Chemung County Health Center - Nursing Facility
Strong Medicare quality ratings; families often praise compassionate individual caregivers. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While some families report positive experiences with individual caregivers, the recurring reports of delayed call-button responses and hygiene issues are significant red flags. We strongly recommend visiting during off-hours and speaking directly with current residents or their families to gauge the consistency of care before making a decision.
Google Reviews
Google Reviews
30 reviews on Google“Chemung County Health Center receives highly polarized feedback, with some families praising the compassionate staff and food, while others report severe neglect and communication failures. Critical concerns include long wait times for call buttons, hygiene issues, and inconsistent care quality that often leaves residents feeling like a burden. Prospective families should be aware that experiences appear highly dependent on individual staff members and the specific shift.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual caregivers
- Generally well-regarded food quality
- Effective rehabilitation therapy team
Concerns
- Excessive wait times for call button response (mentioned by 3 reviewers)
- Poor hygiene and neglect (e.g., soiled diapers, lack of water) (mentioned by 2 reviewers)
- Rude or dismissive staff attitudes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 200 residents, what is the specific process for ensuring call buttons are answered promptly, especially during shift changes?
- 2Could you walk me through your protocols for monitoring resident hygiene and hydration to ensure consistent, high-quality personal care throughout the day?
- 3How does your leadership team foster a supportive and professional culture to ensure all staff members remain patient and attentive when interacting with residents?
- 4With the rehabilitation team being a noted strength, how do you integrate their expertise into the daily care plans for residents who are not in active therapy?
- 5What is your current system for communicating medication changes or health updates to family members to ensure we are always kept in the loop?
- 6Could you describe the variety of social activities available for residents, and how you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was left in dirty diapers for hours on end, no one brought fresh water! One nurse came in before 7pm to give my Grama her night meds and told her to go to sleep, if she hit the call button it took at least a half hour for someone to come!”
“Nursing homes are a tough call. My mother wasn't too bad off, so everything for her was pretty good... there certainly were times that her bell wasn't answered quickly... but that goes for just about anywhere. What she certainly got was friendly compassionate care...and most surprisingly, good food.”
“Social worker didn't do her job. Lied on several occasions. Many dropped the ball with care. Left cold And wet when kidney tubes leaked student nurse tóok care of it rather than staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint patterns with families filing four reports that led to findings in daily care assistance, safety supervision, care planning, and medication labeling. The main recurring issues span safety and fire system maintenance, daily care assistance, and care planning across multiple surveys from 2018 to 2024. While all deficiencies show correction dates, the pattern of repeated safety violations and recent complaint-triggered findings about basic care suggests ongoing operational challenges that warrant careful evaluation during any visit.
Feb 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 3, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 22, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 22, 2023Routine5
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
May 28, 2021Routine5
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nov 5, 2018Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Ownership & Operations
Who Operates This Facility
Chemung County Health Center - Nursing Facility
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit chemungcountyny.gov
Medicare data downloads
Original nursing home datasets
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