Nursing Home · Carlisle, PA
1 Longsdorf Way, Carlisle, PA 17013
Medicare overall rating
5 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 58 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Your next step
You don't need to know everything. Start with these questions.
Cumberland Crossings Retirement Community has a strong overall Medicare rating. Medicare reports an average of 1.27 registered-nurse hours per resident per day. Ask how coverage varies across shifts. Public Google reviews average 3.6 out of 5. Read both positive and critical feedback, and ask how concerns are handled. Review the component ratings and current source records before deciding.
Cumberland Crossings presents a highly polarized experience for families, with some praising the compassionate, professional care and effective communication, while others report severe failures in medical oversight and staffing. Critical concerns include significant delays in medication administration, poor responsiveness to basic physical needs, and aggressive billing or administrative practices. Families should be aware that experiences appear to vary drastically depending on the specific department or staff members involved.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are deeply split between praise for 'angelic' care and reports of rude, irritated, or indifferent staff.
Some families praise immediate updates on incidents, while others describe administrative staff as insensitive.
Multiple reviewers specifically mentioned the facility is clean and well-maintained.
Reports of multi-day delays in receiving pain medication and dietary adjustments.
Family members of dementia patients report high levels of empathy and attention.
Concerns regarding financial transparency and potential predatory billing practices were noted.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The PT, OT and nursing staff all did every possible thing they could for him. Even Lisa , the bus driver drove him to appointments and made him smile”
“CC also is in touch with me immediately if there is an incident such as a fall, or change of behavior. I would recommend them to anyone.”
“4 days to get pain meds. 4 days to change diet from puree to soft. Constant disregard for complaints from him on no bowel movements.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Cumberland Crossings shows a pattern of recurring issues across three surveys, with deficiencies in care planning, nutrition and dietary services, and fire safety appearing multiple times. While all violations have been corrected by the facility, the persistence of problems in resident assessment and care planning (appearing in all three surveys) and nutrition issues suggests ongoing challenges with fundamental care processes that families should discuss during visits.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Cumberland Crossings Retirement Community
nonprofit
Owners
Diakon
Owner · Organization
Lutheran Senior Services East
Owner · Organization
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with the state licensing agency. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit evertrueliving.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby places may offer different services. Check care type and availability as you compare.
Cumberland Crossings Retirement Community
< 1 miAssisted Living · Carlisle, PA
Carlisle Skilled Nursing and Rehabilitation Center
< 1 miNursing Home · Carlisle, PA
Forest Park Nursing and Rehabilitation
< 1 miNursing Home · Carlisle, PA
Thornwald Home
< 1 miNursing Home · Carlisle, PA
Thornwald Home
< 1 miAssisted Living · Carlisle, PA
Chapel Pointe at Carlisle
1.0 miAssisted Living · Carlisle, PA
Keep this place handy
Optional: get a one-time email with this profile. You can also save or share it without an email address.
This sends one email and does not add you to a mailing list.