City Scape Rehabilitation & Care Center LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 7)
Below average in CO · Below recommended RN staffing · Above average staffing · $80,637 in fines · Abuse citation
What this means for your family
While the facility receives praise for its activities and food, the serious allegations regarding patient safety and neglect in 2022 are deeply concerning. If you are considering this facility, I strongly recommend requesting a tour and specifically asking how they monitor residents for falls and ensure call buttons are always within reach.
Google Reviews
Google Reviews
15 reviews analyzed“City Scape Rehabilitation & Care Center (formerly referred to as Forest Street in reviews) presents a stark contrast between glowing praise for staff friendliness and severe allegations of neglect. While many reviewers highlight a welcoming environment and compassionate care, recent reports describe dangerous lapses in patient safety, including residents being left on the floor after falls and basic needs like hydration being ignored.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Clean and well-maintained facility environment
- Active engagement in resident activities
- Strong administrative leadership mentioned in positive reviews
Concerns
- Neglect of basic patient needs including hydration and call button access (mentioned by 2 reviewers)
- Failure to monitor residents after falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 60 residents, what specific protocols are in place to ensure call buttons are answered promptly and that residents remain properly hydrated throughout the day?
- 2I noticed some concerns regarding post-fall monitoring; could you walk me through your exact process for assessing and observing a resident immediately following an accidental fall?
- 3With 16 recent state violations, what specific steps has the leadership team taken over the last year to improve your health inspection outcomes and overall compliance?
- 4I see that your staff is often praised for being friendly and compassionate; how do you maintain that level of engagement while ensuring that basic daily needs are consistently met for every resident?
- 5What does a typical daily activity schedule look like for a resident here, and how do you encourage participation for those who might be more reserved?
- 6Since communication has been noted as an area for improvement, how do you keep families updated on their loved one’s health status and any changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“He fell from his bed and sitting on the floor for over 2 hours before anyone had checked on him.”
“The staff goes out of their way to ensure that even the simplest of things like ladies getting their nails painted, and hair done, are offered.”
“The staff here are exceptional!!! So warm, patient, and caring!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
3
measures
4
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed nine complaints triggering inspections at this facility, with recurring issues around resident protection from abuse and neglect appearing across multiple years, accident prevention failures, and problems with staff training and supervision. The facility shows persistent deficiencies in safety oversight, medication management, and infection control, though all violations have been reportedly corrected with plans in place.
Jul 1, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 16, 2024Routine15
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Jul 16, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nov 30, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 2, 2023Routine11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Federal Penalties
Fine
Jul 1, 2025
$39,176
Fine
Jul 16, 2024
$20,367
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Aug 20, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 1, 2025Complaint
Based on observations, record review and interviews, the facility failed to ensure residents received adequate supervision to prevent accidents for one (#4) of three residents reviewed for accidents out of three sample residents. Resident #4 was admitted on 10/10/22 for long term care with a diagnosis of dementia. According to the care plan, Resident #4 was determined to be a high fall risk. On 5/28/25 Resident #4 was found on the floor in her room with blood coming from her head. Resident #4 was transported to the hospital for further evaluation. Resident #4 sustained a subdural hematoma (brain bleed) and was diagnosed with a traumatic brain injury. The facility failed to implement person-centered interventions after the resi.. *** CITATION TEXT NOT FOUND *** A survey for Incident #40170, Incident #40171, Incident #40361 and Incident #40431was conducted on 6/30/25 to 7/1/25. Two deficiencies were cited. Based on record review and interviews, the facility failed to ensure three (#7, #3 and #5) of four residents reviewed for abuse out of seven sample residents were kept free from abuse.On 5/21/25 Resident #7 was physically abused by Resident #2. Resident #2 used a belt to hit Resident #7 on top of his head and struck Resident #7 with his belt buckle. Resident #7 sustained a laceration to his head, requiring transfer to the emergency room where Resident #7 received five sutures.Additionally, Resident #5 was physically abused by Resident #1 on 3/22/25 and Resident #3 and Resident #1 were physically abused by each other on 5/3/25. Specifically, the facility failed to:-Protect Resident #7 from physical abuse by Resident #2;-Protect Resident #5 from physical abuse by Resident #1; and, -Protect Resident #3 and Resident #1 from physical abuse by each other.Findings include:I. Facility policy and procedureThe Abuse Neglect and Exploitation policy, dated 5/16/25, was provided by the nursing home administrator (NHA) on 6/30/25 at 3:00 p.m. ..
Jul 1, 2025Complaint
Based on observations, record review and interviews, the facility failed to ensure residents received adequate supervision to prevent accidents for one (#4) of three residents reviewed for accidents out of three sample residents. Resident #4 was admitted on 10/10/22 for long term care with a diagnosis of dementia. According to the care plan, Resident #4 was determined to be a high fall risk. On 5/28/25 Resident #4 was found on the floor in her room with blood coming from her head. Resident #4 was transp.. *** CITATION TEXT NOT FOUND *** A survey prompted by complaint #CO40599 was completed on 6/30/25 to 7/1/25. Two deficiencies were cited. Based on record review and interviews, the facility failed to ensure three (#7, #3 and #5) of four residents reviewed for abuse out of seven sample residents were kept free from abuse.On 5/21/25 Resident #7 was physically abused by Resident #2. Resident #2 used a belt to hit Resident #7 on top of his head and struck Resident #7 with his belt buckle. Resident #7 sustained a laceration to his head, requiring transfer to the emergency room where Resident #7 received five sutures.Additionally, Resident #5 was physically abused by Resident #1 on 3/22/25 and Resident #3 and Resident #1 were physically abused by each other on 5/3/25. Specifically, the facility failed to:-Protect Resident #7 from physical abuse by Resident #2;-Protect Resident #5 from physical abuse by Resident #1; and, -Protect Resident #3 an.. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
May 29, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 1, 2025Complaint
A complaint survey, prompted by #CO39752 was conducted on 5/1/25. One deficiency was cited. Based on record review and interviews, the facility failed to ensure residents received adequate supervision to prevent accidents for one (#1) of three residents reviewed for accidents out of four sample residents.Specifically, the facility failed to implement person-centered fall interventions in a timely manner.Findings include:I. Facility policy The Fall/Accident Assessment Prevention and Review policy, undated, was provided by the nursing home administrator (NHA) on 5/1/25 at 12:42 p.m. It read in pertinent part:"The goal of the facility is for residents to remain as free from falls and accidents as possible. To provide guidelines for the assessment, prevention and review of falls and/or accidents."The interdisciplinary team (IDT) will review the forms at the morning quality improvement meeting to determine what immediate action may be necessary."The IDT will again review the forms in greater detail at the weekly IDT meeting. Data collected will be reviewed in an attempt to determine causal factors and trends. Specific approaches to prevent further falls will be determined based on the reasons for the falls as determined in the assessment and review. The care plan will be updated and interventions will be put into place."II. Resident #1A. Resident statusResident #1, age greater than 65, was admitted on 5/3/24. According to the May 2025 computerized physician orders (CPO), diagnoses included Parkinson' s disease with dyskinesia (involuntary movements), difficulty in walking, generalized muscle weakness, lack of coordination and chronic pain.The 2/9/25 minimum data set (MDS) assessment revealed that Resident #1 was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. Resident #1 required partial to moderate assistance for sit-to-stand and all surface transfers.B. Resident interviewResident #1 was interviewed on 5/1/25 at 12:00 p.m. Resident #1 said she fell a lot because she waited for help from staff for a long time and transferred herself. She said she did not have fall interventions in place.C. Record..
Dec 5, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Dec 5, 2024Follow-up
*** CITATION TEXT NOT FOUND *** A document revisit was completed with all deficiencies being corrected. No other deficiencies were cited and no response is needed.
Sep 24, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
City Scape Rehabilitation & Care Center LLC
for profit
Ownership & Management
Owners
Chesley, Aaron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit forestst.org
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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