Casa De Las Campanas
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 125 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a vibrant, activity-rich lifestyle and high-quality rehabilitation services. However, if your loved one has a high risk for infection, you should specifically ask about their current infection control protocols and staffing levels in the skilled nursing wing.
Google Reviews
Google Reviews
125 reviews on Google“Casa de las Campanas is highly regarded for its vibrant social atmosphere, extensive amenities like a woodworking shop and indoor pool, and a strong sense of community among long-term residents. While many families praise the rehabilitation and nursing teams, there are serious, isolated allegations regarding infection control and specific instances of unprofessional behavior from certain staff members.”
Quality Themes
Tap a score for detailsStrengths
- Extensive resident activities and clubs
- High-quality rehabilitation and therapy services
- Excellent dining variety and quality
- Well-equipped amenities including hobby shops and pools
- Strong sense of community and social engagement
Concerns
- Infection control and sanitary standards in skilled nursing
- Unprofessional behavior from specific night-shift nursing staff
- Unprofessionalism in social services/administration
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
The owner relies heavily on a set of repetitive, templated phrases to respond to 5-star reviews, often using the same sentence structures across different users. While they occasionally personalize responses with names or specific details, the core of the message is frequently a copy-paste template.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through review responses; how does the leadership team stay involved in the day-to-day care of the residents?
- 2The variety of clubs and hobby shops mentioned by families sounds lovely; what kind of social activities or group outings are currently available for residents?
- 3With the high praise for your dining variety, could you tell us more about how meal plans are structured and how much input residents have in the menu?
- 4We noticed the high marks for your rehabilitation and therapy services; how does the therapy team work with residents to help them regain independence?
- 5Could you walk us through your protocols for maintaining strict sanitary standards and infection control within the skilled nursing areas?
- 6How is the nursing team managed during the overnight hours to ensure the same level of professionalism and care that we see during the day?
Personalized based on this facility's data
Key Review Excerpts
“The care and compassion of the team, along with the rigor and intensity of the PT/OT department was really top notch.”
“The meals were thoughtfully prepared, nutritious, and my father enjoyed the variety and flavor.”
“I have lived at Casa for 17 years. I can say I feel SAFE as we have a Security Team that is tops!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring medication management and food service problems, plus families have filed multiple complaints prompting seven investigations. The facility has struggled repeatedly with medication errors across multiple surveys, along with ongoing issues in nutrition and dietary services, and fire safety systems. While all deficiencies show correction dates, the persistent recurrence of the same problems—particularly with medication safety and meal quality—suggests systemic challenges that families should carefully consider.
Aug 22, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 14, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 8, 2025Routine19
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Nov 14, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 9, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 7, 2024Routine24
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Casa De Las Campanas
nonprofit
Chain Affiliation
Life Care Services
45 facilities nationwide
Chain avg rating: 4.0/5 · Rank 20 of 20 (Worst)
Ownership & Management
Owners
Casa De Las Campanas, INC.
Owner · Organization
Life Care Companies LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit casadelascampanas.com
Medicare data downloads
Original nursing home datasets
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