Avalon Springs Health Campus
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
This facility offers a beautiful environment and a highly effective rehab team, making it a strong candidate for short-term recovery. However, families should be vigilant regarding staffing levels and medication management; we strongly recommend visiting during off-hours or weekends to observe the actual level of care provided.
Google Reviews
Google Reviews
64 reviews on Google“Avalon Springs Health Campus receives high praise for its modern, clean facility and a strong rehabilitation therapy department that many families credit for their loved ones' recovery. However, there is a recurring pattern of negative feedback regarding understaffing, inconsistent communication, and concerns about the quality of nursing care during off-hours. Families should be aware that while many have positive experiences, others report significant challenges with administrative responsiveness and patient advocacy.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and rehab therapy team
- Engaging activities and community events
- Welcoming and aesthetically pleasing environment
Concerns
- Understaffing and slow response times (mentioned by 4 reviewers)
- Poor communication and administrative responsiveness (mentioned by 3 reviewers)
- Inconsistent quality of nursing and aide care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the rehab team is highly praised here; could you walk me through how they coordinate with the nursing staff to ensure a smooth recovery process?
- 2Given that medication management is a top priority for our family, what specific protocols do you have in place to ensure accuracy and timely administration?
- 3We value clear communication; what is the best way for families to stay updated on their loved one's care, and how do you handle administrative follow-ups when we have questions?
- 4I see that you have a very active social calendar; could you tell me more about how you help new residents integrate into these activities and build friendships?
- 5With a 3-star health inspection rating, what specific steps or quality improvement initiatives is the leadership team currently focusing on to enhance the resident experience?
- 6When a resident needs assistance, what is the typical process for ensuring a timely response, and how do you monitor call-light wait times?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff is the best in the region and the food is so well made. The housekeeping staff cleans so well!!”
“They put your loved ones in wheelchairs and just push them in front of a tv or in a hallway instead of helping them by using walkers. Nurses and aids were more concerned about talking and laughing amongst each other or playing on cell phones instead of helping patients.”
“I ASKED FOR MALE THERAPIST as my wife doesn't respond to female as well as males for what ever reason. She has only seen male maybe 4 times out of 37 days and she shows little progress in my eyes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Avalon Springs has significant ongoing safety concerns, with multiple uncorrected fire safety and electrical system deficiencies from their most recent inspection that lack correction plans. The facility shows recurring problems across quality of care, infection control, and resident rights, with families filing seven complaint-triggered reports over the review period. While most care-related issues appear to be addressed when identified, the unresolved safety infrastructure problems raise serious concerns about resident protection.
Jan 14, 2026Routine12
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 17, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 26, 2024Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Avalon Springs Health Campus
government
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 81 of 120
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit avalonspringshc.com
Medicare data downloads
Original nursing home datasets
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