Center for Extended Care at Amherst
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High RN turnover (62%)
Below average in MA · Critically understaffed (RN) · Below chain average · $28,915 in fines
What this means for your family
While some families report positive experiences in the dementia and rehab units, the facility faces consistent, serious allegations regarding understaffing and slow response times. If you are considering this facility, we strongly recommend visiting during off-hours to observe staffing levels and asking management directly about their current staff-to-patient ratios.
Google Reviews
Google Reviews
35 reviews on Google“The Center for Extended Care at Amherst receives highly polarized feedback, with some families praising the compassionate care in the dementia unit while many others report severe neglect, understaffing, and poor facility conditions. Common complaints include long response times to call bells, inadequate hygiene, and high staff turnover, leading to a reputation for inconsistent and sometimes unsafe care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate staff in dementia unit
- Effective rehab therapy department
- Some dedicated, long-term caregivers
Concerns
- Slow or non-existent response to call bells (mentioned by 3 reviewers)
- Understaffing and high staff turnover (mentioned by 6 reviewers)
- Poor hygiene and lack of resident cleanliness (mentioned by 4 reviewers)
- Unprofessional management and poor communication (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call bells are answered promptly, especially during evening and weekend shifts?
- 2I noticed some concerns regarding resident hygiene in recent feedback; what is your current process for ensuring daily personal care and room cleanliness are consistently maintained?
- 3How does your management team approach communication with families, and what is the best way for us to receive regular updates on our loved one's care?
- 4The rehab therapy department is often highlighted as a strength here; how do you integrate those therapy goals into the daily activities and routine of residents?
- 5With the current staffing turnover, how do you ensure that residents receive consistent care from staff who are familiar with their specific needs and preferences?
- 6What is your facility's protocol for managing medical emergencies, and at what point would you involve our family in those clinical decisions?
Personalized based on this facility's data
Key Review Excerpts
“My family member has been in the dementia unit for ten months and the compassion, kindness and resourcefulness of the staff there have been outstanding. No overmedicating here, and they deal with everyone with patience and respect.”
“The rehab department at this facility does a great job attending to all the needs of their patients , identifying all the areas of functions that need treatment. Nursing staff are compassionate and take the time to provide caring assistance.”
“Do not recommend sending anyone here my mom was in there for a month and all they were giving her for breakfast lunch and dinner was peanut butter and jelly sandwichs every single day she was supposed to get a shower twice a week but was lucky if she got one once a week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has accumulated 38 deficiencies across recent surveys, with 5 triggered by family complaints regarding abuse prevention policies, care planning, and safety hazards. The most recurring problems involve resident assessment and care planning, infection control, and food safety issues. While all deficiencies show correction dates, the pattern of repeated violations in core care areas, particularly the complaint-driven safety and abuse prevention issues, suggests ongoing quality concerns families should carefully evaluate during visits.
Apr 7, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 10, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 4, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nov 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Apr 24, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Fine
Jun 4, 2025
$28,915
Ownership & Operations
Who Operates This Facility
Center for Extended Care at Amherst
for profit
Chain Affiliation
Shimon Lefkowitz
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 5
Ownership & Management
Owners
Lefkowitz, Shimon
Owner
Loffler, Abraham
Owner
Loffler, Israel
Owner
Loffler, Solomon
Owner
Shimon, Miriam
Owner
Simha, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Hadley Pointe Nursing Rehab & Care
1.1 miNursing Home · Hadley, MA
Care One at Northampton
7.0 miNursing Home · Northampton, MA
Pioneer Valley Health & Rehabilitation
9.1 miNursing Home · South Hadley, MA
Care One at Holyoke
11.5 miNursing Home · Holyoke, MA