Assisted Living · Carlisle, PA
1 Longsdorf Way Ab & C Wings, Carlisle, PA 17015
About this listing
Catalog updated Aug 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 59 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Families can expect a wide range of experiences, with many praising the compassionate nursing staff and the dignity provided to residents during end-of-life or rehab care. However, there are serious, recurring allegations regarding medical neglect, delayed medication, and staffing shortages in the rehabilitation wing. While some long-term residents have thrived in the community, others have reported significant issues with clinical protocols and financial transparency.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Many reviewers praise the kindness of nurses, but several others report severe neglect and lack of empathy.
Some families find management professional, while others report being ignored or met with apathy.
Multiple reviewers mention the facility is kept impeccably clean and well-maintained.
One reviewer reported a critical 4-day delay in receiving pain medication.
A family member of a resident with dementia reported being very impressed with the care and attention.
One reviewer explicitly accused the facility of predatory financial practices regarding property liens.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 31 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“My father had pancreatic cancer and was admitted to that facility and he was cared for in such a kind, respectful, professional way until he passed. He was made comfortable and kept impeccably clean.”
“4 days to get pain meds. 4 days to change diet from puree to soft. Constant disregard for complaints from him on no bowel movements.”
“The nurses and CNAs at Cumberland Crossings are irritated due to the utter lack of staffing.”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Cumberland Crossings Retirement Community underwent 30 inspections, resulting in 14 clean reports and 38 recorded violations. Documented findings include issues regarding incomplete medical documentation, inconsistencies in fire drill logs, and lapses in staff training and background check verifications.
No deficiencies are reported in this inspection record.
A staff member transported residents to medical appointments without completing the required Department-approved direct care training course.
Prescription creams were stored in an unlocked plastic bag on a medication cart rather than in a locked container.
An unlabeled and undated cake was found in the B hallway lounge refrigerator.
Items containing protected health information, including medication blister cards and a hospital discharge summary, were found unlocked and unattended on medication carts.
A medication record incorrectly marked Docusate Sodium as administered on 12/15/24 when the medication was actually unavailable.
A direct care staff member lacked a high school diploma, GED, or active Pennsylvania nurse aide registry status.
Blood glucose readings on a glucometer did not match the numbers transcribed on the resident's medication administration record.
Staff administered Amlodipine Besylate despite the resident's systolic blood pressure being below the prescribed parameters.
Pharmacy labels for two residents did not reflect updated medication orders regarding dosage and frequency.
The medication administration record for Resident #3 lacked the initials of the staff person who administered the medication.
An ancillary staff person completed 40 scheduled work hours before receiving training on reporting reportable incidents and conditions.
A resident's bed featured a partially covered enabler bar that posed a potential entrapment hazard.
An ancillary staff person did not receive required fire safety and emergency preparedness orientation topics.
No deficiencies are reported in this inspection record.
A discrepancy was noted between a resident's glucometer blood sugar reading and the recorded value on the medication administration record.
A resident's preadmission screening form was missing the required signature and a determination that the home could meet the resident's needs.
The resident's support plan failed to document a plan to protect the resident from potential injury risks associated with the use of half bedrails.
No deficiencies are reported in this inspection record.
Lutheran Senior Services East
nonprofit
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1 Longsdorf Way Ab & C Wings, Carlisle, PA 17015
Confirm current status with the state licensing agency.
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Google Reviews
36 reviews from families & visitors
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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