Carecore at Mary Scott
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 67 Google reviews
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What this means for your family
This facility shows a high degree of variance in care quality; while some families report excellent rehab outcomes, others have documented severe lapses in basic hygiene and response times. If you choose this facility, we strongly recommend frequent, unannounced visits, particularly on weekends, to ensure your loved one's needs are being met and that call lights are being answered promptly.
Google Reviews
Google Reviews
67 reviews on Google“CareCore at Mary Scott (also referred to as CareCore at Montgomery) receives highly polarized feedback, with reviewers either praising the therapy department and specific staff members or reporting severe neglect and systemic failures. Common criticisms include long response times for call lights, poor hygiene, medication errors, and reliance on temporary agency staff. Families considering this facility should be aware of the stark contrast between positive experiences in rehabilitation and reports of substandard long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy department
- Specific dedicated nursing staff
- Active social and activities programming
- Welcoming front-desk reception
Concerns
- Extremely slow response times to call lights (mentioned by 6 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 7 reviewers)
- Medication management and administration errors (mentioned by 5 reviewers)
- Reliance on temporary agency staff leading to inconsistent care (mentioned by 3 reviewers)
- Poor food quality and dining service (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed that call light response times can be a challenge in many facilities; what is your current protocol for ensuring residents receive timely assistance when they need it?
- 2Given the importance of medication safety, could you walk me through your process for ensuring accuracy and oversight during medication administration?
- 3I see that the facility relies on some agency staff; how do you ensure that these temporary team members are fully integrated into your care standards and familiar with the individual needs of the residents?
- 4Cleanliness is a priority for our family; what is your daily schedule for housekeeping and deep-cleaning resident rooms and common areas?
- 5I’ve heard great things about your therapy department and social programming; can you tell me more about how you encourage residents to participate in these activities throughout the week?
- 6What steps are you taking to improve the dining experience and ensure that residents receive nutritious, high-quality meals that meet their dietary preferences?
Personalized based on this facility's data
Key Review Excerpts
“The activities team does an amazing job keeping residents engaged, happy, and socially active, which makes a big difference in their quality of life.”
“The nurses are extraordinary with their care and the nurse aids treat your family like they would there own. Amanda, Tina, Haley and Cheyenne not only have taken the best care of my father they have done everything they can to support myself and my family.”
“I had to beg for pain meds, hospital didn't contact their pharmacy or sone excuse. I had to ask for water to drink, after the lady that was in the bed next to me had to call the nurse”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated violations in fire safety systems, infection control, and medication management, with families filing reports about treatment quality and potential neglect. The facility has been cited consistently across multiple years for fire alarm maintenance, sprinkler system issues, and medication labeling problems, suggesting ongoing challenges with compliance. While all deficiencies show correction dates, the recurring nature of similar violations indicates persistent operational issues families should carefully consider.
Mar 25, 2026Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 13, 2025Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 13, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 24, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 27, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 30, 2023
$21,733
Ownership & Operations
Who Operates This Facility
Carecore at Mary Scott
for profit
Chain Affiliation
Carecore Health
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 6 of 10
Ownership & Management
Owners
Hertanu, Chaim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit carecorehealth.com
Medicare data downloads
Original nursing home datasets
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