Cumberland Crossings Retirement Community
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 36 Google reviews
Watch Cumberland Crossings Retirement Community
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report excellent, compassionate care, especially in memory support, there are recurring, serious reports of medical negligence and staffing shortages. Before choosing this facility, we strongly recommend requesting a detailed plan for how they manage medication administration and how they handle medical emergencies, as these have been specific points of failure for other families.
Google Reviews
Google Reviews
36 reviews on Google“Cumberland Crossings presents a highly polarized experience for families, with some praising the compassionate, professional care and effective communication, while others report severe failures in medical oversight and staffing. Critical concerns include significant delays in medication administration, poor responsiveness to basic physical needs, and aggressive billing or administrative practices. Families should be aware that experiences appear to vary drastically depending on the specific department or staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Proactive communication regarding resident health incidents
- Professional and helpful management team
- Clean and well-maintained facilities
Concerns
- Understaffing leading to neglect of basic needs and slow response times (mentioned by 3 reviewers)
- Significant delays in medication management and medical care (mentioned by 2 reviewers)
- Aggressive or insensitive administrative and billing practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
- 2With a capacity of 58 residents, how do you ensure that staff members remain consistently available to meet individual needs throughout the day and night?
- 3Could you walk me through your current process for medication management to ensure that doses are administered accurately and on time?
- 4What specific steps is the facility taking to address the recent state-level findings and ensure the highest standard of care moving forward?
- 5How do you balance the administrative and billing side of things to ensure the process remains transparent and supportive for families?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The PT, OT and nursing staff all did every possible thing they could for him. Even Lisa , the bus driver drove him to appointments and made him smile”
“CC also is in touch with me immediately if there is an incident such as a fall, or change of behavior. I would recommend them to anyone.”
“4 days to get pain meds. 4 days to change diet from puree to soft. Constant disregard for complaints from him on no bowel movements.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cumberland Crossings shows a pattern of recurring issues across three surveys, with deficiencies in care planning, nutrition and dietary services, and fire safety appearing multiple times. While all violations have been corrected by the facility, the persistence of problems in resident assessment and care planning (appearing in all three surveys) and nutrition issues suggests ongoing challenges with fundamental care processes that families should discuss during visits.
Apr 10, 2025Routine6
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 16, 2024Routine7
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 25, 2023Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Ownership & Operations
Who Operates This Facility
Cumberland Crossings Retirement Community
nonprofit
Ownership & Management
Owners
Diakon
Owner · Organization
Lutheran Senior Services East
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit evertrueliving.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Cumberland Crossings Retirement Community
< 1 miAssisted Living · Carlisle, PA
Carlisle Skilled Nursing and Rehabilitation Center
< 1 miNursing Home · Carlisle, PA
Forest Park Nursing and Rehabilitation
< 1 miNursing Home · Carlisle, PA
Thornwald Home
< 1 miNursing Home · Carlisle, PA
Thornwald Home
< 1 miAssisted Living · Carlisle, PA
Chapel Pointe at Carlisle
1.0 miNursing Home · Carlisle, PA