Care One at Northampton
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 112 Google reviews
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What this means for your family
While some families report excellent experiences with the therapy and nursing teams, there is a recurring pattern of serious neglect and communication failures. If you are considering this facility, we strongly recommend unannounced visits during evening or weekend hours to observe staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
112 reviews on Google“Care One at Northampton receives highly polarized feedback, with many families praising the compassionate, professional staff and effective rehab services, while others report severe neglect and poor communication. Recurring complaints focus on understaffing, long wait times for medication, and unsanitary conditions, suggesting that the quality of care may be inconsistent depending on the unit or shift.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy programs
- Helpful and professional admissions team
- Strong support for end-of-life/hospice care
Concerns
- Chronic understaffing leading to neglect (mentioned by 14 reviewers)
- Unsanitary conditions and poor cleanliness (mentioned by 8 reviewers)
- Significant delays in medication administration (mentioned by 7 reviewers)
- Poor communication between staff and family members (mentioned by 6 reviewers)
- Inadequate food quality and service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for resident care, what specific steps are you taking to ensure consistent, daily support for residents?
- 2I noticed that medication management is a key focus for your team; could you walk me through the process you use to ensure medications are administered on time and accurately?
- 3How do you maintain your standards for facility cleanliness and sanitation throughout the day, especially in common areas and resident rooms?
- 4I see that you actively engage with families through your review responses; how do you typically communicate updates or concerns to families regarding their loved one's daily well-being?
- 5What variety of activities or social programs are available to keep residents engaged and active during the week?
- 6In the event of a medical emergency, what is the protocol for coordinating care and notifying family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The PT & OT staff are amazing! They really helped me get back on my feet.”
“CareOne staff proved to be unfailingly kind, gracious, and respectful of her. I marveled at how skilled caregivers were in redirecting inappropriate behaviors.”
“My husband received deplorable care there and ended up being transferred to the hospital. There is absolutely no communication between departments and myself and my family felt that the staff was not honest with us.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 5 deficiencies, including serious concerns about proper notification of injuries and timely reporting of suspected abuse or neglect. The facility shows recurring problems with infection control, care planning and assessment, and maintaining medical records across multiple surveys from 2023 to 2025. While most issues appear to be corrected after identification, the pattern of repeat deficiencies in core care areas warrants careful consideration during your visit.
Dec 19, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 20, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 4, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 3, 2024Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 30, 2023Routine8
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Federal Penalties
Fine
Feb 20, 2025
$31,031
Fine
Feb 4, 2025
$8,788
Ownership & Operations
Who Operates This Facility
Care One at Northampton
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 17 of 37
Ownership & Management
Owners
Thci of Massachusetts, LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-I 2016 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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