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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 43 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Fountain Springs Healthcare has a middle-range Medicare overall rating. Strengths include highly effective physical therapy department. Some reviewers note concerns about chronic understaffing leading to long call light response times (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Fountain Springs Healthcare receives highly polarized feedback, with some families praising the dedicated therapy team and compassionate nursing staff, while others report significant concerns regarding understaffing and neglect. Critics frequently cite long response times for call lights, poor hygiene, and inconsistent communication, while proponents highlight successful rehabilitation outcomes and a welcoming atmosphere.
Quality Themes
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Concerns
Rating Trends
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Distribution · 44 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff that is in the Physical Therapy department is top-notch, the staff in PT not only provide the care and understanding on on getting you back to doing your exercises to regain your strength”
“I was there a few months ago for 2 weeks becauae I needed IV antibiotic therapy. Very minimally staffed. Call lights aren't answered for 20-30 minutes. Room was not very clean. Nurses were o.k., just rushed. One left an uncapped used syringe on the recliner.”
“My father was here for about 8 months before he transferred facilities. Some of the nurses are great and some are not. It seemed like most would do the bare minimum. I know my dad wouldn't get the best help with showers / baths.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints leading to 6 deficiencies, including concerns about accident prevention, proper treatment delivery, and failure to report suspected abuse. The facility shows recurring problems with accident hazards and safety supervision (cited three times), resident assessments and care planning, and infection control. While most past violations have been corrected, recent issues from December 2024 are still being addressed, suggesting ongoing quality concerns that families should discuss during visits.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 15, 2024
$16,801
Fine
Jan 2, 2024
$5,725
Fountain Springs Healthcare
for profit
Evergreen Healthcare Group
44 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 41 (Highest rating)
Owners
Pacific Northwest Snf Operations Holdings (sd) LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
43 reviews from families & visitors
Official Website
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Original nursing home datasets
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