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Nursing HomeMedicaid Top Rated

Cumberland Crossings Retirement Community

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1 Longsdorf Way, Carlisle, PA 1701358 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 36 Google reviews

5
4
3
2
1

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What this means for your family

While some families report excellent, compassionate care, especially in memory support, there are recurring, serious reports of medical negligence and staffing shortages. Before choosing this facility, we strongly recommend requesting a detailed plan for how they manage medication administration and how they handle medical emergencies, as these have been specific points of failure for other families.

Google Reviews

Google Reviews

36 reviews on Google
Cumberland Crossings presents a highly polarized experience for families, with some praising the compassionate, professional care and effective communication, while others report severe failures in medical oversight and staffing. Critical concerns include significant delays in medication administration, poor responsiveness to basic physical needs, and aggressive billing or administrative practices. Families should be aware that experiences appear to vary drastically depending on the specific department or staff members involved.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean8.0ActivitiesN/AMeds2.0Memory9.0Comms6.0Value3.0

Strengths

  • Compassionate and attentive nursing staff
  • Proactive communication regarding resident health incidents
  • Professional and helpful management team
  • Clean and well-maintained facilities

Concerns

  • Understaffing leading to neglect of basic needs and slow response times (mentioned by 3 reviewers)
  • Significant delays in medication management and medical care (mentioned by 2 reviewers)
  • Aggressive or insensitive administrative and billing practices (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02015(1)2.52019(2)1.02021(2)3.52023(6)2.22024(5)4.72025(18)2.32026(3)

Distribution · 37 analyzed

5
22
4
3
3
0
2
2
1
10
10 reviews posted between Jun 27, 2025Jun 28, 2025 · 10 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
  • 2With a capacity of 58 residents, how do you ensure that staff members remain consistently available to meet individual needs throughout the day and night?
  • 3Could you walk me through your current process for medication management to ensure that doses are administered accurately and on time?
  • 4What specific steps is the facility taking to address the recent state-level findings and ensure the highest standard of care moving forward?
  • 5How do you balance the administrative and billing side of things to ensure the process remains transparent and supportive for families?
  • 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The PT, OT and nursing staff all did every possible thing they could for him. Even Lisa , the bus driver drove him to appointments and made him smile

Memory care family member · 2026★★★★★

CC also is in touch with me immediately if there is an incident such as a fall, or change of behavior. I would recommend them to anyone.

Memory care family member · 2025★★★★★

4 days to get pain meds. 4 days to change diet from puree to soft. Constant disregard for complaints from him on no bowel movements.

Long-term resident's family · 2025☆☆☆☆
Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.19hrs
OK
Registered nurses for medical care
Total Nursing
4.56hrs
OK
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
PA
87.1%
Cumberland
87.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
15.3%
PA
18.4%
Cumberland
19.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
15.5%
PA
17.7%
Cumberland
17.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
14.4%
PA
17.5%
Cumberland
18.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
Cumberland
92.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.7%
Mixed vs Avgs
Here
25.7%
US
19.4%
PA
26.0%
Cumberland
25.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
81.8%
PA
69.2%
Cumberland
70.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.3%
Better than Avg
Here
88.3%
US
79.8%
PA
68.7%
Cumberland
70.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
PA
1.4%
Cumberland
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (10.1)

Cumberland Crossings shows a pattern of recurring issues across three surveys, with deficiencies in care planning, nutrition and dietary services, and fire safety appearing multiple times. While all violations have been corrected by the facility, the persistence of problems in resident assessment and care planning (appearing in all three surveys) and nutrition issues suggests ongoing challenges with fundamental care processes that families should discuss during visits.

Apr 10, 2025Routine
6
0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 16, 2024Routine
7
0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

May 25, 2023Routine
8
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cumberland Crossings Retirement Community

Organization Type

nonprofit

Ownership & Management

Owners

Diakon

Owner · Organization

Lutheran Senior Services East

Owner · Organization

Key personnel

Beumer, BrentOfficer / DirectorChristell, RoyOfficer / DirectorColling, LaurenOfficer / DirectorMeadows, MeganOfficer / DirectorMueller, HarryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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