Emerson Health Care Center
Strong Medicare quality ratings; families often praise highly skilled and encouraging physical and occupational therapy teams. Still worth an in-person visit.
based on 185 Google reviews
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What this means for your family
Emerson Health Care Center is highly regarded for its physical therapy and memory care units, making it a strong contender for those specific needs. However, because multiple reviewers have raised serious concerns about staffing levels and responsiveness during off-hours, we strongly advise families to visit during weekends or evenings and to maintain active, daily involvement in their loved one's care.
Google Reviews
Google Reviews
185 reviews on Google“Emerson Health Care Center receives highly polarized reviews, with many families praising the dedicated therapy teams and compassionate nursing staff, while others report serious concerns regarding neglect, poor communication, and understaffing. While many long-term residents and rehab patients report excellent outcomes and personalized care, a recurring pattern of negative feedback highlights issues with responsiveness and the quality of care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Strong administrative support and family communication
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 5 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 6 reviewers)
- Poor quality or inappropriate food service (mentioned by 5 reviewers)
- Disorganized discharge planning and communication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 191 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since your therapy teams are so highly regarded, how do you work with families to set specific recovery goals for a resident?
- 2We've noticed how much the administration values family communication; how do you typically keep us updated on our loved one's daily progress?
- 3What steps are in place to ensure that call bells and requests for assistance are answered promptly, even during busy shifts?
- 4Could you tell us a bit about the dining experience and how the menu is planned to ensure nutritious and appealing meals?
- 5How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team was truly outstanding. From day one, they approached her recovery with skill, patience, and encouragement.”
“The nurses and aides take good solid care of their patients. They are attentive, thorough, respectful and lighthearted.”
“My mom was in this facility for a surgical procedure... As a nurse I am obligated to report any form of abuse or neglect and as a nurse I am warning anyone who is interested in putting a loved one in this facility to look elsewhere.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Emerson Health Care Center shows a concerning pattern of repeated building safety violations, with exit door problems found in both 2025 and 2023 surveys, suggesting persistent maintenance issues. The facility has faced deficiencies primarily in fire safety systems, emergency exits, and care planning across three surveys. While all violations have correction dates, the recurring nature of safety problems warrants careful consideration during your visit.
Mar 5, 2025Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 13, 2023Routine4
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 16, 2021Routine3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Emerson Health Care Center
for profit
Ownership & Management
Owners
Barry Hollander 2017 Qualified Stock Tr
Owner · Organization
Bypass Trust U/w/o Herman Menche
Owner · Organization
David Hollander 2017 Qualified Stock Tr
Owner · Organization
Morris Schnitzer Gts Tr Fbo Helen Guz
Owner · Organization
The Credit Shelter Trust Fbo Olga Rosenson
Owner · Organization
Franklin H. Julie, Trustee Jule Kessler Llp
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
185 reviews from families & visitors
Official Website
Visit emersonhealthcare.com
Medicare data downloads
Original nursing home datasets
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