Cobble Hill Health Center INC
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 271 Google reviews

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What this means for your family
Cobble Hill Health Center is highly regarded for its effective rehabilitation therapy, making it a strong candidate for post-acute recovery. However, families should be aware of potential communication gaps and staffing shortages; we recommend establishing a clear point of contact with the social work department and visiting frequently to ensure your loved one's needs are met in a timely manner.
Google Reviews
Google Reviews
271 reviews on Google“Cobble Hill Health Center receives high praise for its effective rehabilitation programs, with many patients reporting significant improvements in mobility and strength. While many families and residents commend the nursing staff for their kindness and professionalism, a recurring segment of negative reviews highlights concerns regarding understaffing, slow response times to call bells, and inconsistent communication with family members.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive, and professional nursing staff
- Clean and well-maintained facility environment
- Helpful and supportive social work and patient relations teams
Concerns
- Understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor communication and lack of follow-up with families (mentioned by 4 reviewers)
- Inconsistent or poor quality of food (mentioned by 4 reviewers)
- Unprofessional or dismissive staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 235 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the size of the facility, what is your current process for ensuring families receive timely updates and consistent communication regarding their loved one's daily care?
- 2I understand that staffing levels can fluctuate; how do you manage call-light response times to ensure residents feel attended to during peak hours?
- 3With physical and occupational therapy being a noted strength here, how do you integrate these services into a resident's daily routine to maintain their mobility and independence?
- 4We have heard mixed feedback regarding the dining experience; could you walk us through how you gather resident feedback on meals and what steps you take to improve food quality?
- 5How do you foster a culture of professionalism and empathy among your staff, and what is your process for addressing any concerns if a family feels a staff interaction wasn't up to standard?
- 6What protocols are in place for handling medical emergencies or sudden changes in health, and how quickly can we expect to be notified by the clinical team in those situations?
Personalized based on this facility's data
Key Review Excerpts
“The rehab helped my mom to walk again! The physical and occupational therapists encouraged her tremendously. I also need to mention the nursing staff and how patient they were with her.”
“The facility clearly needs another speech therapist. Care delays are common as they are short staffed. She often waits”
“The lack of follow-up and consideration at this facility is inexcusable. Our mother has been in the facility for 5 months. We have called to ask for health updates and no one call us back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring deficiencies across multiple surveys, with families filing complaints that triggered investigations into care planning and abuse reporting failures. The most persistent issues involve care planning and assessments, food safety and nutrition services, and building safety violations including fire exits and smoke barriers. While all identified problems were reportedly corrected, the pattern of repeated violations in core areas like nutrition (appearing in three separate surveys) and ongoing building safety citations suggests potential systemic challenges with maintaining consistent standards.
Feb 16, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 15, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Feb 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 8, 2021Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 14, 2019Routine11
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Cobble Hill Health Center INC
nonprofit
Ownership & Management
Owners
Cobble Hill Lifecare, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
271 reviews from families & visitors
Official Website
Visit cobblehill.org
Medicare data downloads
Original nursing home datasets
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