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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 88 Google reviews
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No Medicare penalties on record · 3 findings in latest survey
Highlandspring of Ft Thomas has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy. Some reviewers note concerns about slow or ignored response to call lights (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Highlandspring of Ft Thomas receives highly polarized feedback, with many families praising the facility's physical therapy department and specific staff members, while others report severe neglect and communication failures. Recurring complaints involve slow response times to call lights, poor hygiene and incontinence care, and inconsistent staffing levels, particularly on weekends. Families considering this facility should be aware that while some report excellent rehabilitation outcomes, others have documented significant concerns regarding basic patient safety and administrative transparency.
Quality Themes
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Concerns
Rating Trends
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Distribution · 80 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff at Highlandspring is top notch! The exceptional are too numerous to name. Suffice it to say, they are all very good at their jobs!”
“Response to call buttons is unacceptable; a 15 min. call turned into 2 hrs. The quality of meals, especially dinner, is not acceptable; some meals are not even eaten; food is wasted;”
“My mother received less than adequate care. They do not have enough staff to properly care for the residents. The weekends are beyond horrible.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has 16 federal deficiencies across three surveys, with recurring issues in fire safety systems, medication management, and care planning. The most recent December 2024 survey found problems with nursing staffing levels, sprinkler systems, and infection control. While all deficiencies have correction dates, the pattern shows ongoing challenges across multiple care areas that families should discuss during visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Highlandspring of Ft Thomas
for profit
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 11 of 16
Owners
Carespring Health Care Holdings Lp
Owner · Organization
Barry N Bortz 06042009 Tr
Owner (parent company) · Organization
Bortz Family Trust/key Bank Trustee
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
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