routine7
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Complete Care at Holiday City
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 46 of 85
Ownership & Management
Owners
Eef Capital LLC
Owner · Organization
Peace Capital LLC
Owner · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Official Website
Visit ccholidaycity.com
Medicare data downloads
Original nursing home datasets
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