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Assisted Living

Kingswood Reserve

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

263 Mckenzie Ridge Dr, Clayton, NC 2752766 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.7/5

based on 22 Google reviews

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What this means for your family

Kingswood Reserve is an excellent choice for families seeking a luxury environment with a highly communicative and caring staff. However, you should specifically ask about their current pest control protocols and inquire about the specific caregiver-to-resident ratios in the memory care unit to ensure safety standards meet your expectations.

Google Reviews

Google Reviews

22 reviews analyzed
Kingswood Reserve is highly regarded by families for its luxurious, hotel-like atmosphere and a deeply compassionate leadership team, specifically Director Jason. While most reviewers praise the cleanliness and attentive care, one serious report of pest issues in the kitchen and a specific concern regarding low staffing ratios in the memory care unit should be investigated.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean8.0Activities9.0MedsN/AMemory8.0Comms10.0Value8.0

Strengths

  • Compassionate and attentive care staff
  • Beautiful, luxury-style facility and amenities
  • Exceptional leadership and communication
  • High standards of cleanliness and maintenance

Concerns

  • Low staffing ratios in memory care
  • Pest infestation in kitchen/dining areas

Rating Trends

Tap a year to see what changed

2344.82024(9)4.72025(9)4.82026(4)

Distribution

5
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0
2
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0

How They Respond to Reviews

36%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1The facility looks absolutely beautiful and luxurious; could you tell us more about how the maintenance team keeps the amenities and common areas looking so pristine?
  • 2We've heard wonderful things about the leadership and communication here; how does the management team typically keep families updated on their loved one's well-being?
  • 3Since the staff is known for being so compassionate and attentive, how do you ensure that level of personalized care remains consistent during busy meal times?
  • 4What specific protocols are in place for the dining and kitchen areas to ensure the highest standards of cleanliness and hygiene are always met?
  • 5For residents who might need a bit more specialized support, what does the staffing structure look like within the memory care wing to ensure everyone is well-attended to?
  • 6Could you walk us through what a typical day of social activities and engagement looks like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

The facility is so clean and well-maintained! I have a peace of mind because my parent is well taken care of and loved on.

Family member · 2026★★★★★

Twice now, they have swiftly and meticulously identified and responded to life-threatening situations involving my mother. Their attentiveness, professionalism, and clinical judgment ha

Family member · 2025★★★★★

The community treated my mom with the upmost care and respect during her time in Independent. While my mom is not a social butterfly and did not participate in many activities - the other services provided by the community were well received.

Family member · 2025★★★★★
Source: 22 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

2total
2deficiencies
Nov 6, 2024Routine
Resident AssessmentD 254

The facility failed to ensure that a resident's functional assessment and care plan were completed within 30 days of admission. Specifically, for one sampled resident admitted on 08/06/24, the care plan was not completed until 10/18/24.

Nov 6, 2024Routine
Resident Assessment254

The facility failed to ensure that each resident has a completed resident assessment within 30 days following admission and annually thereafter. This deficiency was identified based on reviews of resident records.

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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