Nursing HomeMedicaid Medicare 5-star

Chemung County Health Center - Nursing Facility

Strong Medicare quality ratings; public reviewers often praise compassionate individual caregivers. Still worth an in-person visit.

103 Washington Street, Elmira, NY 14901|200 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 30 Google reviews

(607) 737-2001 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 56%

No Medicare penalties on record · 2 findings in latest survey

Source: Medicare data

What this means for your family

Chemung County Health Center - Nursing Facility has a strong overall Medicare rating. Public reviewers frequently mention: compassionate individual caregivers and generally well-regarded food quality. Review the component ratings and current source records before deciding.

Google Reviews

33 public Google reviews available

Chemung County Health Center receives highly polarized feedback, with some families praising the compassionate staff and food, while others report severe neglect and communication failures. Critical concerns include long wait times for call buttons, hygiene issues, and inconsistent care quality that often leaves residents feeling like a burden. Prospective families should be aware that experiences appear highly dependent on individual staff members and the specific shift.

Quality Themes

Tap a score for details

Strengths

Compassionate individual caregivers
Generally well-regarded food quality
Effective rehabilitation therapy team

Concerns

Excessive wait times for call button response (mentioned by 3 reviewers)
Poor hygiene and neglect (e.g., soiled diapers, lack of water) (mentioned by 2 reviewers)
Rude or dismissive staff attitudes (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 33 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's size of 200 residents, what is the specific process for ensuring call buttons are answered promptly, especially during shift changes?
2Could you walk me through your protocols for monitoring resident hygiene and hydration to ensure consistent, high-quality personal care throughout the day?
3How does your leadership team foster a supportive and professional culture to ensure all staff members remain patient and attentive when interacting with residents?
4With the rehabilitation team being a noted strength, how do you integrate their expertise into the daily care plans for residents who are not in active therapy?
5What is your current system for communicating medication changes or health updates to family members to ensure we are always kept in the loop?
6Could you describe the variety of social activities available for residents, and how you encourage participation for those who might be more reserved?

Personalized based on this facility's data

Key Review Excerpts

“My grandmother was left in dirty diapers for hours on end, no one brought fresh water! One nurse came in before 7pm to give my Grama her night meds and told her to go to sleep, if she hit the call button it took at least a half hour for someone to come!”

Memory care family member · 2023★☆☆☆☆

“Social worker didn't do her job. Lied on several occasions. Many dropped the ball with care. Left cold And wet when kidney tubes leaked student nurse tóok care of it rather than staff.”

Rehab patient · 2025★★☆☆☆

Source: 33 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.64hrs

86%

Registered nurses for medical care

Total Nursing

5.18hrs

All nurses + aides combined

Staff Turnover

56%

Lower is better (< 30% = good)

RN Turnover

37%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

12.8%

19.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility32.0%

Worse than Avg

Here

32.0%

19.0%

19.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

93.5%

91.5%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.2%

Better than Avg

Here

12.2%

19.5%

13.2%

Residents whose walking got worse

↓ Lower is better

This Facility7.8%

Better than Avg

Here

7.8%

14.1%

12.5%

Residents on antipsychotic medication

↓ Lower is better

This Facility18.2%

Worse than Avg

Here

18.2%

15.4%

13.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility87.9%

Better than Avg

Here

87.9%

79.8%

78.8%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility82.4%

Better than Avg

Here

82.4%

82.0%

77.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.8%

Worse than Avg

Here

1.8%

1.6%

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

22findings in history

Latest survey: 2 · well below NY avg (7.6)

4 complaint-triggered findings

This facility has concerning complaint patterns with families filing four reports that led to findings in daily care assistance, safety supervision, care planning, and medication labeling. The main recurring issues span safety and fire system maintenance, daily care assistance, and care planning across multiple surveys from 2018 to 2024. While all deficiencies show correction dates, the pattern of repeated safety violations and recent complaint-triggered findings about basic care suggests ongoing operational challenges that warrant careful evaluation during any visit.

Feb 6, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 3, 2024Complaint1 finding

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 22, 2023Routine5 findings

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0901Minimal · WidespreadCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

Sep 22, 2023Complaint2 findings

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

May 28, 2021Routine5 findings

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0345Minimal · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Nov 5, 2018Routine8 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chemung County Health Center - Nursing Facility

Organization Type

government

Ownership & Management

Key personnel

Mauri, RobertoContracted Managing EmployeeHadar, BilleeW-2 Managing EmployeeRose, MeghanW-2 Managing EmployeeRose, MeghanOfficer / DirectorRose, MeghanOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(607) 737-2001

chemungcountyny.gov

103 Washington Street

Elmira, NY 14901

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

30 reviews from families & visitors

Official Website

Visit chemungcountyny.gov

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.