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Strong Medicare quality ratings; public reviewers often praise professional and effective physical/occupational therapy. Still worth an in-person visit.
based on 184 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Staff turnover reported at 24%
Careone at Valley has a strong overall Medicare rating. Public reviewers frequently mention: professional and effective physical/occupational therapy and clean and well-maintained facility. Review the component ratings and current source records before deciding.
CareOne at Valley receives polarized feedback, with many families praising the facility for its professional rehab therapy, clean environment, and compassionate nursing staff. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and understaffing, particularly during off-hours and weekends. Families considering this facility should be aware of these inconsistencies and perform thorough, unscheduled visits.
Quality Themes
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Concerns
Rating Trends
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Distribution · 192 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The entire staff was truly committed to getting her there with intense PT/OT every day….and they did! She was ready to go home in 2 weeks!”
“The staff truly go above and beyond they are not only professional but also genuinely kind and compassionate. It gave me so much peace of mind knowing my loved one was being cared for with such attention and respect.”
“The staff ignored her and other patients, the bells for attention rang constantly. They lost her chosen menu and gave her things that she never asked for and gave her an attitude when she asked for what she wanted.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
CareOne at Valley shows a pattern of recurring fire safety deficiencies across all three surveys, with issues in sprinkler systems, emergency lighting, and fire alarms appearing repeatedly. The facility also had problems with resident care planning on two surveys and infection control monitoring. While all deficiencies show correction dates, the consistent fire safety violations across multiple years suggest ongoing challenges with building safety systems that families should discuss during visits.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Careone at Valley
for profit
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 37 (Highest rating)
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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