Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 54 Google reviews
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Public Google reviewers rate Cogir at Glen Mills highly. Reviewers highlight: compassionate and attentive care staff, beautiful, clean, and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Merrill Gardens at Glen Mills is highly regarded for its compassionate staff, beautiful facility, and excellent memory care engagement. While many families praise the seamless transition process and attentive care, some reviewers have raised serious concerns regarding medication delays and significant rent increases.
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Key Review Excerpts
“The entire staff cannot do enough to make my Mother safe and comfortable there. The facility is always clean and tidy and there are enough activities offered to keep all residents engaged.”
“As we witnessed the progression of her illness, the staff at Merrill Gardens, Glen Mills, cared for her with unwavering compassion—a level of kindness and attentiveness that had been lacking in her previous residences.”
“Melissa Donovan was professional, kind and compassionate to our family's unique situation which included a super quick transition to assisted living for our mom.”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Merrill Gardens at Glen Mills underwent 17 inspections, resulting in 50 recorded violations and 2 clean inspections. Reported findings include administrative errors regarding background checks and admission screenings, as well as concerns involving facility maintenance and resident care.
A resident's emergency contact information was posted on a magnet attached to a lamp outside the resident's room, violating record confidentiality.
A staff member did not receive required orientation on fire safety and emergency preparedness topics during their first day of work.
An uncovered, unattended trash can was found in a second-floor public bathroom.
A resident admitted to the Secure Dementia Care Unit did not have a written cognitive preadmission screening completed within the required 72 hours prior to admission.
A resident was not administered prescribed medications on their date of admission.
There was an approximately 1/2 inch accumulation of lint in the lint trap of the dryer on floor 2.
The resident-home contract for Resident 2 was not signed by the resident.
Criminal background checks were not completed for Staff person A and Staff person B prior to or at the time of employment.
Resident 2's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
The home failed to report an incident to the Department regarding a resident not receiving their scheduled medication due to unavailability.
A direct care staff person lacked a high school diploma, GED, or active status on the Pennsylvania nurse aide registry.
A staff member caused resident distress by thrusting their hand into the resident's mouth to remove dentures without explanation.
A resident-home contract was not signed by the resident.
The administrator designee was unable to provide the agency staff list to the Department agent upon request while on-site.
The criminal background check for a staff member was completed after the employee had already started working.
A staff member was observed laughing at a photo of a resident on a personal cell phone, failing to treat the resident with dignity and respect.
The home failed to report an incident involving staff misconduct and the use of a personal cell phone to take photos of a resident to the Department within 24 hours.
The home failed to immediately suspend a staff member involved in an alleged incident of abuse.
An allegation of abuse involving a staff member telling a resident to use an incontinence brief instead of the bathroom was not reported to the Area Agency on Aging immediately.
A strong odor of urine and a soiled incontinence pad were observed in a resident's apartment.
Resident-home contracts for two residents were not signed by the residents.
Water bottles and various dry food items were stored directly on the floor in the hallway and dry food storage area.
Only 74 hours of direct care staffing were provided, failing to meet the required 92 hours for residents with mobility needs.
Only 73 percent of required direct care hours were provided during waking hours, failing to meet the 75 percent requirement.
Several camera locations, including exterior entrances and interior common areas, lacked required surveillance signage.
No staff present in the kitchen were ServSafe certified, violating the PA Food Employee Certification Act.
Resident records for four residents lacked signed statements acknowledging receipt of resident rights and complaint procedures.
Resident home contracts for four residents were not signed by the residents.
A new staff member did not receive required fire safety and emergency preparedness orientation on their first day of work.
A staff member failed to complete required training on resident rights, emergency medical plans, and abuse reporting within 40 scheduled working hours.
The home failed to report a medication error involving an incorrect dose of Klonopin to the Department within the required 24-hour timeframe.
Bh Glen Mills Management Pa LLC
for profit
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