Willowbrooke Court-Granite
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
While Granite Farms Estates offers a beautiful environment and excellent physical therapy, the recent reports of pest issues and poor sanitation in the nursing wings are concerning. We strongly advise families to tour the specific unit where their loved one will reside and ask direct questions about current staffing ratios and pest control protocols before signing any contracts.
Google Reviews
Google Reviews
67 reviews on Google“Willowbrooke Court at Granite Farms Estates is generally viewed as a beautiful, well-maintained facility with a strong reputation for independent living and physical therapy services. However, families have raised serious concerns regarding the quality of care in the assisted living and skilled nursing sections, specifically citing issues with cleanliness, pest control, and staffing levels. Prospective families should look beyond the attractive common areas and conduct a thorough tour of the nursing units.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Effective physical and occupational therapy
- Friendly and welcoming resident community
- High-quality independent living environment
Concerns
- Understaffing and slow response times (mentioned by 2 reviewers)
- Pest control issues (ants, roaches, mice) (mentioned by 2 reviewers)
- Unsanitary conditions in nursing areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the beautiful campus setting, what specific daily activities or social opportunities are available to help residents feel connected to the wider community?
- 2I noticed your team is very active in responding to online feedback; how do you incorporate that kind of open communication into your daily care planning for residents?
- 3With your high CMS staffing rating, could you walk me through how your team manages response times to ensure residents feel supported whenever they need assistance?
- 4We value a clean and comfortable living environment; what is your current protocol for facility maintenance and pest prevention to ensure the highest standards of hygiene?
- 5Since your physical and occupational therapy programs are highly regarded, how are these services integrated into a resident's daily routine to help them maintain their independence?
- 6How does your nursing team coordinate with local medical providers to handle urgent health needs or emergencies for residents living here?
Personalized based on this facility's data
Key Review Excerpts
“I was at Granite for three weeks for Occupational and Physical Therapy after total knee replacement. I cannot say enough great things about the staff at Granite. Everyone was so pleasant and helpful.”
“Worse please to bring your love one! Place have spiders crawling from the ceiling all in the name of construction. Ants and roaches and mouse are rooming with your love ones. You can find them in the hallways especially at night time.”
“As someone seeing the experience of an aging relative who is a resident of granite farms, my advice to anyone considering signing a contract here, is ask to tour the skilled nursing area. Meet the nurses and ask what the nurse to resident ratio is.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 19 deficiencies across 3 surveys, primarily involving fire safety, building exits, and electrical systems. Most issues are infrastructure-related rather than direct care problems, though some medication management and accident prevention deficiencies were noted. Concerning patterns show repeated problems with smoke barriers and electrical systems across multiple surveys, suggesting ongoing maintenance challenges that families should discuss during visits.
Mar 27, 2025Routine9
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 12, 2024Routine4
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
May 11, 2023Routine6
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Willowbrooke Court-Granite
nonprofit
Chain Affiliation
Acts Retirement-Life Communities
27 facilities nationwide
Chain avg rating: 4.8/5 · Rank 14 of 26 (Best)
Ownership & Management
Owners
Acts Acquisition and Development Company LLC
Owner (parent company) · Organization
Acts Alliance Management LLC
Owner (parent company) · Organization
Acts Communities of Maryland, INC.
Owner (parent company) · Organization
Acts Legacy Foundation, INC.
Owner (parent company) · Organization
Acts Retirement Services, INC
Owner (parent company) · Organization
Acts Signature Community Services INC
Owner (parent company) · Organization
Bonita Springs Retirement Village INC
Owner (parent company) · Organization
Mease Life INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit actsretirement.org
Medicare data downloads
Original nursing home datasets
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