Courtyard at Seasons
Strong Medicare quality ratings; families often praise warm, engaging social and activity programs. Still worth an in-person visit.
based on 137 Google reviews
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What this means for your family
The Seasons offers a vibrant social environment and excellent independent living, but the skilled nursing and rehab departments have a persistent history of understaffing and slow response times. If you are considering this facility for rehab or nursing care, I strongly recommend visiting in person during a weekend or evening to observe the actual staffing levels and response times yourself.
Google Reviews
Google Reviews
137 reviews on Google“The Courtyard at Seasons is a large, multi-level senior living community that receives high praise for its beautiful grounds, active social calendar, and helpful admissions staff. However, families should be aware of significant, recurring complaints regarding the skilled nursing and rehab departments, specifically concerning slow response times to call lights, understaffing, and inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, engaging social and activity programs
- Beautiful, well-maintained facility grounds
- Helpful and responsive admissions/sales staff
- Strong independent and assisted living experience
Concerns
- Slow or ignored call light response times in skilled nursing/rehab (mentioned by 6 reviewers)
- Understaffing and high staff turnover (mentioned by 4 reviewers)
- Poor communication and lack of follow-through from management (mentioned by 4 reviewers)
- Inconsistent quality and delivery of meals (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; could you walk me through how you encourage residents to participate in these programs and keep them engaged daily?
- 2Given that you have a 5-star staffing rating, how do you ensure that call lights are answered promptly and that residents feel their needs are addressed quickly?
- 3I see that you are very active in responding to feedback online; how does that open communication translate into how you address family concerns or requests once a resident is living here?
- 4Could you explain your current process for medication management and how you ensure accuracy and consistency for residents?
- 5With your beautiful grounds and facility, what steps are you taking to ensure that the dining experience and meal quality consistently meet the high standards of the rest of the community?
- 6What is your protocol for handling medical emergencies or changes in a resident's health status, and how do you keep family members informed during those times?
Personalized based on this facility's data
Key Review Excerpts
“The Seasons is an A+ all around considering the above. I have not had any input from a resident but if it is anything like the staff I have met then it should be A+ too!”
“The nursing staff is quick to respond to issues as they arise. The social scene is also really important and my dad has made many new friends here as well as reconnecting with people he knew from years ago.”
“She would ring for assistance because she can’t get up herself to go to the restroom and it would take 15-20 minutes before someone would show up. Her tv in her room didn’t work. The food she received was not very good and it would often come cold.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Courtyard at Seasons shows a concerning pattern of recurring deficiencies across all three surveys, particularly in fire safety systems, infection control, and food service. The facility has repeatedly struggled with fire alarm maintenance, sprinkler systems, and food safety protocols, with the same issues appearing in 2019, 2022, and 2025. While all deficiencies show correction dates, the persistent recurrence of safety-critical problems suggests ongoing operational challenges that families should carefully consider.
Sep 4, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 12, 2022Routine24
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2019Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Ownership & Operations
Who Operates This Facility
Courtyard at Seasons
for profit
Ownership & Management
Owners
Ccrc Ops Mb1-T LLC
Owner · Organization
Ga Hc Reit II Trs Midwest Ccrc Holdings, LLC
Owner (parent company) · Organization
Hci Cwp Capital LLC
Owner (parent company) · Organization
Hci Cwp Investor LLC
Owner (parent company) · Organization
Hci Cwp LLC
Owner (parent company) · Organization
Hci Cwp Parent LLC
Owner (parent company) · Organization
Healthcare Ga Holdings General Partnership
Owner (parent company) · Organization
Healthcare Ga Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Healthcare Ga Holdings-T LLC
Owner (parent company) · Organization
Healthcare Ga Operating Partnership T Lp
Owner (parent company) · Organization
Hg Vora Opportunistic Capital Fund (cayman) II Lp
Owner (parent company) · Organization
Hg Vora Opportunistic Capital Fund II Lp
Owner (parent company) · Organization
Hg Vora Opportunistic Capital Master Fund II Lp
Owner (parent company) · Organization
J.p. Morgan Investment Management, INC.
Owner (parent company) · Organization
Kgt Investments LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Northstar Healthcare Jv Holdings LLC
Owner (parent company) · Organization
Northstar Healthcare Jv LLC
Owner (parent company) · Organization
Northstar Tk Healthcare Operating Company LLC
Owner (parent company) · Organization
Northstar Tk Healthcare Reit LLC
Owner (parent company) · Organization
Nrf Holdco LLC
Owner (parent company) · Organization
Nrfc Healthcare Holding Company LLC
Owner (parent company) · Organization
Pinta Vitality LLC
Owner (parent company) · Organization
Sgt Investments Lp
Owner (parent company) · Organization
State Street Corporation
Owner (parent company) · Organization
Ventas Ms, LLC
Owner (parent company) · Organization
Ventas Ssl, INC.
Owner (parent company) · Organization
Ventas, INC.
Owner (parent company) · Organization
Vtr Shi Venture, LLC
Owner (parent company) · Organization
Wcr (us) Spv, LLC
Owner (parent company) · Organization
Wcr Spv, LLC
Owner (parent company) · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
137 reviews from families & visitors
Official Website
Visit seniorlifestyle.com
Medicare data downloads
Original nursing home datasets
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