New Jersey Veterans Memorial Home at Paramus
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
While some families report excellent care, the facility shows a concerning pattern of inconsistent staffing and neglect, particularly on weekends. If you are considering this home, we strongly recommend visiting unannounced on a Saturday or Sunday to observe staffing levels and response times for yourself.
Google Reviews
Google Reviews
33 reviews on Google“The New Jersey Veterans Memorial Home at Paramus receives highly polarized feedback, with some families praising the dedicated staff and clean environment, while others report severe concerns regarding neglect and staffing shortages. Critical issues frequently cited include slow response times, poor hygiene in memory care units, and inconsistent care quality between weekdays and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility areas
- Strong communication from leadership
- Professional and respectful care for long-term residents
Concerns
- Understaffing and reliance on agency staff, particularly on weekends (mentioned by 3 reviewers)
- Slow response times to call bells and basic needs (mentioned by 2 reviewers)
- Inadequate hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)
- Medication management and continuity of care issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that same level of attentive care is maintained during weekend shifts?
- 2With your impressive 5-star staffing rating, what specific protocols do you have in place to ensure consistent medication management and continuity of care between permanent and agency staff?
- 3How does the housekeeping team coordinate with nursing to ensure that resident rooms and common areas remain as clean and well-maintained as they appear during tours?
- 4Could you tell us more about the specific programming and daily activities available to help residents stay engaged and social?
- 5What is the process for communicating urgent medical needs or responding to call bells during the night or over the weekend?
- 6For residents who may need extra support with cognitive changes, what specific features or specialized care does your memory care program offer?
Personalized based on this facility's data
Key Review Excerpts
“My mother is a resident on the Serenity Unit. She has dementia and always is treated with dignity and respect by every member of the staff. We are kept informed by the outstanding nursing team about their mother’s condition consistently.”
“Not recommended for Alzheimer’s or dementia patients. Please visit on a weekend before making any decisions. Weekends and holidays are staffed by agency staffing with little training.”
“It takes 20-30 minutes to have someone respond to a call. I would sit with my mother on the weekend, waiting for someone to change her. I would lift her onto the toilet if I could.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
3
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety issues, with sprinkler system maintenance and fire-resistant construction cited multiple times across surveys from 2021 to 2025. Families have filed complaints that led to findings regarding accident prevention and abuse reporting, with one safety deficiency still lacking a correction plan. The facility also has repeated problems with medication management and care planning, though most issues appear to be addressed with correction dates.
Jan 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 4, 2025Routine17
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 23, 2023Routine1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 20, 2021Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
New Jersey Veterans Memorial Home at Paramus
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit nj.gov
Medicare data downloads
Original nursing home datasets
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