See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Concord Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

300 Madison Street, Bedford-Stuyvesant · Brooklyn, NY 11216140 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 75 Google reviews

5
4
3
2
1
Concord Nursing and Rehabilitation Center Nursing Home in Brooklyn, NY — Street View
Street View

Watch Concord Nursing and Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While some patients report successful rehabilitation, the frequency of reports regarding neglect, hygiene, and missing personal items is deeply concerning. If you consider this facility, perform an unannounced visit to check the cleanliness of the rooms and ask specifically about their process for tracking personal belongings and ensuring resident hygiene.

Google Reviews

Google Reviews

75 reviews on Google
Concord Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the staff's attentiveness and cleanliness, while others report severe neglect, poor hygiene, and unprofessional communication. Multiple reviewers have raised alarming concerns regarding basic care, such as residents not being bathed, missing personal belongings, and inadequate responses to medical needs. Potential families should be aware of the significant disparity between the facility's marketing materials and the reported daily reality.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean4.0Activities5.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Attentive and caring nursing staff
  • Clean, well-maintained environment
  • Effective rehabilitation therapy team
  • Friendly and welcoming atmosphere

Concerns

  • Poor hygiene and lack of basic care (bathing, bed sores, clothing) (mentioned by 6 reviewers)
  • Communication issues and inability to reach staff via phone (mentioned by 4 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)
  • Facility maintenance issues (smells, pests, outdated rooms) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(4)'20(7)'22(12)'24(12)'26(12)

Distribution · 79 analyzed

5
41
4
4
3
5
2
5
1
24

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that staffing levels are a primary focus for your facility, how do you ensure that residents receive consistent support with daily personal hygiene and grooming needs?
  • 2I noticed your team responds to some online feedback; how do you use that family input to improve your communication processes and ensure families can easily reach staff when they have questions?
  • 3Could you walk me through your current protocols for skin integrity and wound care to ensure residents remain comfortable and healthy?
  • 4What specific steps are taken to maintain the cleanliness and freshness of the living areas and common spaces throughout the day?
  • 5How does your rehabilitation team coordinate with the nursing staff to ensure that the care plan remains consistent for residents during their recovery?
  • 6What does a typical daily schedule look like for a resident here, and what opportunities are there for social engagement outside of scheduled therapy?

Personalized based on this facility's data


Key Review Excerpts

The ambience, all the workers from the cleaning experts to the nurses, to the nurses aid are fabulous and beautifully trained. They’ve made me feel so welcomed and safe.

Rehab patient · 2025★★★★★

My nana was placed here from a hospital and it was non working toilets, water bugs and roaches on the ceiling. She stayed for 4 days and after that she walked out.

Long-term resident's family · 2024☆☆☆☆

I brought clothes to my mother 2 weeks ago and for whatever reason my mother still hasn't received it. I keep getting the run around while my mom is wearing other patients clothes or the same dirty clothes every time I go see her.

Long-term resident's family · 2026☆☆☆☆
Source: 75 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility38.8%
Worse than Avg
Here
38.8%
US
12.1%
NY
18.9%
Kings
27.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.6%
Mixed vs Avgs
Here
9.6%
US
19.5%
NY
13.3%
Kings
7.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
15.4%
NY
13.8%
Kings
8.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
15.3%
NY
13.8%
Kings
12.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
93.4%
NY
91.3%
Kings
90.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
19.4%
NY
20.2%
Kings
17.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
81.8%
NY
77.0%
Kings
75.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.7%
Better than Avg
Here
82.7%
US
79.7%
NY
78.8%
Kings
76.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
NY
1.2%
Kings
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
5 complaint-triggered

This facility shows recurring problems across multiple areas, with families filing complaints that triggered inspections. The most frequent issues involve fire safety systems (sprinklers, smoke barriers, electrical systems), care planning and medical record keeping, and building safety hazards. While most deficiencies have correction dates, several problems persist across multiple surveys, including fire safety violations appearing in 2019, 2022, and 2024, suggesting ongoing maintenance challenges that could impact resident safety.

Mar 13, 2026Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Dec 1, 2025Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 26, 2024Routine
12
0036Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jul 12, 2024Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 8, 2022Routine
11
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0915Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 21, 2019Routine
10
0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Concord Nursing and Rehabilitation Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Phillips, SamuelW-2 Managing EmployeeGaddy, CraigOfficer / DirectorPilgrim, DeidreOfficer / DirectorWiltshire, AlbertOfficer / DirectorButler, EricaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call