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Nursing HomeMedicaid

Chestnut Woods Rehabilitation and Healthcare Ctr

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

73 Chestnut Street, Saugus, MA 0190688 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 188 Google reviews

5
4
3
2
1
Chestnut Woods Rehabilitation and Healthcare Ctr Nursing Home in Saugus, MA — Street View
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What this means for your family

While many families report positive experiences with the therapy team and reception staff, there is a recurring pattern of reports regarding poor communication and slow response times to resident needs. If you consider this facility, we strongly recommend visiting in person to observe the response time to call bells and asking specifically about the nurse-to-patient ratio on the unit where your loved one would reside.

Google Reviews

Google Reviews

188 reviews on Google
Chestnut Woods Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the facility's cleanliness, friendly reception staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication from nursing leadership, and neglectful care for residents who require assistance with basic needs like hydration and hygiene.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities7.0Meds3.0Memory6.0Comms2.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Professional and welcoming reception staff
  • Effective physical and occupational therapy
  • Compassionate nursing and CNA staff (noted in positive reviews)

Concerns

  • Chronic understaffing leading to long wait times for call bells and basic assistance (mentioned by 12 reviewers)
  • Poor communication from nursing leadership and difficulty reaching staff by phone (mentioned by 7 reviewers)
  • Inadequate hygiene care and cleanliness in patient rooms and bathrooms (mentioned by 6 reviewers)
  • Unprofessional or rude behavior from specific staff members (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(6)'21(24)'23(31)'25(34)'26(15)

Distribution · 192 analyzed

5
140
4
10
3
5
2
2
1
35

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that staffing levels can fluctuate, what is your current protocol for ensuring residents receive timely assistance when they press their call bells?
  • 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach nursing leadership or get updates on their loved one's care?
  • 3With the facility currently holding a 2-star staffing rating, how are you managing staff-to-resident ratios to ensure consistent hygiene and personal care for each resident?
  • 4Could you walk me through your process for medication management and how you ensure accuracy, especially during shift changes?
  • 5I see you actively respond to feedback online; how do you use that input to improve the dining experience and food quality for residents?
  • 6What specific activities or social programs are available to keep residents engaged throughout the week, and how do you encourage participation?

Personalized based on this facility's data


Key Review Excerpts

The nurses are socializing while the family visiting rooms have dried up food all over them that had to be a mess all day. Both toilets had dried up feces on them.

Family member · 2024☆☆☆☆

The staff is very caring and have taken excellent care of my dad. It definitely feels like a family and I'm so grateful for all of the support.

Long-term resident's family · 2021☆☆☆☆

The facility is short staffed and doesn’t give my mother the care she needs. The place has a four star rating, it should be a lot less.

Rehab patient's family · 2023★★★☆☆
Source: 188 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
3.41hrs
83%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility73.9%
Worse than Avg
Here
73.9%
US
12.1%
MA
13.7%
Essex
17.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
14.4%
MA
16.9%
Essex
13.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
15.3%
MA
16.4%
Essex
13.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.7%
Better than Avg
Here
14.7%
US
15.5%
MA
21.3%
Essex
23.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
19.5%
MA
19.4%
Essex
19.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
93.4%
MA
92.4%
Essex
93.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.4%
Better than Avg
Here
85.4%
US
81.8%
MA
77.6%
Essex
82.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.4%
Worse than Avg
Here
75.4%
US
79.8%
MA
77.7%
Essex
82.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
MA
1.3%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (8.9)
3 complaint-triggered

Chestnut Woods has a concerning pattern of recurring deficiencies across multiple care areas, with families filing complaint reports about medication errors and communication failures. The facility shows persistent problems with medication management, care planning, and fire safety systems that repeat across surveys from 2023-2025. While the facility reports correcting issues, the recurring nature of deficiencies in critical areas like medication safety and resident care planning suggests ongoing quality challenges families should carefully consider.

Sep 10, 2025Routine
15
0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 12, 2024Routine
16
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 12, 2024Complaint
3
0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0760Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 28, 2023Routine
10
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chestnut Woods Rehabilitation and Healthcare Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 24 of 80

Ownership & Management

Owners

Quinto Holdings LLC

Owner · Organization

Ukr Consulting LLC

Owner · Organization

Nfr 2020 Irrv Tr

Owner (parent company) · Organization

Rsbrmk Holdings LLC

Owner (parent company) · Organization

Sk 2013 Delta Trust

Owner (parent company) · Organization

Sora Kohn Fam Tr Uad 120120

Owner (parent company) · Organization

Tryko Holdings, LLC

Owner (parent company) · Organization

Uak 2020 Irrv Tr

Owner (parent company) · Organization

Yr 2013 Delta Tr Ua 03252013

Owner (parent company) · Organization

Key personnel

Manufacturers & Traders Trust Company5% or Greater Security InterestSolis, LilybethManaging Control - Governing BodyViroja, YogeshManaging Control - Governing BodyMarquis Limited LLCManagerReliant Pro Rehab LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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