St. Joseph's Hospital - Skilled Nursing Facility
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 75 Google reviews
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What this means for your family
While the physical rehabilitation services receive some positive feedback, the facility has a concerning pattern of reports regarding unprofessional staff and poor communication in the Behavioral Services Unit. Families should be extremely cautious and are advised to personally observe the environment and interview staff before choosing this facility for a loved one, especially if they require mental health support.
Google Reviews
Google Reviews
75 reviews on Google“St. Joseph's Hospital receives highly polarized feedback, with significant concerns regarding the quality of care in the Behavioral Services Unit (BSU) and emergency services. While some patients report positive experiences with specific physical rehabilitation staff, many reviewers describe a culture of unprofessionalism, poor communication, and dismissive treatment of patients and families. Families should be aware of recurring reports of inadequate staffing and a lack of empathy from nursing and security personnel.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical rehabilitation services
- Some highly attentive individual nurses and doctors
- Efficient service reported by select ER patients
Concerns
- Unprofessional and rude staff behavior (mentioned by 14 reviewers)
- Poor communication with families regarding patient status (mentioned by 6 reviewers)
- Inadequate or dismissive care in the Behavioral Services Unit (BSU) (mentioned by 7 reviewers)
- Long wait times and slow response to patient needs (mentioned by 5 reviewers)
- Poor quality and temperature of patient meals (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that resident call bells are answered promptly?
- 2How does your nursing team coordinate with families to provide consistent updates on a resident's daily status and health changes?
- 3I understand the facility offers strong physical rehabilitation services; how do you integrate that same level of attentive care into the daily support provided by your nursing assistants?
- 4Could you walk me through the process for addressing concerns regarding the quality and temperature of meals to ensure residents are receiving proper nutrition?
- 5What steps is the facility taking to foster a more welcoming and professional environment for both residents and their visiting family members?
- 6For residents in the Behavioral Services Unit, what specialized training or support systems are in place to ensure their specific needs are met with compassion?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and doctors were extra helpful”
“Excellent physical rehab center.”
“They treated me with dignity, were patient, and extremely knowledgeable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Joseph's Hospital has 23 deficiencies across 3 surveys with no complaint-triggered violations, indicating no families filed formal reports. The facility shows recurring issues with emergency preparedness, care planning, and facility safety systems. All deficiencies have correction dates, suggesting the facility addresses identified problems, though some issues like resident rights notifications have repeated across multiple surveys, indicating potential ongoing compliance challenges.
Feb 13, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 26, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 1, 2022Routine4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jan 24, 2020Routine13
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Ownership & Operations
Who Operates This Facility
St. Joseph's Hospital - Skilled Nursing Facility
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit arnothealth.org
Medicare data downloads
Original nursing home datasets
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