Concord Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 75 Google reviews

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What this means for your family
While some patients report successful rehabilitation, the frequency of reports regarding neglect, hygiene, and missing personal items is deeply concerning. If you consider this facility, perform an unannounced visit to check the cleanliness of the rooms and ask specifically about their process for tracking personal belongings and ensuring resident hygiene.
Google Reviews
Google Reviews
75 reviews on Google“Concord Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the staff's attentiveness and cleanliness, while others report severe neglect, poor hygiene, and unprofessional communication. Multiple reviewers have raised alarming concerns regarding basic care, such as residents not being bathed, missing personal belongings, and inadequate responses to medical needs. Potential families should be aware of the significant disparity between the facility's marketing materials and the reported daily reality.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Clean, well-maintained environment
- Effective rehabilitation therapy team
- Friendly and welcoming atmosphere
Concerns
- Poor hygiene and lack of basic care (bathing, bed sores, clothing) (mentioned by 6 reviewers)
- Communication issues and inability to reach staff via phone (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Facility maintenance issues (smells, pests, outdated rooms) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your facility, how do you ensure that residents receive consistent support with daily personal hygiene and grooming needs?
- 2I noticed your team responds to some online feedback; how do you use that family input to improve your communication processes and ensure families can easily reach staff when they have questions?
- 3Could you walk me through your current protocols for skin integrity and wound care to ensure residents remain comfortable and healthy?
- 4What specific steps are taken to maintain the cleanliness and freshness of the living areas and common spaces throughout the day?
- 5How does your rehabilitation team coordinate with the nursing staff to ensure that the care plan remains consistent for residents during their recovery?
- 6What does a typical daily schedule look like for a resident here, and what opportunities are there for social engagement outside of scheduled therapy?
Personalized based on this facility's data
Key Review Excerpts
“The ambience, all the workers from the cleaning experts to the nurses, to the nurses aid are fabulous and beautifully trained. They’ve made me feel so welcomed and safe.”
“My nana was placed here from a hospital and it was non working toilets, water bugs and roaches on the ceiling. She stayed for 4 days and after that she walked out.”
“I brought clothes to my mother 2 weeks ago and for whatever reason my mother still hasn't received it. I keep getting the run around while my mom is wearing other patients clothes or the same dirty clothes every time I go see her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple areas, with families filing complaints that triggered inspections. The most frequent issues involve fire safety systems (sprinklers, smoke barriers, electrical systems), care planning and medical record keeping, and building safety hazards. While most deficiencies have correction dates, several problems persist across multiple surveys, including fire safety violations appearing in 2019, 2022, and 2024, suggesting ongoing maintenance challenges that could impact resident safety.
Mar 13, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Keep all essential equipment working safely.
Dec 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 26, 2024Routine12
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jul 12, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 8, 2022Routine11
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 21, 2019Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Concord Nursing and Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit concord-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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