Carecore at Margaret Hall
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (84%)
- High RN turnover (89%)
Below average in OH · Below recommended RN staffing · Very high staff turnover · Chain outperformer · No penalties on record
What this means for your family
While some families have had positive experiences with long-term staff, the facility has seen a sharp decline in quality since the CareCore acquisition. Families should be extremely cautious, specifically regarding staffing ratios and the ability of the facility to manage complex medical needs like diabetes, as multiple recent reports indicate significant lapses in basic care.
Google Reviews
Google Reviews
38 reviews on Google“CareCore at Margaret Hall has experienced a significant decline in quality since its acquisition by CareCore, with numerous recent reviews citing severe understaffing, neglect, and poor hygiene. While some families recall positive experiences from years prior, current reports frequently describe residents left soiled for hours, inconsistent medical care, and a lack of responsiveness from administration.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate long-term staff (pre-acquisition)
- Small, intimate facility environment
- History of strong rehabilitation therapy
- Warm, family-oriented atmosphere
Concerns
- Severe understaffing leading to neglect (mentioned by 8 reviewers)
- Poor hygiene and lack of basic resident care (soiled linens, bed sores) (mentioned by 6 reviewers)
- Poor quality or late food service (mentioned by 4 reviewers)
- Inadequate medical and medication management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with hygiene and personal care throughout the day and night?
- 2I noticed the facility has a history of strong rehabilitation therapy; how is that expertise currently integrated into the daily care plans for long-term residents?
- 3With the recent feedback regarding meal service, what steps have been taken to improve the consistency, quality, and timeliness of the dining experience?
- 4How does the nursing team coordinate with outside physicians to ensure that medication management is precise and that any changes in a resident's health are communicated to families immediately?
- 5What does a typical daily activity schedule look like to ensure residents remain engaged and active within the facility's intimate, family-oriented environment?
- 6In light of recent facility inspections, what specific improvements have been implemented to address cleanliness and sanitation standards in resident living areas?
Personalized based on this facility's data
Key Review Excerpts
“Why are there only 2 staff members caring for 40 residents on 1 floor? My mother waits for HOURS to be helped.”
“CareCore took over and now they run on a skeleton staff. Meals to diabetics are late. The staff is overworked. It is old and rundown and dirty.”
“The administration and staff at Margaret Hall truly treated her like family. They allowed us to turn the library into a beautiful dining room for mom's last Thanksgiving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 18 complaints triggering federal inspections at this facility, revealing recurring problems with safety hazards, resident care assistance, and medication management. The most concerning pattern is repeated safety violations, with accident hazards cited in multiple recent complaint investigations through January 2025. Fire safety systems also show persistent deficiencies across multiple years, though all violations have correction dates indicating the facility addresses identified issues.
Apr 13, 2026Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 23, 2026Complaint8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 27, 2025Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 30, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 15, 2024Complaint3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Carecore at Margaret Hall
for profit
Chain Affiliation
Carecore Health
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 3 of 10
Ownership & Management
Owners
Hertanu, Chaim
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit ccmargarethall.com
Medicare data downloads
Original nursing home datasets
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