Caton Park Rehab and Nursing Center, L L C
Strong Medicare quality ratings; families often praise effective physical therapy programs. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
Caton Park offers a clean, secure environment with a highly regarded physical therapy team, making it a strong candidate for post-surgical recovery. However, families should be aware of persistent issues with administrative communication and responsiveness; we recommend establishing a clear point of contact and visiting during off-hours to assess staffing levels yourself.
Google Reviews
Google Reviews
82 reviews on Google“Caton Park Rehab and Nursing Center receives highly polarized feedback, with many families praising the facility's cleanliness, recent renovations, and the dedication of the therapy and nursing staff. However, a significant number of reviewers report serious concerns regarding administrative communication, difficulty reaching staff by phone, and inconsistent care quality during off-hours. Families considering this facility should weigh the positive reports of physical therapy outcomes against recurring complaints about responsiveness and staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Clean and recently renovated facility
- Secure building access
- Friendly and attentive nursing staff
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Understaffing and slow response to call bells (mentioned by 3 reviewers)
- Unprofessional staff behavior and attitude (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through the current process for ensuring timely responses to call bells during peak hours?
- 2We noticed some families have found it challenging to get updates over the phone; what is the best way for us to stay in direct contact with the nursing team regarding our loved one's care?
- 3Since medication management is so critical, what specific protocols do you have in place to ensure accuracy and prevent delays in administering daily prescriptions?
- 4We read that the facility has been recently renovated; how do these new physical spaces help facilitate the daily activities and social engagement programs for residents?
- 5How does your leadership team foster a consistent, professional culture among the staff to ensure that every resident feels treated with the highest level of care and respect?
- 6With the physical therapy program being a highlight here, how do you coordinate those sessions with the daily nursing care to ensure a seamless recovery process?
Personalized based on this facility's data
Key Review Excerpts
“She’s looking forward to her PT exercises because the Dr. explained their goals for her treatment and she can’t wait to start.”
“At Caton Park, I noticed it was very secure (no one can leave or enter without being buzzed by the front desk), patients could move from floor to floor and some were even smiling.”
“Staff has attitudes like you are bothering them. My dad says no one comes when you ring call bell.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns in care planning and safety oversight, with families filing complaints about abuse reporting failures, pain management, and pest control issues. The most recurring problems involve resident assessment and care planning, safety hazards, and fire/building code violations. While most deficiencies show correction dates, serious issues persist across multiple years, including a recent complaint in late 2024 about failure to properly report suspected abuse or neglect.
Dec 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 16, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Mar 12, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 11, 2023Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Aug 10, 2022Routine10
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Dec 6, 2019Routine8
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Caton Park Rehab and Nursing Center, L L C
for profit
Ownership & Management
Owners
Melnicke, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit catonpark.com
Medicare data downloads
Original nursing home datasets
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