Careone at Oradell
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 248 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 7)
Bottom 25% in NJ · Below recommended RN staffing · Above average staffing · Low staff turnover (stable workforce) · Below chain average · $74,344 in fines
What this means for your family
CareOne at Oradell is highly regarded for its rehabilitation therapy and vibrant activity schedule, making it a strong choice for recovery. However, because some families have reported communication gaps and slow response times, we recommend establishing a clear point of contact with the nursing supervisor upon admission and visiting during off-hours to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
248 reviews on Google“CareOne at Oradell receives overwhelming praise for its rehabilitation services, engaging activity programs, and a warm, family-like atmosphere. While most families and residents report excellent experiences with the nursing and therapy teams, a small subset of reviewers has raised serious concerns regarding communication, staffing levels, and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaging and creative activity programs
- Strong, goal-oriented physical and occupational therapy
- Warm, compassionate, and professional nursing staff
- Clean and well-maintained facility environment
Concerns
- Slow response times to call bells and patient requests (mentioned by 4 reviewers)
- Poor communication regarding patient status and billing (mentioned by 3 reviewers)
- Inadequate staffing levels, particularly at night (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 224 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your activity programs receive great feedback; could you walk me through what a typical week of engagement looks like for a resident?
- 2Since I see you are very active in responding to online feedback, what is the best way for families to communicate with the nursing team if they have questions about a loved one's daily status or billing?
- 3What protocols are in place to ensure that call bells are answered promptly, especially during the overnight hours?
- 4Given the facility's focus on goal-oriented therapy, how do you track and share progress updates with family members?
- 5With 11 recent health inspection deficiencies noted, what specific steps has the leadership team taken to address those areas and improve the overall care environment?
- 6How do you ensure that the memory care unit receives consistent, specialized attention to maintain a high quality of life for those residents?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff from nursing to social workers to the social coordinators to the receptionist my deepest thanks outstanding place. Definitely five stars from me. Helpful, understanding, supportive.”
“The facility is clean & spacious with welcoming indoor and outdoor public spaces. The staff is personable, professional, and hardworking. It is obvious the workers view the patients as their own extended family.”
“At night they are under staffed and it can take 3 hours to get a response to a patient call. During the day getting her pain meds can take longer than 3 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
CareOne at Oradell has concerning patterns across 44 deficiencies, including 10 complaint-triggered issues from families reporting problems. Recurring problems span medication management, nursing staffing adequacy, and infection control, with many issues repeating across multiple surveys. While all deficiencies show correction dates, the persistent nature of problems across care areas and ongoing family complaints suggest potential ongoing quality concerns warranting careful evaluation during visits.
Dec 13, 2024Routine18
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 13, 2024Complaint4
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 25, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 8, 2023Routine11
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Sep 8, 2023Complaint5
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 30, 2021Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Nov 25, 2024
$74,344
Ownership & Operations
Who Operates This Facility
Careone at Oradell
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 36 of 37
Ownership & Management
Owners
Thci of New Jersry LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
248 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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