Careone at Valley
Strong Medicare quality ratings; families often praise professional and effective physical/occupational therapy. Still worth an in-person visit.
based on 178 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-surgical recovery. However, families must be aware of recurring reports regarding slow response times and communication gaps. We strongly advise conducting unscheduled visits and maintaining active involvement in your loved one's daily care to ensure their needs are met.
Google Reviews
Google Reviews
178 reviews on Google“CareOne at Valley receives polarized feedback, with many families praising the facility for its professional rehab therapy, clean environment, and compassionate nursing staff. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and understaffing, particularly during off-hours and weekends. Families considering this facility should be aware of these inconsistencies and perform thorough, unscheduled visits.”
Quality Themes
Tap a score for detailsStrengths
- Professional and effective physical/occupational therapy
- Clean and well-maintained facility
- Warm and compassionate nursing staff
- Responsive administrative leadership
Concerns
- Neglect and slow response times to call bells (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Inadequate staffing levels, especially on weekends (mentioned by 4 reviewers)
- Poor quality or incorrect food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 186 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how often do residents typically participate in those sessions?
- 2How do you ensure that call bells are answered promptly, especially during the evening or weekend shifts?
- 3What is the process for communicating important updates to family members if we are unable to reach the office by phone?
- 4Could you tell us more about the dining experience and how much input residents have regarding their daily meal choices?
- 5How is medication management handled to ensure everything is accurate and administered on schedule?
- 6What kind of social activities or daily outings are planned to keep the residents engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff was truly committed to getting her there with intense PT/OT every day….and they did! She was ready to go home in 2 weeks!”
“The staff truly go above and beyond they are not only professional but also genuinely kind and compassionate. It gave me so much peace of mind knowing my loved one was being cared for with such attention and respect.”
“The staff ignored her and other patients, the bells for attention rang constantly. They lost her chosen menu and gave her things that she never asked for and gave her an attitude when she asked for what she wanted.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
CareOne at Valley shows a pattern of recurring fire safety deficiencies across all three surveys, with issues in sprinkler systems, emergency lighting, and fire alarms appearing repeatedly. The facility also had problems with resident care planning on two surveys and infection control monitoring. While all deficiencies show correction dates, the consistent fire safety violations across multiple years suggest ongoing challenges with building safety systems that families should discuss during visits.
Sep 25, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jun 10, 2024Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 17, 2022Routine11
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Careone at Valley
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 2 of 37 (Best)
Ownership & Management
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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