Cogir at Glen Mills
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a beautiful, clean environment with a highly compassionate care team, particularly for memory care. However, you should closely monitor medication protocols and discuss long-term pricing stability, as some families have experienced significant delays in medication delivery and rising costs.
Google Reviews
Google Reviews
54 reviews on Google“Merrill Gardens at Glen Mills is highly regarded for its compassionate staff, beautiful facility, and excellent memory care engagement. While many families praise the seamless transition process and attentive care, some reviewers have raised serious concerns regarding medication delays and significant rent increases.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Beautiful, clean, and well-maintained facility
- Effective and friendly community relations team
- Engaging activities and high level of resident engagement
Concerns
- Delays or errors in medication administration (mentioned by 2 reviewers)
- Significant increases in rent/pricing
- Billing inaccuracies
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management team engages with the community and responds to feedback; how does that communication style translate to daily interactions with residents?
- 2We want to ensure everything stays on track with health needs, so could you walk us through your specific protocols for ensuring medication is administered accurately and on time?
- 3The facility looks beautiful and very well-maintained; what is your routine for keeping the common areas and resident spaces so clean and inviting?
- 4What kind of variety can we expect in the daily activity calendar to keep residents socially engaged and active?
- 5In the event of a medical emergency during the night or over the weekend, what is the immediate procedure for getting care to a resident?
- 6As we plan for the long term, how does the facility handle updates to monthly pricing or rent to ensure there are no unexpected surprises for families?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff cannot do enough to make my Mother safe and comfortable there. The facility is always clean and tidy and there are enough activities offered to keep all residents engaged.”
“As we witnessed the progression of her illness, the staff at Merrill Gardens, Glen Mills, cared for her with unwavering compassion—a level of kindness and attentiveness that had been lacking in her previous residences.”
“Melissa Donovan was professional, kind and compassionate to our family's unique situation which included a super quick transition to assisted living for our mom.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Merrill Gardens at Glen Mills underwent 17 inspections, resulting in 50 recorded violations and 2 clean inspections. Reported findings include administrative errors regarding background checks and admission screenings, as well as concerns involving facility maintenance and resident care.
Aug 7, 2025Routine
A resident's emergency contact information was posted on a magnet attached to a lamp outside the resident's room, violating record confidentiality.
A staff member did not receive required orientation on fire safety and emergency preparedness topics during their first day of work.
An uncovered, unattended trash can was found in a second-floor public bathroom.
May 14, 2025Routine
There was an approximately 1/2 inch accumulation of lint in the lint trap of the dryer on floor 2.
A resident was not administered prescribed medications on their date of admission.
A resident admitted to the Secure Dementia Care Unit did not have a written cognitive preadmission screening completed within the required 72 hours prior to admission.
Feb 25, 2025Routine
The home failed to report an incident to the Department regarding a resident not receiving their scheduled medication due to unavailability.
The resident-home contract for Resident 2 was not signed by the resident.
Resident 2's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
Criminal background checks were not completed for Staff person A and Staff person B prior to or at the time of employment.
Sep 16, 2024Routine
The administrator designee was unable to provide the agency staff list to the Department agent upon request while on-site.
A resident-home contract was not signed by the resident.
A staff member caused resident distress by thrusting their hand into the resident's mouth to remove dentures without explanation.
The criminal background check for a staff member was completed after the employee had already started working.
A direct care staff person lacked a high school diploma, GED, or active status on the Pennsylvania nurse aide registry.
Jun 13, 2024Routine
An allegation of abuse involving a staff member telling a resident to use an incontinence brief instead of the bathroom was not reported to the Area Agency on Aging immediately.
The home failed to immediately suspend a staff member involved in an alleged incident of abuse.
The home failed to report an incident involving staff misconduct and the use of a personal cell phone to take photos of a resident to the Department within 24 hours.
A staff member was observed laughing at a photo of a resident on a personal cell phone, failing to treat the resident with dignity and respect.
Feb 26, 2024Routine
Resident-home contracts for two residents were not signed by the residents.
Only 74 hours of direct care staffing were provided, failing to meet the required 92 hours for residents with mobility needs.
Only 73 percent of required direct care hours were provided during waking hours, failing to meet the 75 percent requirement.
A strong odor of urine and a soiled incontinence pad were observed in a resident's apartment.
Water bottles and various dry food items were stored directly on the floor in the hallway and dry food storage area.
Mar 22, 2023Routine
No staff present in the kitchen were ServSafe certified, violating the PA Food Employee Certification Act.
Resident home contracts for four residents were not signed by the residents.
Resident records for four residents lacked signed statements acknowledging receipt of resident rights and complaint procedures.
Several camera locations, including exterior entrances and interior common areas, lacked required surveillance signage.
Jun 27, 2022Routine
The home failed to report a medication error involving an incorrect dose of Klonopin to the Department within the required 24-hour timeframe.
A new staff member did not receive required fire safety and emergency preparedness orientation on their first day of work.
A staff member failed to complete required training on resident rights, emergency medical plans, and abuse reporting within 40 scheduled working hours.
Ownership & Operations
Who Operates This Facility
Bh Glen Mills Management Pa LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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