Nursing Home Medicare 5-star

Westhills Village Health Care Facility

Strong Medicare quality ratings; public reviewers often praise clean and pleasant-smelling environment. Still worth an in-person visit.

255 Texas St, Rapid City, SD 57701|44 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.8/5

based on 5 Google reviews

(605) 342-0255 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record

3 findings in latest survey

Source: Medicare data

What this means for your family

Westhills Village Health Care Facility has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean and pleasant-smelling environment and kind and responsive nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

5 public Google reviews available

Westhills Village Health Care Facility is described by families as a clean and welcoming environment where residents feel safe and well-cared for. Reviewers consistently highlight the responsiveness of the staff and the variety of activities available to residents.

Quality Themes

Tap a score for details

Strengths

Clean and pleasant-smelling environment
Kind and responsive nursing staff
Active and engaging resident activities
Supportive management team

Rating Trends

Tap a year to see what changed

Distribution · 5 analyzed

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It is wonderful to see how much management cares about responding to feedback; how does the leadership team involve families in the facility's continuous improvement?
2The facility seems very clean and pleasant, but could you walk us through your protocols for maintaining that environment during busy shifts?
3We noticed the nursing staff is highly regarded for being kind; how do you ensure this level of responsiveness is maintained during late-night or weekend hours?
4With the recent health inspection findings, what specific steps is the team taking to address those areas and ensure resident safety?
5What kind of daily activities or social outings are available to keep the residents engaged and active with one another?
6In the event of a sudden medical change or an emergency after hours, what is the specific process for notifying the family and coordinating care?

Personalized based on this facility's data

Key Review Excerpts

“My family member has lived at the Courtyard for several years. She feels safe, cared for and protected. It is a beautiful community whose employees strive to ensure the best possible life experience for my aunt.”

Long-term resident's family · 2025★★★★★

“Best place ever!!! Friendly staff, management is supportive! Clean, smells good when visiting, and so many activities for the residents!!”

Resident's family member · 2026★★★★★

“Beautiful facility! The residents are well taken care of and the staff is kind and responsive.”

Visitor · 2025★★★★★

Source: 5 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.13hrs

Registered nurses for medical care

Total Nursing

3.70hrs

90%

All nurses + aides combined

Staff Turnover

46%

Lower is better (< 30% = good)

RN Turnover

22%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility11.1%

Better than Avg

Here

11.1%

14.1%

19.4%

Pennington

24.9%

Residents with depression symptoms

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

12.8%

5.7%

Pennington

8.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.4%

Better than Avg

Here

9.4%

19.5%

17.4%

Pennington

17.1%

Residents needing more daily help over time

↓ Lower is better

This Facility13.9%

Better than Avg

Here

13.9%

21.3%

Pennington

23.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility85.8%

Worse than Avg

Here

85.8%

93.5%

94.9%

Pennington

86.3%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.0%

Worse than Avg

Here

28.0%

19.0%

25.4%

Pennington

27.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.8%

Better than Avg

Here

88.8%

82.0%

83.5%

Pennington

61.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility75.6%

Mixed vs Avgs

Here

75.6%

79.8%

78.2%

Pennington

67.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.0%

Pennington

2.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

11findings in history

1penalty

Latest survey: 3 · well below SD avg (6.8)

3 complaint-triggered findings

Families have filed complaints that led to citations for medication errors and abuse/neglect reporting failures, indicating serious safety concerns. The facility has struggled with medication management, infection control, and resident protection, with complaint-triggered deficiencies occurring as recently as July 2025. While all violations show correction dates, the pattern of family complaints about fundamental safety issues warrants careful consideration during any visit.

Mar 12, 2026Routine3 findings

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 8, 2025Complaint2 findings

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 21, 2024Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

Nov 21, 2024Complaint1 finding

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Jul 8, 2025

$8,788

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westhills Village Health Care Facility

Organization Type

nonprofit

Ownership & Management

Owners

Presbyterian Retirement Village of Rapid City, INC.

Owner · Organization

100%

Key personnel

Archer, BradleyManaging Control - Governing BodyDuhamel Duffy, HeleneManaging Control - Governing BodyHarlow, MarkManaging Control - Governing BodyJackson, DouglasManaging Control - Governing BodyKilpatrick, ChristopherManaging Control - Governing Body

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(605) 342-0255

westhillsvillage.com

255 Texas St

Rapid City, SD 57701

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

5 reviews from families & visitors

Official Website

Visit westhillsvillage.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.