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Assisted Living

Remington Club II

Families consistently rate this highly — reviewers highlight warm and attentive caregiving staff. Schedule a visit to confirm the fit.

16922 Hierba Drive, Rancho Bernardo · San Diego, CA 92128140 bedsLicensed & Active
Source: CA CCLD — view official record
Google rating
4.6/5

based on 244 Google reviews

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Remington Club II Assisted Living in San Diego, CA — Street View
Street View

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What this means for your family

This facility offers an exceptional level of care and a wonderful social atmosphere, making it a great choice for those seeking community engagement. However, families should closely monitor management stability and ask for specific details regarding how cleaning and maintenance are handled during their current renovation period.

Google Reviews

Google Reviews

244 reviews on Google
Remington Club II is highly regarded for its exceptionally caring staff and vibrant activity programs, with many long-term residents praising the sense of community. While recent reviews highlight significant improvements in dining quality under new leadership, some families have expressed serious concerns regarding management stability, maintenance issues during renovations, and inconsistent cleaning services.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean6.0Activities9.0MedsN/AMemoryN/AComms5.0Value7.0

Strengths

  • Warm and attentive caregiving staff
  • Diverse and engaging activity programs
  • Reliable and friendly transportation services
  • Beautifully landscaped and well-maintained grounds

Concerns

  • Management instability and frequent leadership changes (mentioned by 3 reviewers)
  • Inconsistent cleaning and maintenance during renovations (mentioned by 3 reviewers)
  • Inconsistent food quality and availability (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(95)'20(19)'22(11)'24(2)'26(1)

Distribution · 203 analyzed

5
171
4
13
3
1
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1
17
46 reviews posted between Jul 22, 2018Aug 1, 2018 · 40 were 5-star
40 reviews posted between Jul 15, 2018Jul 28, 2018 · 35 were 5-star
40 reviews posted between Jul 9, 2018Jul 19, 2018 · 37 were 5-star

How They Respond to Reviews

97%response rate
Excellent

The owner provides highly personalized, warm, and detailed responses that frequently name-drop specific staff members mentioned in reviews. They address negative feedback with professional accountability, often identifying their specific leadership role and providing direct contact information or explaining corrective measures.

Questions for Your Tour

  • 1We've heard wonderful things about the landscaping and grounds here; could you tell us more about the outdoor spaces available for residents to enjoy?
  • 2The activity programs seem very diverse based on what we've seen; what are some of the most popular weekly events that residents look forward to?
  • 3With the recent renovations taking place, how are you ensuring that the living spaces and common areas remain consistently clean and well-maintained for the residents?
  • 4We noticed you are very active in responding to feedback; how does the leadership team currently use resident and family input to make improvements to the facility?
  • 5How does the caregiving team handle medical emergencies or changes in health needs during the overnight hours?
  • 6We've heard great things about the transportation services; how often are there scheduled trips for residents to get to appointments or local outings?

Personalized based on this facility's data


Key Review Excerpts

The campus is beautiful, and the staff are incredibly attentive and truly care about the well-being of the seniors.

Resident/Visitor · 2025★★★★★

Since the arrival of our new Director of Dining, Bill Capps, the transformation in our dining experience has been nothing short of remarkable.

Resident · 2025★★★★★

I am writing you to express my complete disappointment as to the services he received at Remington since his move in date of September 2023.

Family member of former resident · 2025☆☆☆☆
Source: 244 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

24total
16deficiencies
16 Type B— non-compliance
Jan 20, 2026Routine

The facility underwent an unannounced Required Annual Inspection. The general physical environment was found to be clean and sanitary, with most required safety measures in place. However, two deficiencies were cited: improper storage of perishable food items and incomplete personnel records.

Type B87555(b)(23)

Readily perishable foods or beverages were not stored in covered containers at appropriate temperatures. This was observed in seven refrigerated items, posing a potential health risk.

Type B87412(a)(12)

Personnel records were incomplete for one staff member out of 120 reviewed. This deficiency relates to maintaining required documentation for personnel.

Dec 10, 2025Complaint

This report details the findings of a Complaint Investigation conducted on 12/10/2025. Five allegations were raised concerning meal service, call response, supervision, socialization, and sanitation. Based on facility records, staff interviews, and direct observation, all allegations were found to be unsubstantiated.

Type BN/A

Allegation: Licensee did not provide meal service. The investigation found no evidence to support this claim, as the facility provided meal service according to established procedures.

Type BN/A

Allegation: Staff did not respond to residents' call button. The investigation found staff responded appropriately, and the facility has procedures in place for call response.

Type BN/A

Allegation: Licensee did not provide supervision residents. The investigation found staff were present and supervising residents adequately.

Type BN/A

Allegation: Licensee did not provide opportunities for socialization. The investigation found the facility actively provides various scheduled and spontaneous socialization opportunities.

Type BN/A

Allegation: Licensee did not ensure facility was sanitary. The investigation found the facility was clean, organized, and sanitary, with established cleaning protocols.

Jun 27, 2025Complaint
CleanReport

This report details an investigation into a complaint alleging that staff did not treat a resident with dignity. The investigation, which included staff interviews, resident interviews, and records review, found no evidence to support the allegation. Consequently, the complaint was deemed unsubstantiated.

Feb 13, 2025Other
CleanReport

The facility underwent an unannounced collateral visit conducted by LPAs Lopez and Golbakhsh. The visit involved speaking with staff regarding an open investigation at a different unlicensed care facility. No deficiencies were observed or cited during this inspection.

Feb 5, 2025Complaint
CleanReport

This report details a complaint investigation conducted regarding allegations of financial abuse. The investigation found that the allegations were unfounded because the resident in question was not found on the roster, and the alleged staff members were not employees of the facility. The department has cross-reported this complaint to appropriate agencies for follow-up.

Feb 5, 2025Other

This report details a complaint investigation conducted regarding allegations of financial abuse. The investigation found that the allegations were unfounded because the resident in question was not found on the roster, and the alleged staff members were not employees of the facility. The department has cross-reported this complaint to appropriate agencies for follow-up.

Type BCCR 87412(g)(1)

Personnel records must be kept in a central administrative location and readily available to the licensing agency. Evidence showed this requirement was not met.

Type BCCR 87506(b)(16)

Records of resident's cash resources must be maintained. This requirement was not met as evidence by the facility.

Jan 23, 2025Routine
CleanReport

This report details the findings of a complaint investigation conducted on November 20, 2024. The investigation reviewed allegations regarding medical assistance, resident care, medication, and basic services. Ultimately, the department concluded that the complaint was unfounded, meaning the allegations were deemed false or outside the department's jurisdiction.

Jan 23, 2025Complaint
CleanReport

This report details the findings of a complaint investigation conducted on November 20, 2024. The investigation reviewed allegations regarding medical assistance, resident care, medication, and basic services. Ultimately, the department concluded that the complaint was unfounded, meaning the allegations were deemed false or outside the department's jurisdiction.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Snh Cal Tenant LLC; Fve Managers, INC

Administrator

TERRI BOSTIAN

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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