Villa Bernardo
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 8 Google reviews

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What this means for your family
Families can feel confident in the exceptional compassion and kindness shown by the caregiving staff. While there were historical concerns regarding management professionalism, recent feedback suggests the new ownership has addressed these issues effectively.
Google Reviews
Google Reviews
8 reviews on Google“Villa Bernardo is highly regarded by families for its compassionate, caring staff and peaceful, clean environment. While there was a period of management instability and criticism regarding professionalism in late 2022, recent reviews indicate that new ownership has successfully maintained or improved the quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Clean and spacious rooms
- Peaceful, quiet residential setting
- Welcoming environment for visiting family
Concerns
- Past management unprofessionalism
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the facility is in such a peaceful, residential setting, how do you incorporate the quiet surroundings into the daily activities for residents?
- 2We noticed how much the owner engages with feedback; how does the current leadership use resident or family input to improve the home?
- 3With such a small, intimate capacity of 10 residents, how does the staff ensure that each person's specific daily routine and personal preferences are met?
- 4How does the team handle medical emergencies or unexpected health changes during the night?
- 5The rooms are described as very spacious and clean; could you show us how a resident's personal belongings are integrated into their living space?
- 6How does the staff maintain that welcoming environment for visiting family members when we come to spend time with our loved one?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Villa Bernardo are clearly some of the most amazing, compassionate and caring people in the industry.”
“The staff was always kind, compassionate and accommodating to her as well as to me. Not only did they make her feel at home but me as well whenever I would visit.”
“The new staff has been absolutely awesome.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 18, 2026OtherClean
FACILITY EVALUATION REPORT
Feb 10, 2026ComplaintClean
This report details an investigation into a complaint regarding staff withholding resident paperwork. The investigation found the allegation to be unfounded after reviewing records and interviewing personnel. No deficiencies were cited in this report.
Sep 25, 2025ComplaintClean
The investigation substantiated allegations of neglect resulting in a resident's hospitalization due to an open wound with maggots. Multiple deficiencies were cited, including failure to maintain a care plan and failure to ensure timely medical attention for the resident's wounds. The presence of Type A citations indicates immediate health and safety risks requiring urgent corrective action.
Jul 18, 2024OtherClean
The inspection identified three deficiencies across two different sections of the code. Two Type B deficiencies relate to the violation of residents' right to privacy due to the use of video monitoring with audio in private rooms. Additionally, one Type A deficiency was cited regarding the failure to verify the criminal record clearance for an associated staff member, posing an immediate risk.
Jun 17, 2024InspectionClean
The inspection identified three deficiencies: one Type A citation regarding the lack of documented quarterly emergency disaster drills, and two Type B citations concerning staff credentialing and association with the facility. The facility must address these issues, particularly the immediate risk posed by the lack of emergency drills, by the specified due dates.
Jun 14, 2023OtherClean
The prelicensing inspection was conducted on 06/14/2023 for Villa Bernardo. The LPA observed that the facility was generally well-maintained, with appropriate linens, functional equipment, and safety measures in place. The facility was noted to be compliant with several key areas, although the applicant was tasked with submitting proof of non-perishable food purchases by 6/15/2023.
Ownership & Operations
Who Operates This Facility
Villa Bernardo Opco LLC
DERAFERA, TESS
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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