Fountain Springs Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 43 Google reviews
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What this means for your family
This facility features a highly regarded physical therapy department, making it a potential option for short-term rehabilitation. However, families should be aware of consistent reports regarding understaffing and slow response times; we strongly recommend visiting during off-hours and asking specifically about the nurse-to-patient ratio on weekends.
Google Reviews
Google Reviews
43 reviews on Google“Fountain Springs Healthcare receives highly polarized feedback, with some families praising the dedicated therapy team and compassionate nursing staff, while others report significant concerns regarding understaffing and neglect. Critics frequently cite long response times for call lights, poor hygiene, and inconsistent communication, while proponents highlight successful rehabilitation outcomes and a welcoming atmosphere.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Compassionate and attentive nursing staff
- Spacious and well-maintained facility rooms
- Strong support for end-of-life care
Concerns
- Chronic understaffing leading to long call light response times (mentioned by 5 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)
- Poor quality, cold, or unappetizing food (mentioned by 2 reviewers)
- Medication management and documentation errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your physical therapy department is highly regarded; could you walk us through how that program integrates with daily care for residents?
- 2We understand that responding to call lights promptly is vital for peace of mind; what is your current protocol for ensuring staff are alerted and available when a resident needs assistance?
- 3Regarding the dining experience, what steps are you taking to ensure meals are served at the right temperature and meet the nutritional preferences of your residents?
- 4Could you explain your current process for medication management and how you ensure accuracy and documentation for each resident?
- 5I see you actively engage with feedback online; how do you use that input to improve the daily living environment and cleanliness of the resident rooms?
- 6What is your procedure for managing urgent medical needs or changes in health status, especially during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff that is in the Physical Therapy department is top-notch, the staff in PT not only provide the care and understanding on on getting you back to doing your exercises to regain your strength”
“I was there a few months ago for 2 weeks becauae I needed IV antibiotic therapy. Very minimally staffed. Call lights aren't answered for 20-30 minutes. Room was not very clean. Nurses were o.k., just rushed. One left an uncapped used syringe on the recliner.”
“My father was here for about 8 months before he transferred facilities. Some of the nurses are great and some are not. It seemed like most would do the bare minimum. I know my dad wouldn't get the best help with showers / baths.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 6 deficiencies, including concerns about accident prevention, proper treatment delivery, and failure to report suspected abuse. The facility shows recurring problems with accident hazards and safety supervision (cited three times), resident assessments and care planning, and infection control. While most past violations have been corrected, recent issues from December 2024 are still being addressed, suggesting ongoing quality concerns that families should discuss during visits.
Feb 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 9, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 9, 2025Routine8
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
May 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 15, 2024
$16,801
Fine
Jan 2, 2024
$5,725
Ownership & Operations
Who Operates This Facility
Fountain Springs Healthcare
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 3 of 41 (Best)
Ownership & Management
Owners
Pacific Northwest Snf Operations Holdings (sd) LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit fountainspringscare.com
Medicare data downloads
Original nursing home datasets
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