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Nursing HomeMedicaid Investigative

Hadley Pointe Nursing Rehab & Care

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

20 North Maple Street, Hadley, MA 01035154 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 71 Google reviews

5
4
3
2
1
Hadley Pointe Nursing Rehab & Care Nursing Home in Hadley, MA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (27 vs median 7.0)
  • High staff turnover (55%)
  • High RN turnover (55%)

Bottom 25% in MA · Below recommended RN staffing · $85,596 in fines

Source: Medicare data

What this means for your family

This facility has a dedicated therapy team and a well-regarded dementia unit, making it a potential candidate for specific care needs. However, the inconsistency in hygiene and responsiveness is a significant red flag; we strongly recommend visiting unannounced and specifically checking the cleanliness of the bathrooms and the availability of staff during evening or weekend hours.

Google Reviews

Google Reviews

71 reviews on Google
Hadley Pointe Nursing Rehab & Care (formerly Elaine Center) receives highly polarized feedback, with many families praising the compassionate, attentive nursing and therapy staff, while others report significant failures in basic care and communication. While many visitors highlight a clean, welcoming environment and successful rehabilitation outcomes, recurring complaints regarding understaffing, poor hygiene in certain wings, and unresponsive management suggest inconsistent quality of care.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean5.0Activities7.0Meds4.0Memory8.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean and modern facility appearance
  • Welcoming and informative administrative team

Concerns

  • Understaffing leading to slow response times and neglect (mentioned by 5 reviewers)
  • Poor hygiene, including dirty bathrooms and unpleasant odors (mentioned by 4 reviewers)
  • Inconsistent communication and difficulty reaching staff/management (mentioned by 4 reviewers)
  • Loss or mishandling of patient personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(5)'21(4)'23(5)'25(27)'26(3)

Distribution · 77 analyzed

5
47
4
13
3
2
2
1
1
14

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call lights?
  • 2I noticed that communication is a top priority for families; could you walk me through the typical process for how you keep family members updated on changes in a resident's daily health or medication management?
  • 3We appreciate that your team is active in responding to online feedback; how does that culture of responsiveness translate to resolving day-to-day concerns for families once a resident has moved in?
  • 4What is your facility's routine for deep cleaning and maintaining hygiene in resident rooms and bathrooms, and how do you ensure these standards are met consistently?
  • 5To help us understand the daily environment, what kind of social activities or engagement programs are available for residents who might be less mobile?
  • 6What safeguards and inventory processes do you have in place to ensure that a resident’s personal belongings and clothing are tracked and protected?

Personalized based on this facility's data


Key Review Excerpts

The staff was compassionate, caring, attentive, and friendly. The administrators on and off the unit were always available to us and responsive to our needs.

Memory care family member · 2020★★★★★

The staff there went above and beyond to help me get stronger and more balance. The aides Jack, Jorge, Anthony, Sid, Hannah always went above and beyond to make sure I was safe with my transfers to and from the bathroom as well as getting into bed.

Rehab patient · 2025★★★★★

My father went there after his hip replacement. When he arrived, his bathroom had blood in it and it looked like it wasn’t cleaned at all prior to his arrival. His room was spacious though the overall condition was highly unsanitary.

Long-term resident's family · 2018☆☆☆☆
Source: 71 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
2.89hrs
70%
All nurses + aides combined
Staff Turnover
72%
Lower is better (< 30% = good)
RN Turnover
85%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
19.4%
MA
21.4%
Hampshire
27.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
MA
13.7%
Hampshire
6.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
15.3%
MA
16.4%
Hampshire
25.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
15.5%
MA
21.3%
Hampshire
15.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
14.4%
MA
16.9%
Hampshire
17.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.5%
MA
19.4%
Hampshire
16.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
81.8%
MA
77.6%
Hampshire
81.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility39.4%
Worse than Avg
Here
39.4%
US
79.8%
MA
77.7%
Hampshire
82.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
MA
1.3%
Hampshire
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

27deficiencies
2penalties
Well above state avg (8.9)
15 complaint-triggered
$85,596 in fines

This facility shows concerning patterns with families filing complaints that triggered 15 deficiencies, particularly around resident safety and protection from abuse and neglect. The most recurring issues involve resident rights violations, safety hazards, and care planning problems, with multiple deficiencies appearing across surveys suggesting persistent challenges. While all deficiencies show correction dates, the repeated nature of problems in core care areas and ongoing family complaints warrant careful consideration during any visit.

Jan 20, 2026Complaint
2
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Nov 14, 2025Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Sep 16, 2025Complaint
6
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Jun 11, 2025Complaint
1
0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 22, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 17, 2025Routine
28
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0843Potential for harm · WidespreadCorrected

Administration Deficiencies

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Federal Penalties

Fine

Jan 17, 2025

$76,278

Fine

Aug 22, 2024

$9,318

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hadley Pointe Nursing Rehab & Care

Organization Type

for profit

Ownership & Management

Owners

Rw North Maple Street Operations, LLC

Owner · Organization

Weisz, David

Owner

Galloway Ma Opco Holdings LLC

Owner (parent company) · Organization

30%

Red Deer Investments, LLC

Owner (parent company) · Organization

70%

Kanarek, Dovid

Owner (parent company)

Key personnel

Kanarek, DovidManaging Control - Governing BodyLevy, AaronManaging Control - Governing BodyKanarek, DovidOfficer / DirectorLevy, AaronOfficer / DirectorMehaffy, RyanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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