Cumberland Crossings Retirement Community
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based on 36 Google reviews
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What this means for your family
This facility offers highly compassionate care for residents in end-of-life or long-term assisted living, with many families praising the nursing staff's dignity. However, you must be extremely vigilant regarding the rehabilitation wing, as multiple reviewers have reported dangerous staffing shortages and delays in essential medical care. We recommend verifying current staffing levels and medication protocols during your visit.
Google Reviews
Google Reviews
36 reviews on Google“Families can expect a wide range of experiences, with many praising the compassionate nursing staff and the dignity provided to residents during end-of-life or rehab care. However, there are serious, recurring allegations regarding medical neglect, delayed medication, and staffing shortages in the rehabilitation wing. While some long-term residents have thrived in the community, others have reported significant issues with clinical protocols and financial transparency.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful nursing staff
- Smooth admission process
- Clean and well-maintained environment
- Professional management during conflicts
Concerns
- Delays in medication and dietary changes
- Staffing shortages in rehab/nursing units (mentioned by 2 reviewers)
- Issues with clinical protocols and patient monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much management engages with the community and responds to feedback; how does that communication style help improve the daily experience for residents?
- 2We want to ensure everything runs smoothly with health needs, so could you walk us through your specific protocols for medication administration and how you track any changes in a resident's prescription?
- 3How does the nursing team manage resident monitoring and clinical updates, especially during shift changes or when a resident's condition fluctuates?
- 4With a smaller, intimate community of 59 residents, how do you ensure there is always consistent staffing coverage in the nursing and rehab areas at all hours?
- 5What is the process for communicating dietary changes or special meal requests to the kitchen to ensure they are implemented right away?
- 6What kind of daily activities or social outings do you have planned to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My father had pancreatic cancer and was admitted to that facility and he was cared for in such a kind, respectful, professional way until he passed. He was made comfortable and kept impeccably clean.”
“4 days to get pain meds. 4 days to change diet from puree to soft. Constant disregard for complaints from him on no bowel movements.”
“The nurses and CNAs at Cumberland Crossings are irritated due to the utter lack of staffing.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Cumberland Crossings Retirement Community underwent 30 inspections, resulting in 14 clean reports and 38 recorded violations. Documented findings include issues regarding incomplete medical documentation, inconsistencies in fire drill logs, and lapses in staff training and background check verifications.
Mar 18, 2025RoutineCleanReport
No deficiencies found during this inspection.
Jan 7, 2025Routine
A staff member transported residents to medical appointments without completing the required Department-approved direct care training course.
Dec 17, 2024Routine
Items containing protected health information, including medication blister cards and a hospital discharge summary, were found unlocked and unattended on medication carts.
A direct care staff member lacked a high school diploma, GED, or active Pennsylvania nurse aide registry status.
An unlabeled and undated cake was found in the B hallway lounge refrigerator.
Prescription creams were stored in an unlocked plastic bag on a medication cart rather than in a locked container.
A medication record incorrectly marked Docusate Sodium as administered on 12/15/24 when the medication was actually unavailable.
Jan 30, 2024Routine
Pharmacy labels for two residents did not reflect updated medication orders regarding dosage and frequency.
Blood glucose readings on a glucometer did not match the numbers transcribed on the resident's medication administration record.
The medication administration record for Resident #3 lacked the initials of the staff person who administered the medication.
Staff administered Amlodipine Besylate despite the resident's systolic blood pressure being below the prescribed parameters.
Nov 8, 2022Routine
An ancillary staff person did not receive required fire safety and emergency preparedness orientation topics.
An ancillary staff person completed 40 scheduled work hours before receiving training on reporting reportable incidents and conditions.
A resident's bed featured a partially covered enabler bar that posed a potential entrapment hazard.
Apr 1, 2021OtherCleanReport
No deficiencies found during this inspection.
Mar 31, 2021Routine
A discrepancy was noted between a resident's glucometer blood sugar reading and the recorded value on the medication administration record.
A resident's preadmission screening form was missing the required signature and a determination that the home could meet the resident's needs.
The resident's support plan failed to document a plan to protect the resident from potential injury risks associated with the use of half bedrails.
Jun 9, 2020OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Lutheran Senior Services East
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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