Avantara North
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews

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What this means for your family
Avantara North is highly regarded for its compassionate nursing care and clean environment, making it a strong candidate for long-term or hospice needs. However, families should be aware of potential communication hurdles, such as difficulty reaching staff by phone, and should verify current staffing levels during their tour.
Google Reviews
Google Reviews
26 reviews on Google“Avantara North receives high praise from many families for its compassionate nursing staff and dedicated care, particularly in hospice and long-term settings. However, some reviewers have expressed significant frustration regarding administrative communication, staffing shortages, and inconsistencies in food quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Engaging resident activities and events
- Strong leadership and management
Concerns
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Staffing shortages and high turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With a capacity of 68 residents, what is your current strategy for ensuring consistent communication with families when they call to check in?
- 3Given the recent focus on staffing stability, what steps is the leadership team taking to ensure that residents receive consistent, attentive care throughout the week?
- 4I see that you have a strong reputation for resident activities; could you share what a typical week of programming looks like for someone who enjoys social interaction?
- 5How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies for residents?
- 6With the facility maintaining a clean and well-kept environment, how do you balance those high standards with the current staffing levels to ensure residents' needs are always met promptly?
Personalized based on this facility's data
Key Review Excerpts
“My mom lived at Avantara North for over 3 years and when she passed away it was in the arms of one of her caregivers who loved her like she was family.”
“From the moment he arrived to the day he died- my sister and I felt he received excellent care. The nurses and the staff seemed to genuinely care.”
“It is a beautiful, clean facility, and smelled very fresh. We were greeted by friendly staff in every department we toured during our visit.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 8 deficiencies, indicating ongoing concerns about care quality and safety at this facility. The most frequent issues involve infection control, resident protection from abuse and neglect, and dietary services. While most deficiencies show correction dates, the pattern of repeated problems in infection control and multiple complaints about resident protection suggest persistent care challenges that families should carefully evaluate.
Feb 20, 2026Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 7, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jan 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jan 14, 2025Routine5
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Oct 7, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 28, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Aug 7, 2025
$27,600
Fine
Oct 7, 2024
$6,168
Ownership & Operations
Who Operates This Facility
Avantara North
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 65 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit avantaranorth.com
Medicare data downloads
Original nursing home datasets
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