Hadley Pointe Nursing Rehab & Care
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 71 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (27 vs median 7.0)
- High staff turnover (55%)
- High RN turnover (55%)
Bottom 25% in MA · Below recommended RN staffing · $85,596 in fines
What this means for your family
This facility has a dedicated therapy team and a well-regarded dementia unit, making it a potential candidate for specific care needs. However, the inconsistency in hygiene and responsiveness is a significant red flag; we strongly recommend visiting unannounced and specifically checking the cleanliness of the bathrooms and the availability of staff during evening or weekend hours.
Google Reviews
Google Reviews
71 reviews on Google“Hadley Pointe Nursing Rehab & Care (formerly Elaine Center) receives highly polarized feedback, with many families praising the compassionate, attentive nursing and therapy staff, while others report significant failures in basic care and communication. While many visitors highlight a clean, welcoming environment and successful rehabilitation outcomes, recurring complaints regarding understaffing, poor hygiene in certain wings, and unresponsive management suggest inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and modern facility appearance
- Welcoming and informative administrative team
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 5 reviewers)
- Poor hygiene, including dirty bathrooms and unpleasant odors (mentioned by 4 reviewers)
- Inconsistent communication and difficulty reaching staff/management (mentioned by 4 reviewers)
- Loss or mishandling of patient personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call lights?
- 2I noticed that communication is a top priority for families; could you walk me through the typical process for how you keep family members updated on changes in a resident's daily health or medication management?
- 3We appreciate that your team is active in responding to online feedback; how does that culture of responsiveness translate to resolving day-to-day concerns for families once a resident has moved in?
- 4What is your facility's routine for deep cleaning and maintaining hygiene in resident rooms and bathrooms, and how do you ensure these standards are met consistently?
- 5To help us understand the daily environment, what kind of social activities or engagement programs are available for residents who might be less mobile?
- 6What safeguards and inventory processes do you have in place to ensure that a resident’s personal belongings and clothing are tracked and protected?
Personalized based on this facility's data
Key Review Excerpts
“The staff was compassionate, caring, attentive, and friendly. The administrators on and off the unit were always available to us and responsive to our needs.”
“The staff there went above and beyond to help me get stronger and more balance. The aides Jack, Jorge, Anthony, Sid, Hannah always went above and beyond to make sure I was safe with my transfers to and from the bathroom as well as getting into bed.”
“My father went there after his hip replacement. When he arrived, his bathroom had blood in it and it looked like it wasn’t cleaned at all prior to his arrival. His room was spacious though the overall condition was highly unsanitary.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered 15 deficiencies, particularly around resident safety and protection from abuse and neglect. The most recurring issues involve resident rights violations, safety hazards, and care planning problems, with multiple deficiencies appearing across surveys suggesting persistent challenges. While all deficiencies show correction dates, the repeated nature of problems in core care areas and ongoing family complaints warrant careful consideration during any visit.
Jan 20, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 14, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 16, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Jun 11, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 22, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 17, 2025Routine28
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Jan 17, 2025
$76,278
Fine
Aug 22, 2024
$9,318
Ownership & Operations
Who Operates This Facility
Hadley Pointe Nursing Rehab & Care
for profit
Ownership & Management
Owners
Rw North Maple Street Operations, LLC
Owner · Organization
Weisz, David
Owner
Galloway Ma Opco Holdings LLC
Owner (parent company) · Organization
Red Deer Investments, LLC
Owner (parent company) · Organization
Kanarek, Dovid
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit hadleypointe.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Center for Extended Care at Amherst
1.1 miNursing Home · Amherst, MA
Care One at Northampton
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Linda Manor Extended Care Facility
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Pioneer Valley Health & Rehabilitation
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Care One at Holyoke
10.5 miNursing Home · Holyoke, MA