Sunrise at Mill Basin
Families consistently rate this highly — reviewers highlight warm, attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
Watch Sunrise at Mill Basin
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While many families report a positive experience with the memory care staff, there is a concerning trend of complaints regarding facility maintenance, pest issues, and high costs. We strongly recommend scheduling a tour during off-peak hours to observe staffing levels and checking the current state of the facility's maintenance and cleanliness firsthand.
Google Reviews
Google Reviews
37 reviews on Google“Sunrise at Mill Basin receives polarized feedback, with many families praising the warm, attentive staff and welcoming environment for memory care residents. However, significant concerns have been raised regarding high costs, understaffing, and specific facility maintenance issues such as pest problems and poor room design. Families should weigh the positive reports of staff engagement against serious allegations of neglect and administrative inconsistency.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Welcoming and supportive memory care environment
- Clean and pleasant physical surroundings
- Strong administrative support during the intake process
Concerns
- Understaffing and inconsistent care (mentioned by 2 reviewers)
- High costs and excessive additional fees (mentioned by 2 reviewers)
- Poor facility maintenance and pest issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is quite active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With a capacity of 142 residents, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 3Could you walk us through the dining experience and how you ensure the menu meets both the nutritional needs and the preferences of the residents?
- 4We want to be clear on the financial side—could you provide a detailed breakdown of what is included in the base rate versus what might incur additional service fees?
- 5What proactive measures does the facility take to ensure the building remains well-maintained and comfortable for all residents?
- 6How does your nursing team coordinate with outside physicians to manage medical needs or handle urgent health situations after hours?
Personalized based on this facility's data
Key Review Excerpts
“My husbands grandmother was in memory care at Sunrise and received excellent care. She was well taken care of by staff and was able to be surrounded by friendly, helpful people.”
“My best friend is at Sunrise as a new resident. I must give kudos to the entire staff, especially the director, Angie, who made my friend feel welcome, and well taken care of.”
“Very overpriced, they charge for every little thing the do. The food is subpar at best, my aunt would call me and say there was no snacks between meals and if you went to the kitchen you would get yelled at.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
No violations found in inspection history
Ownership & Operations
Who Operates This Facility
Gwc-Mill Basin, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Chateau at Brooklyn Rehab and Nursing Center
1.4 miNursing Home · Brooklyn, NY
Harbor View Home for Adults
1.8 miAssisted Living · Brooklyn, NY
The Waterford on the Bay
1.9 miAssisted Living · Brooklyn, NY
Schulman and Schachne Inst for Nursing & Rehab
3.3 miNursing Home · Brooklyn, NY
Dr Susan Smith Mckinney Nursing and Rehab Center
3.8 miNursing Home · Brooklyn, NY
New Gloria's Manor Home for Adults
4.6 miAssisted Living · Rockaway Park, NY