Cherry Hill Rehabilitation & Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 3.0)
- High staff turnover (57%)
- High RN turnover (60%)
Below average in AL · Below recommended RN staffing · Worst in BALL HEALTHCARE SERVICES chain · No penalties on record
What this means for your family
While the facility is physically well-maintained and offers effective physical therapy, the recurring reports of neglect and poor communication are significant red flags. Before choosing this facility, we strongly recommend asking for a tour, observing staff response times to call lights, and requesting a clear explanation of their communication protocols for family updates.
Google Reviews
Google Reviews
41 reviews on Google“Cherry Hill Rehabilitation & Healthcare Center receives highly polarized feedback, with some families praising the facility's cleanliness and rehab services while others report severe concerns regarding neglect and poor communication. Critical reviews frequently cite long wait times for call lights, unresponsive nursing staff, and distressing incidents involving patient health and financial management. Prospective families should be aware of the stark contrast between positive experiences with specific staff members and reports of systemic neglect.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility environment
- Effective physical therapy department
- Friendly and attentive front-desk and administrative staff
- Professional and compassionate care for some long-term residents
Concerns
- Excessive response times for patient call lights (mentioned by 4 reviewers)
- Poor communication with families regarding patient health status (mentioned by 4 reviewers)
- Neglect or lack of basic care (hygiene/diaper changes) (mentioned by 4 reviewers)
- Unprofessional or lazy nursing/CNA staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us some of the common areas where residents spend their time?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts?
- 3What is the process for keeping families updated on a loved one's health status and any changes in their daily care?
- 4Can you tell us more about how the physical therapy department works with residents to help them regain their strength?
- 5How does the staff manage daily hygiene routines and ensure that every resident's personal care needs are met consistently?
- 6What kind of daily activities or social programs are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The facility is beautiful, contemporary, clean, well equipped and very well maintained. Beautiful rooms, dining area, landscaping, a bird sanctuary and a beautiful physical therapy area with all disciplines of therapy.”
“The rehabilitation therapists I give them 5+ stars, but of course they don't actually work for Cherry Hill. The CNA's and some of the LPN's and RN's are terrible. They are very lazy, some always had a very bad body smell.”
“I cannot say enough good things about the care my mother received at Cherry Hill Healthcare Center as they prepared her for a very special milestone — her first cruise at age 70. From start to finish, the entire team went above and beyond.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cherry Hill Rehabilitation & Healthcare Center shows a pattern of corrected deficiencies with no complaint-triggered issues, suggesting responsive management when problems are identified. The facility has had recurring issues with fire safety systems and smoke detection equipment across multiple surveys, along with problems in nutrition services and care planning. While all deficiencies have correction dates on file, the repeated fire safety violations across different years indicate this area needs ongoing attention.
Dec 14, 2022Routine14
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Dec 12, 2019Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 4, 2019Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Cherry Hill Rehabilitation & Healthcare Center
for profit
Chain Affiliation
Ball Healthcare Services
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Ball, Clarence
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit ballhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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