Brinton Manor Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy team. Still worth an in-person visit.
based on 212 Google reviews
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What this means for your family
This facility's rehab therapy team is highly regarded and often results in successful transitions home. However, given the recurring reports of neglect and slow response times, we strongly advise families to visit frequently, especially on weekends, and to maintain active communication with the nursing management team to ensure your loved one's needs are met.
Google Reviews
Google Reviews
212 reviews on Google“Brinton Manor receives highly polarized feedback, with many families praising the dedicated therapy team and friendly nursing staff, while others report severe concerns regarding neglect and poor hygiene. While some visitors find the facility clean and welcoming, multiple accounts describe issues with delayed call-bell response times, poor wound care, and substandard food quality. Families considering this facility should be aware that experiences appear to vary significantly based on the specific unit and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Warm, professional, and attentive nursing staff
- Proactive discharge planning and follow-up
- Clean and welcoming environment in many areas
Concerns
- Neglect and slow response to call bells (mentioned by 8 reviewers)
- Poor wound care and hygiene standards (mentioned by 6 reviewers)
- Poor food quality (mentioned by 5 reviewers)
- Dated facility infrastructure and maintenance issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 176 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given your facility's focus on physical and occupational therapy, how do you ensure that same level of attentive, hands-on care is maintained for daily hygiene and wound management needs?
- 3With a 2-star CMS staffing rating, could you walk me through your current process for managing call bells and ensuring residents receive timely assistance?
- 4I’ve read great things about your therapy team, but I’m curious about the dining experience—what steps are you taking to improve food quality and variety for those with specific dietary requirements?
- 5Since the facility has some older infrastructure, what is your current plan for maintenance and ensuring the living environment remains comfortable and safe for residents?
- 6How do you coordinate care and communication with families when a resident has a change in medical status or requires urgent attention?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was so delightful that they made a very tough situation pleasurable! They got me moving and grooving again.”
“The reason I’m giving 4 stars instead of 5 is because the inside of the building needs to be freshened up. The place was clean, but some of the rooms need walls patched, wallpaper border updated”
“I was contacted by the discharge planner, Mary, to see if my brother had all if his medications after discharge. I appreciate the follow-up and a resource person from Brinton.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to six inspection findings, including recent issues with treatment care and wound management that persist across multiple surveys from 2023 to 2025. The facility has recurring problems with medication management, general treatment and care, and wound care. While all deficiencies show correction dates, the repeated pattern of treatment care violations suggests ongoing quality concerns that families should investigate thoroughly.
Mar 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 18, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 8, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 10, 2024Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Brinton Manor Nursing and Rehabilitation Center
for profit
Chain Affiliation
Imperial Healthcare Group
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 6 of 13
Ownership & Management
Owners
Bh Opco Holdco LLC
Owner · Organization
Chrh Equities LLC
Owner (parent company) · Organization
Ens Holdings, LLC
Owner (parent company) · Organization
The Ens Family Trust
Owner (parent company) · Organization
Ymcs Equities LLC
Owner (parent company) · Organization
Gottesman, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
212 reviews from families & visitors
Official Website
Visit brintonmanorhc.com
Medicare data downloads
Original nursing home datasets
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