Cedarbrook of Rochester
Families consistently rate this highly — reviewers highlight beautiful, clean, and well-maintained facility. Schedule a visit to confirm the fit.
based on 56 Google reviews
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What this means for your family
Cedarbrook of Rochester is visually stunning and offers a highly professional sales and administrative team that makes the move-in process very easy. However, families should be aware of serious concerns regarding communication and staffing levels in the memory care unit; we strongly recommend asking for a detailed plan on how the facility handles emergency notifications and weekend staffing ratios.
Google Reviews
Google Reviews
56 reviews on Google“Cedarbrook of Rochester is widely praised for its beautiful, hotel-like facility and a welcoming atmosphere that many families describe as a supportive community. While the majority of reviews highlight exceptional staff and a seamless move-in process, there are significant concerns regarding the consistency of care, particularly in the memory care unit, where some families have reported understaffing and poor communication during critical moments.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and well-maintained facility
- Welcoming and professional administrative/sales staff
- Seamless move-in and transition process
- High-quality, modern apartment living spaces
Concerns
- Understaffing and lack of responsiveness in memory care (mentioned by 2 reviewers)
- Poor communication regarding resident health status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the beautiful design of the apartments, what specific daily activities or social programs are available to encourage residents to spend time in the common areas?
- 2How does your team ensure consistent and proactive communication with families regarding any changes in a resident's health status or daily well-being?
- 3Could you walk me through the current staffing approach in the memory care neighborhood to ensure residents receive timely assistance and personalized attention?
- 4What is your standard protocol for medication management, and how do you keep families informed if there are any adjustments or concerns regarding a resident's prescriptions?
- 5Since you have such a welcoming administrative team, what is the best way for families to reach out when they have questions or need updates on their loved one's care?
- 6How does your team handle medical emergencies or urgent health needs during evening and weekend hours to ensure residents are fully supported?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself, the meals and the activities are wonderful; however, the care to residents is not worth the money and getting worse.”
“The nursing staff and general aids were overworked and unresponsive due to understaffing and general apathy. Her deteriorating condition was not reported to family.”
“My wife had to find out from a Facebook post her grandma had passed away. When calling to check if that was accurate they refused to tell us, even hung up on us.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding resident safety, including a two-hour delay in responding to a call light and medication administration errors. Additionally, there have been documented issues with staff tuberculosis screening compliance and improper handling of medical assistive devices.
Mar 10, 2026Routine
The facility could not produce evidence that Resident B was screened for tuberculosis (TB) within 12 months prior to admission.
Biohazard items were being housed in a third-floor room that was not properly vented or designated for such items.
Resident A had a bedside assistive device with a support bar that was not adequately secured to the bed frame and was not outlined in the resident's service plan.
Medication administration errors: Resident C missed a dose of Lantus on 3/7/26 and Resident D missed a dose of Metoprolol on 2/21/26; staff failed to document the reasons for these missed doses.
Five employees (Employees 1, 2, 3, 4, and 5) did not have their initial TB testing completed within 10 days of hire.
Jun 30, 2025Complaint
Failure to provide protection/supervision: A resident was left on the toilet for approximately two hours (from 6:20am to 8:20am) after staff failed to return following a call light alert.
Apr 30, 2024OtherCleanReport
No deficiencies found during this inspection.
Jun 17, 2023Complaint
Resident A was administered the wrong medications.
Ownership & Operations
Who Operates This Facility
Csl Rochester Master Operator, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit cedarbrookofrochester.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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