Clarkson Health Care
Strong Medicare quality ratings; families often praise clean and inviting facility environment. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
While the facility is noted for being clean and having professional staff, the recent negative feedback regarding care quality and administrative responsiveness is concerning. Families should schedule a tour to observe staff-to-resident interactions firsthand and ask specifically how the administration handles formal complaints or grievances.
Google Reviews
Google Reviews
5 reviews on Google“Clarkson Health Care receives polarized feedback, with some families praising the facility's cleanliness and staff professionalism while others report significant dissatisfaction with the quality of care. While some reviewers highlight a positive environment and attentive nursing staff, recent critical feedback points to serious concerns regarding administrative accountability and the standard of care provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean and inviting facility environment
- Professional and attentive nursing and CNA staff
- Effective management and leadership
Concerns
- Poor quality of care and lack of administrative accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and inviting the facility looks; what specific steps does your team take to maintain such a high standard of cleanliness?
- 2We noticed your management team is very active in responding to feedback; how does the administration typically involve families in the decision-making process?
- 3Since the nursing and CNA staff are highly regarded here, how do you ensure consistent communication between the clinical team and family members regarding daily care updates?
- 4Can you tell us more about the daily activities and social programs available to help residents stay engaged with one another?
- 5With the high CMS health inspection rating, how does your team approach monitoring and addressing any potential clinical or care-related concerns immediately?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, inviting, large, properly staffed, and the director is lovely and really cares about the residents there!”
“Would never place my grandma here again. The care was bad and administration thinks they can do no wrong.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Clarkson Health Care has a relatively clean record with only 5 deficiencies across 3 surveys and no complaint-triggered violations. Issues involved medication management, food safety, infection control, and equipment safety, with all deficiencies corrected by the facility. The scattered timing and different care areas suggest routine compliance issues rather than systematic problems, making this a reasonable option for families to consider.
Apr 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 24, 2025Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Feb 1, 2024Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 21, 2022Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Clarkson Health Care
nonprofit
Ownership & Management
Owners
Presbyterian Retirement Village of Rapid City, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit westhillsvillage.com
Medicare data downloads
Original nursing home datasets
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