Chestnut Woods Rehabilitation and Healthcare Ctr
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 188 Google reviews

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What this means for your family
While many families report positive experiences with the therapy team and reception staff, there is a recurring pattern of reports regarding poor communication and slow response times to resident needs. If you consider this facility, we strongly recommend visiting in person to observe the response time to call bells and asking specifically about the nurse-to-patient ratio on the unit where your loved one would reside.
Google Reviews
Google Reviews
188 reviews on Google“Chestnut Woods Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the facility's cleanliness, friendly reception staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication from nursing leadership, and neglectful care for residents who require assistance with basic needs like hydration and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and welcoming reception staff
- Effective physical and occupational therapy
- Compassionate nursing and CNA staff (noted in positive reviews)
Concerns
- Chronic understaffing leading to long wait times for call bells and basic assistance (mentioned by 12 reviewers)
- Poor communication from nursing leadership and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Inadequate hygiene care and cleanliness in patient rooms and bathrooms (mentioned by 6 reviewers)
- Unprofessional or rude behavior from specific staff members (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 192 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what is your current protocol for ensuring residents receive timely assistance when they press their call bells?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach nursing leadership or get updates on their loved one's care?
- 3With the facility currently holding a 2-star staffing rating, how are you managing staff-to-resident ratios to ensure consistent hygiene and personal care for each resident?
- 4Could you walk me through your process for medication management and how you ensure accuracy, especially during shift changes?
- 5I see you actively respond to feedback online; how do you use that input to improve the dining experience and food quality for residents?
- 6What specific activities or social programs are available to keep residents engaged throughout the week, and how do you encourage participation?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are socializing while the family visiting rooms have dried up food all over them that had to be a mess all day. Both toilets had dried up feces on them.”
“The staff is very caring and have taken excellent care of my dad. It definitely feels like a family and I'm so grateful for all of the support.”
“The facility is short staffed and doesn’t give my mother the care she needs. The place has a four star rating, it should be a lot less.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chestnut Woods has a concerning pattern of recurring deficiencies across multiple care areas, with families filing complaint reports about medication errors and communication failures. The facility shows persistent problems with medication management, care planning, and fire safety systems that repeat across surveys from 2023-2025. While the facility reports correcting issues, the recurring nature of deficiencies in critical areas like medication safety and resident care planning suggests ongoing quality challenges families should carefully consider.
Sep 10, 2025Routine15
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 12, 2024Routine16
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 12, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 28, 2023Routine10
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Chestnut Woods Rehabilitation and Healthcare Ctr
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 24 of 80
Ownership & Management
Owners
Quinto Holdings LLC
Owner · Organization
Ukr Consulting LLC
Owner · Organization
Nfr 2020 Irrv Tr
Owner (parent company) · Organization
Rsbrmk Holdings LLC
Owner (parent company) · Organization
Sk 2013 Delta Trust
Owner (parent company) · Organization
Sora Kohn Fam Tr Uad 120120
Owner (parent company) · Organization
Tryko Holdings, LLC
Owner (parent company) · Organization
Uak 2020 Irrv Tr
Owner (parent company) · Organization
Yr 2013 Delta Tr Ua 03252013
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
188 reviews from families & visitors
Official Website
Visit chestnutwoodsrehab.com
Medicare data downloads
Original nursing home datasets
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