Avantara Mountain View
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 34 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate activities staff and overall culture of care. However, families should be proactive about communication and monitor their loved one's needs, as some reviewers have reported issues with call-button response times and supply availability.
Google Reviews
Google Reviews
34 reviews on Google“Avantara Mountain View receives high praise for its compassionate, personable staff and engaging activities department, with many families noting that their loved ones are treated with genuine kindness. However, some reviewers have raised concerns regarding staffing levels, specifically citing long wait times for call buttons and occasional supply shortages. While the overall sentiment is very positive, families should be aware of these operational challenges.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and personable staff
- Engaging activities department
- Strong focus on resident-centered care
- Welcoming facility environment
Concerns
- Understaffing leading to long wait times for call buttons (mentioned by 2 reviewers)
- Inconsistent communication and responsiveness (mentioned by 2 reviewers)
- Supply shortages (e.g., briefs) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to communicate with staff to ensure they stay updated on their loved one's daily progress?
- 2Given that some families have mentioned occasional delays in response times, could you walk me through your current process for prioritizing and answering call lights?
- 3With a 3-star staffing rating, how does your leadership team ensure that residents receive consistent attention and care throughout all shifts?
- 4I’ve read wonderful things about your activities department; what are some of the most popular programs currently helping residents stay engaged and social?
- 5How do you currently manage inventory to ensure that essential personal care supplies are always readily available for every resident?
- 6In the event of a medical emergency, what is your protocol for coordinating care and communicating with family members in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“My Mother In Law has been here a year and a half now. Just as caring today as the first day she arrived... WONDERFUL PEOPLE!!!”
“The activities staff have been wonderful to my grandmother. It is very heartwarming to know she is cared about and well taken care of”
“Wish more staffing...sometimes pretty long wait after pushing call button. Need two cnas sometimes instead of one running all over the place to try to help residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to findings of inadequate pain management and care quality, with recurring issues in infection control, medication management, and care planning across multiple surveys. The facility shows a pattern of repeated deficiencies in infection prevention (found in three separate surveys) and quality standards, with some recent issues from January 2026 still under correction plans rather than fully resolved.
Jan 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 6, 2026Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Dec 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
May 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 23, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
May 15, 2024
$9,318
Ownership & Operations
Who Operates This Facility
Avantara Mountain View
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 41 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit avantaramountainview.com
Medicare data downloads
Original nursing home datasets
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