Assisted Living

Bethany Village

Name: Public quality & inspection record for Bethany Village
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Bethany Village. Call, tour, and ask to meet current residents' families — your own impression matters most.

3005 Watkins Road, Horseheads, NY 14845|Reported capacity: 144|Licensed & active

Source: NY DOH — view official record

Google rating

3.7/5

based on 10 Google reviews

(607) 739-8711 Directions Website

Street View

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What this means for your family

Every family's needs are unique. We encourage you to visit Bethany Village in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

10 public Google reviews available

Families can find a compassionate environment with staff members who often form deep, long-term bonds with residents and their families. While many praise the kindness of the nursing and activity staff, there are serious reports of understaffing and neglect within the rehab department and regarding call bell responsiveness.

Quality Themes

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Strengths

Compassionate and caring nursing staff
Engaged and professional multidisciplinary teams
Clean and up-to-date facilities
Inclusive activity programs

Concerns

Understaffing and neglect in rehab/care delivery (mentioned by 2 reviewers)
Slow response to call bells (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 10 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With 144 residents here, how do you ensure that each person still gets that personalized, one-on-one attention during mealtimes?
2I noticed how much you value feedback from families in your responses; how do you typically involve residents and their loved ones in making decisions about the community?
3What kind of daily activities or social outings do you have planned to help residents stay connected with the local community?
4Could you walk me through the protocol for handling a medical emergency or a sudden change in health during the overnight hours?
5How do the staff members help new residents transition into the community and start making friends during their first few weeks?
6What is the process for communicating important updates or changes in care to us as a family?

Personalized based on this facility's data

Key Review Excerpts

“My grandma was here for 10 years and was very loved by all of the staff and residents until she passed away this month (not to say she isn't still loved and will be missed whole heartedly). This place took such good care of her the whole time she was there.”

Long-term resident's family · 2022★★★★★

“The rehab dept is pathetic .. they are so under staffed .. they leave elderly ppl to wet themselves and dedicate them selves ... they ignore call buttons and when they come for a call bell and you ask for something they don't come back to bring it ..”

Rehab patient/family · 2019★☆☆☆☆

Source: 10 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: NY Dept. of Health

9total

2deficiencies

Key Findings

2 violations from 9 inspections

Nov 6, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Sep 4, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

May 12, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Mar 18, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Mar 18, 2025Routine2 deficiencies reported

View official report

1001.10 (l)(1)

Medication management.

487.8 (e) (1)

Food service

Feb 25, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Dec 23, 2024ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Jun 28, 2024ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bethany Retirement Home, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(607) 739-8711

bethany-village.org

3005 Watkins Road

Horseheads, NY 14845

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

10 reviews from families & visitors

Official Website

Visit bethany-village.org

NY DOH — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.