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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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No Medicare penalties on record
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 64% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 8 findings, above the AL average of 3.9. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Cherry Hill Rehabilitation & Healthcare Center receives highly polarized feedback, with some families praising the facility's cleanliness and rehab services while others report severe concerns regarding neglect and poor communication. Critical reviews frequently cite long wait times for call lights, unresponsive nursing staff, and distressing incidents involving patient health and financial management. Prospective families should be aware of the stark contrast between positive experiences with specific staff members and reports of systemic neglect.
Quality Themes
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Concerns
Rating Trends
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Distribution · 41 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The facility is beautiful, contemporary, clean, well equipped and very well maintained. Beautiful rooms, dining area, landscaping, a bird sanctuary and a beautiful physical therapy area with all disciplines of therapy.”
“The rehabilitation therapists I give them 5+ stars, but of course they don't actually work for Cherry Hill. The CNA's and some of the LPN's and RN's are terrible. They are very lazy, some always had a very bad body smell.”
“I cannot say enough good things about the care my mother received at Cherry Hill Healthcare Center as they prepared her for a very special milestone — her first cruise at age 70. From start to finish, the entire team went above and beyond.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Cherry Hill Rehabilitation & Healthcare Center shows a pattern of corrected deficiencies with no complaint-triggered issues, suggesting responsive management when problems are identified. The facility has had recurring issues with fire safety systems and smoke detection equipment across multiple surveys, along with problems in nutrition services and care planning. While all deficiencies have correction dates on file, the repeated fire safety violations across different years indicate this area needs ongoing attention.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Cherry Hill Rehabilitation & Healthcare Center
for profit
Ball Healthcare Services
9 facilities nationwide
Chain avg rating: 3.0/5 · Rank 10 of 10 (Lowest rating)
Owners
Ball, Clarence
Owner
Key personnel
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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